ALM Hyundai West

They got the job partially done when no one else could do it at all. I picked the car up on the 14th and now I have to take it back on the 15th …. but cannot make it because of my work schedule. Very inconve it at all. I picked the car up on the 14th and now I have to take it back on the 15th …. but cannot make it because of my work schedule. Very inconvenient. More

Jameel and Daniel a genuine interest in my issue and worked with the mechanic to try and resolve the issue, Effort is appreciated. worked with the mechanic to try and resolve the issue, Effort is appreciated. More

It clean and it’s nice, my only problem is with the ppl who did my oil change who did my oil change More

Terrion was great he did communicate on the timing. I was not offered a courtesy wash with my service. Most dealerships offer this as an incentive but I guess if you have a warranty you have to pay for I was not offered a courtesy wash with my service. Most dealerships offer this as an incentive but I guess if you have a warranty you have to pay for that service. More

Their team's rapid and nearly instant response was incredibly impressive, it's clear that they go the extra mile, doing everything possible to help the customer secure the vehicle with maximum conveni incredibly impressive, it's clear that they go the extra mile, doing everything possible to help the customer secure the vehicle with maximum convenience More

The sales person in the store was very good. The finance team did not credit my $250 upon returning the title for my trade in. The finance team did not credit my $250 upon returning the title for my trade in. More

The staff was helpful and polite, I enjoyed feeling welcomed and walked through everything each step of the way. welcomed and walked through everything each step of the way. More

First of all I made the appointment and asked for full synthetic oil change and tire rotation which they didn’t do at all. They used a synthetic blend and did not rotate the tires at all. So I paid $135.2 synthetic oil change and tire rotation which they didn’t do at all. They used a synthetic blend and did not rotate the tires at all. So I paid $135.26 and did not get what I asked for. I called them the same day and asked to speak to the service manager and Dominique said that he (Anthony Price) was in a meeting as well as Regan the customer relations manager was in the same meeting and I was told that one of them would call me back the same day which was July 31,2024 and I never did receive the phone call from either one. I was so excited to finally meet Destiny who made the appointment for me and she was so nice but unfortunately if this is how they do business I most definitely won’t be returning to this location to have my car serviced. It’s a shame because our service advisor was also nice that day to but if they aren’t going to do what I requested then that is shameful. I also was supposed to receive a 15 percent discount for being a first time customer and they didn’t know how to do that (apply coupon). Dominique said they could make another appointment to come in and get the tire rotation done but I explained to her that we are over an hour away and it would be crazy for me to come back for that and make that drive again. I think they should refund part of the money that I spent for tire rotation that I didn’t receive. Sincerely, Mary Campbell More

I have been with this dealership for many years. The last few years they have undergone a transformation for the better. I was very impressed with the speediness of my service, the constant communic The last few years they have undergone a transformation for the better. I was very impressed with the speediness of my service, the constant communication regarding my vehicle, the friendly and professionalism of the staff, and the ease of checking out! Great work! And thank you from one of your loyal customers! More

Customer service was excellent! Courteous and friendly, quick to take care of us. She came to the waiting area to explain the issue and keep us updated as the car was being worked Courteous and friendly, quick to take care of us. She came to the waiting area to explain the issue and keep us updated as the car was being worked on. We couldn’t have asked for more. Thank you! More