ALM Hyundai West

Unlike my first experience my second time at ALM was less than desirable. I came in for an oil change and to see about a recall that had come out. Left the shop and check engine light was on luckily I notice than desirable. I came in for an oil change and to see about a recall that had come out. Left the shop and check engine light was on luckily I noticed at the corner. Turned around and went back the rep said oh it's nobody here you have to come back. Another rep said that she would look and did was able to get a tech. He couldn't remove it and they had to locate a Sr Tech. After an additional hour. I leave get home and parked. Noticed on monday a puddle of oil. When I left said Ok maybe that's excess. Went to work parked Tuesday going into Wed yet another oil spot. So I'll be going back due to this having to take time off of work to do so. Not a good experience at all. Anyone who wants to discuss can feel free to call Orlando Tetterton 4049882961. I'd like to talk to a manager if possible. Thanks More

Daniel is a super awesome customer service representative. He cares about his clients and he will goes the extra miles to help you get everything taken care of. representative. He cares about his clients and he will goes the extra miles to help you get everything taken care of. More

The service was great. And I was very comfortable waiting for service in the waiting area. And I was very comfortable waiting for service in the waiting area. More

Sale went fine. Blew a tire on the freeway the day I picked it up. Got t run around for 3 weeks on what to do about damage... had to go through my insurance... no co Blew a tire on the freeway the day I picked it up. Got t run around for 3 weeks on what to do about damage... had to go through my insurance... no costumer service from alm or hyundai corp. More

Told by local Hyundai dealer I have no warranty but ALM WEST SAIDI HAD REST WARRANTY. WEST SAIDI HAD REST WARRANTY. More

Great presentation of the vehicles you sell on the outside of the dealership and in the showroom. Your salesperson Jarrett Geathers really impressed us and had a strong influence on us purchasing our outside of the dealership and in the showroom. Your salesperson Jarrett Geathers really impressed us and had a strong influence on us purchasing our vehicle from Hyundai West. More

Best customer service that I’ve had in a while. Want to thank everybody up at the Dealership for all that they did to make sure my transition in and it was very smooth. Want to thank everybody up at the Dealership for all that they did to make sure my transition in and it was very smooth. More

Jameel is very professional and his customer service oriented. I was disappointed that you were out of coffee cups, however. I was also disappointed that I was charged $28 for Lugnuts after a $423 tire oriented. I was disappointed that you were out of coffee cups, however. I was also disappointed that I was charged $28 for Lugnuts after a $423 tire change More

They were there in my hour of need. Did all that was asked of them. Did all that was asked of them. More

Every time I bring my car in, everyone is so nice and personable. They continuously update you on your car while it's being worked on. Great work!! personable. They continuously update you on your car while it's being worked on. Great work!! More