ALM Hyundai West

John Steward was very honest, genuine, and a very patient salesman. He listened to what I wanted and made purchasing my 2024 Hyundai Tucson a pleasure! salesman. He listened to what I wanted and made purchasing my 2024 Hyundai Tucson a pleasure! More

Everyone was so friendly and inviting. Took great care of us. In and out, my current vehicle was getting maintenance as we where purchasing an upgrade for my husband. Highly recommend Took great care of us. In and out, my current vehicle was getting maintenance as we where purchasing an upgrade for my husband. Highly recommend More

Ms. Williams in service is always very nice and helpful. Makes the experience much h easier/better. Makes the experience much h easier/better. More

No shuttle service was available to take me down the street all the times I had my car serviced there. Communication needs work from service managers. Took all day for a scheduled oil change and minor i street all the times I had my car serviced there. Communication needs work from service managers. Took all day for a scheduled oil change and minor issue. Didn’t receive a call, I just pulled up when I thought it should’ve been ready and still had to wait an hour. More

They were especially attentive when answering my questions about the stock of the car make brand and model i was interested in, Mrs Emily Nuno was also very kind gave me all specified information i questions about the stock of the car make brand and model i was interested in, Mrs Emily Nuno was also very kind gave me all specified information i requested in an attached file More

I submitted an ALM Hyundai West coupon for a synthetic oil change AND tire rotation. I did not receive the tire rotation. In all fairness, I should have mentioned the FREE tire rotation BEFORE I signed th oil change AND tire rotation. I did not receive the tire rotation. In all fairness, I should have mentioned the FREE tire rotation BEFORE I signed the work order. More

I didn't have a long wait to get in and out. Daniel the service person kept me informed at all steps along the way. Daniel the service person kept me informed at all steps along the way. More

I like the fact I was greeted with a pleasant smile and very knowledgeable about my service that I needed also the staff was very friendly and polite so thanks to them nice work it was very appreciated as very knowledgeable about my service that I needed also the staff was very friendly and polite so thanks to them nice work it was very appreciated as I consumer it was a nice surprise. More

Poor quality service and repair - left 3 different parts off the car when done. Repair wasn't done right either, warning light came on within 5 minutes driving. You need someone to check all this prior to off the car when done. Repair wasn't done right either, warning light came on within 5 minutes driving. You need someone to check all this prior to returning car to driver. Now more lost time from work and aggravation on how to get repaired correctly when its over an hr away. More

They were good but did not handle Genesis very well. Windows on inside were dirty as well the exterior and interior. Just two manuals in the car. My G80 had 4 or 5 manuals that came with the car. Windows on inside were dirty as well the exterior and interior. Just two manuals in the car. My G80 had 4 or 5 manuals that came with the car. More