ABC Hyundai Lithia Motors

Amazing Experience! The team that helped me (Erik Walker & Giovanni) stayed focused on my needs, didn't try to push me into a car I couldn't afford and were able to work The team that helped me (Erik Walker & Giovanni) stayed focused on my needs, didn't try to push me into a car I couldn't afford and were able to work a financing package that answered all my problems. Amazing service. Best in Class Dealership. COME HERE TO BUY YOUR NEXT CAR. More

So very sorry I bought my car here one problem after another So this is my second review because I have yet another problem with this dealership and it is much worse then a bad tint job. When my husband and I So this is my second review because I have yet another problem with this dealership and it is much worse then a bad tint job. When my husband and I bought our 2018 kona in March of 2018 we traded in our old 2002 toyota Corolla. We did get a decent trade value for it. We signed over the title and completed the paperwork with Trent the finance representative. Fast forward 5 months and a few issues with this dealership, on July 30th 2018 my husband received a letter from the las vegas parking authority stating he owed ticktes on the 2002 Corolla for no registration or plates. It had been ticketed downtown las vegas. The next day we called the parking authority and found out the car in fact had SEVERAL tickets the first being issued June 13th of 2018 for no plates no registration amd because he was the titled owner he was responsible. Now for the best part if the tickets remained unpaid they could have suspended his license! We explained that we traded in the car in March, and they told us we would have to come down and show a bill of sale or a waiver of liability. Now after going through our paperwork from the dealership we realized those documents were never given to us. And we remembered that the night we bought the kona they had just installed a new computer system and a lot of the documents couldnt be printed out and Trent was supposed to email copies and never did. So I tried to call the dealership when they first opened but was told by the receptionist that and I quote " well most of the people here dont answer the phone when they first get here because they like to settle in for the first 30 minutes" really? So after the already horrendous experience i have been through with the dealership in the past I was not going to leave a message I know would never be returned so I got in my car a went down there. Mind you I had just worked a graveyard shift and was exhausted and irritated that we had to deal with another situation this dealership caused. When I arrived the first person who approached me was not very pleasant. I explained to him I needed to speak with someone who handled titles and showed him the letter from the city, i explained the issue and told him I needed copies of the bill of sale and the waiver of liability. He told me my sales contract should be enough proof and I didnt need anything else. I then told him that parking authority was very specific on what they needed and the sales contract was not enough. He then smirked and rolled his eyes at me.... I was already upset that we had to deal with this crap, and he had the xxxxx to roll his eyes. Well my anger level hit an all time high. I now snapped at him and asked him what he was smirking about? He then said I should calm down because this is no big deal. Really? No big deal. There is several hundred dollars in tickets against my husband for a car we no longer own that we gave to them and my husbands license could be suspended because they NEVER turned in the title, but it is no big deal. Now I am Irate. Finally the finance manager Cody comes over and I tell him what is going on, I get no apologies, no offer to fix anything, i just get attitude. Now the GM comes over I explained the situation to him, I then ask him what happened to the title to the Corolla, to which he refused to tell me. I then tell him I spoke to the DMV and they said you were supposed to turn in the title within 30 days of selling the car! He said yes that was correct. So I asked him again, if you sold the car what happened to the title? He wouldnt answer. By now I am fuming, because I am getting nothing but the run around and they could care less the city was coming after us for their screw up. He tells me I need to calm down, I will calm down when you get me the paperwork I need to fix this and tell me what happened to the car title. So he pulls out his phone and makes a call. He is now talking to someone saying "so great we can get her the paperwork? Ok I will have her call you" He hangs up the phone and tells me to call this person and writes down a number. I then ask him why do I have to call of you were just on the phone and could have had the person just email them to me? He snapped at me and said "because this is your problem not mine" I now lose it. I began to scream and say how is this my problem? You broke the law, didnt turn the title and now we are on the hook for tickets because of your shady dealership! He slams the number down at me and tells me to get out of his dealership. I stood up and told him to go where to go for himself, and I promised him i was filling charges with the DMV, the BBB, and Hyundai corporation so everyone will know how shady the dealership is. I left. So I called the number he gave me and spoke to a woman named alexia. She even said he could have just given her my email address, and I didnt need to call.(guess the GM just didnt want to deal with anything) So she promised to get the documents to me ASAP. A few hours later when I hadn't received anything I called her back to which she said that Cody the finance manager was supposed to email them to me. So that moron could have emailed them to me from the start and avoided all this and didnt. nice right? So when I said I still havent received anything she forwarded his email to me with the attached documents. The next day my husband and I had to take off work to go to the parking authority and show we no longer owned that Corolla. So I can thank ABC Hyundai for plenty of stress, aggravation, and missed time from work. And just so it is clear I have filed complaints with the DMV, the BBB, the dept of consumer affairs, Hyundai corporation and one against their security bond. This place is down right despicable and I hope they are held accountable for their actions. It is sad that I have to go to these lengths but they truly dont care and think they can do whatever and treat people however they see fit. We paid over 25k for a car and while we were signing the paperwork we were so important to them and they couldnt be nicer, but the second we drove off customer service was gone. Not once with all the issues did we get an apology, or an offer to fix things. They made it about me and how I had an attitude. Well didnt they realize they were the cause of my attitude? So I hope that people read my multiple reviews and think twice about buying a car here. Because it is important when your buying a car to not only have confidence in the car but you should be able to trust the dealership will do what they are supposed to do and treat you with some respect and ABC has failed at all of the above. More

Bad customer service They DO NOT follow thru with what a salesman promises unless it is in writing. Make sure you ALWAYS receive everything in writing. I have been dea They DO NOT follow thru with what a salesman promises unless it is in writing. Make sure you ALWAYS receive everything in writing. I have been dealing with them for 6 months trying to get resolution to no avail. If I want what was promised I have to BUY!!! More

Oil Change Turned Trade In 😂 It all started with a oil change and a tire rotation, then my wife told me to go look at the Kona and Tucson, then I walk back to my wife saying “Yeah It all started with a oil change and a tire rotation, then my wife told me to go look at the Kona and Tucson, then I walk back to my wife saying “Yeah they have them and they’re both really nice”. Then we both decided to go look again and Preston came to say hi and proceeded to show us the Kona and told us all the great features but my wife really had her eye on the Tucson, so we got to sit and feel for the Kona then the Tucson. Long story short we loved the Tucson and ended up trading in our Elantra GT and we are very Happy with our New Hyundai Tucson 2018!!! We were only suppose to get an Oil Change 😂 More

Love my new Tucson! & my sales team Cole, JC, and Cody were great. All fun guys and love their personalities- all very sweet. My mom and I went in for a double trade in for our accent Cole, JC, and Cody were great. All fun guys and love their personalities- all very sweet. My mom and I went in for a double trade in for our accents to upgrade to SUV's. Cole was so helpful and informative on our multiple test drives ( we are indecisive people). Even though we took up his ENTIRE Saturday, he always kept a smile on his face and never a dull moment in conversation with us (& our talkative friends we brought with us). JC came and did the numbers for us and got both of us the best deals for our budgets. Negotiations took awhile but that's the norm in the biz. Cody in Finance was amazing too. He went over things very thoroughly and patient when I had him go over things repeatedly. This experience was much better from when I purchased my previous vehicle from another dealership! The guys were great and we are loving our SUV's. We got the call about our registration paperwork being ready in less than a week- and we have already registered them online. SO fast!! The lady at the cashier desk was so pleasant and helped us out with information on Blue Link when we picked up the registration paperwork ( I did not catch her name). More

Terrible customer service ! Went in for a gift card and because I didnt buy they have ignored me, lied and said I redeemed it but want to still call me to trade in my car. Nobo ! Went in for a gift card and because I didnt buy they have ignored me, lied and said I redeemed it but want to still call me to trade in my car. Nobody, no manager, no one has rectified it. Every manage has ignored the voicemails and emails. They are all a********s! Everybody lies and then pass you off More

aMAYzing service! From the time of scheduling to pickup of the vehicle, it was awesome! Ray is the go to person! My battery was drained and was able to get the vehicl From the time of scheduling to pickup of the vehicle, it was awesome! Ray is the go to person! My battery was drained and was able to get the vehicle checked out the next day! It was covered under warranty and replaced so quickly! I won't go anywhere else and I tell my neighbors! More

Sam is GREAT! Thank you, Sam! He was very helpful and down to earth! He really worked with us and we truly appreciate it! Ask for Sam when you go in! He really list Thank you, Sam! He was very helpful and down to earth! He really worked with us and we truly appreciate it! Ask for Sam when you go in! He really listens and cares about what you are looking for in a car! More

your valued till you leave with your car on March 8, 2018 I purchased a 2018 Hyundai Kona for my husband. there was damage to the tint on both the drivers front and passenger front windows. w on March 8, 2018 I purchased a 2018 Hyundai Kona for my husband. there was damage to the tint on both the drivers front and passenger front windows. we were told to not worry as they would have their tint guy fix it. my husband brought the car back a few days later on his day off. after 3 hours for 2 windows the tint guy Jose brings out the car, as my husband is looking it over he finds major bubbling on the passenger window and a bubble on the drivers side with a HAIR in it. yes I said a hair. when my husband pointed it out Jose said" wow you have good eyes, well bring it back and we will redo it" I dont understand why he didn't just take it back in and fix it then when it would have been easier as the window was not cured. Also to be very honest we never should have seen the car that way. if Jose cared about his work he would have inspected it before bringing it out, he would have seen the issues and informed us he was redoing it right then, but the truth is he was hoping to get away with the shody work. So to be honest we were both up set that my husband had to waste his one day off for nothing and we had to look at this guys DNA floating in our window. I went back to the dealership a few days later and spoke to the GM Alex who showed me right then he didn't care with his "whatever, not my problem" attitude. I explained to him that because the car came with tint, it should not be my problem there was damage and I should not have to keep bringing my car back in hoping this guy will eventually get it right . I said that the Hair was a deal breaker and I took the car to be looked at by another very reputable tint company who explained the work was shody and they would have to scrape off his work and reapply the tint it would cost me 250.00. Now I also explained to Alex that if the car didn't come with tint I wouldn't be having this discussion, and I asked for a rebate to cover the cost of a professional job. Alex said" if I want to go elsewhere that is my choice, and they wont pay for it, if I don't want to come out of pocket then I would have to bring it back again until they could get it done right. he then shooed me away to the service director telling me he is only the GM of the sales so he cant help. as my mother would say " pass the bread, here comes the baloney" The service manager was also in my opinion disingenuous, he acted like he was shocked to learn of the problems with his tint guy even though there are many complaints on several sites about this problem. He brought the tint guy in and he admitted there was a hair left in the tint along with bubbles. so the service manager Teri promised me he would personally over see the next appointment, I knew things would not be better if I brought the car back so I didn't. We took it to precision tint and in and hour they had the windows cleaned and redone. not a bubble, and no facial hairs!! amazing what you get when your paying for it. and see that was the excuse, ABC was adamant to tell me this guy was a third party contractor. which means he was not getting paid as he would if this was a new tint job and that is why he didn't care. I paid 24k for a car and got to shell out another 250.00 for tint that they should have been responsible for and they don't care. even their response to my yelp reviews shows this. funny their "customer service" rep made it a point to let me know their rating on this site was perfect. yet the site he was responding to my review on showed them at a 2.5 Oh one more thing, it would seem ABC forgot to inform me that the other windows in my car are in fact not tinted, they are stained glass which now raised my glass coverage. I am just a bit upset to have to have a third party look at my car and inform me of this, yet ABC forgot. so here is my advice if you want to buy from here remember a few things: 1. go in and keep your defenses up. 2. stand firm on what you want. 3. read all the fine print 4. if there are issues of any kind don't take delivery till it is right learn from me 5. DONT USE THE SERVICE DEPT OR TINT SERVICE HERE PERIOD. A separate note about the service dept. I brought my other Hyundai here before reading the reviews (my mistake) for a few recall issues. right away the attendant tries to upsell me oil change packages I don't need and then tells me I should have my breaks checked as they are "squeaking" my breaks are fine I had a real mechanic check and guess what? no squeak. they were trying to get me to pay for services I didn't need. the service department here is a major problem. again don't bring your car here. More

TERRIBLE This place is horrible. Do not buy a car here. Their salesmen are full of it. Their managers are useless. Service men? What a joke. DO NOT BUY A CAR H This place is horrible. Do not buy a car here. Their salesmen are full of it. Their managers are useless. Service men? What a joke. DO NOT BUY A CAR HERE. They don’t care about your satisfaction with the cars whatsoever. More