ABC Hyundai Lithia Motors
Las Vegas, NV
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HORRIBLE- DON'T BUY FROM HERE I went in there because this guy named Kyle said they could give me a "deal". I told him I wouldn't have anything down, I only went in to see what the I went in there because this guy named Kyle said they could give me a "deal". I told him I wouldn't have anything down, I only went in to see what they had for me. Went in Kyle wast there. I got stuck with a jd and some other guy. Tried to get me into a ugly green car with a hole in the passenger seat. Then two other cars. Finally decided on a 2014 Nissan Maxima. They tell me its 500 down for $474 per month for five years. With the promise that they wouldn't put me into a price that I couldn't afford. I told them again i dint have anything down and $474 was too much. So I tried to walk. Long story short four hours later. Still dint get a car. The next day Kyle called. Asked what happened. Then he said "oh no come on by we can work something out" they wanted me to get a checking account. Again i font have a car I spent two hours walking bank to bank until i could find a bank that would give me check with my account. Then I show up. They want to put a hold on the check and still $475 per month. The Guy from the night before gets mad because im looking for a smaller monthly price and says that all he can do. Me needing a car i finally caved. Three hours later im in financing with Shelly. I ask her where i can pay the monthly bill or if i can do it online. She says "I sure hope so." What? Take the car. Next day its overheating. I call and speak to a Noro. Who I tell hey car isnt working its already overheating. I dont understand why I would need to use my warranty with a $250 deductible already. I would either like to return it for something else or it needs to be fixed. He very rudely cuts me off and is just stand offish. He tells me that in nevada its a law that dealer can decide to not let you turn in the car. And he wasnt going to take the car back. 15 mins later he angered me so much that I cried. I called Kyle and told him I was going to show up with the car and it needed to be fixed or returned. I took it in they checked it to say oh we think its 80% fixed. What? So once again i accept this. Being hopeful that the car will work. Again car is over heating, smoking from the exhuast, and i notice the gas gadge isnt working. I lost about half my gas on a 10 min trip. Now im here waiting for them to pick up the car. Ive spoken to neil in financing. Austin in sales. The financing company called and i keep telling them i dont want the car. COME PICK UP YOUR GOD xxxx CAR. WORST MISTAKE COMING HERE!!!!!!RUDE PEOPLE WHO DONT CARE!!! More
ABC easy as 123 I went to ABC Hyundai just to price a new car and wound up buying a car, everyone there was wonderful especially my salesman Andy and Finance Manager I went to ABC Hyundai just to price a new car and wound up buying a car, everyone there was wonderful especially my salesman Andy and Finance Manager Sasha. I will definitely recommend ABC and Andy to anyone I know that is interested in buying a car. I got a deal that I couldn't walk away from. Couldn't be happier with my Tucson!!! More
Had the best new car buying experience I have every had. The salesman (Jesse) was knowledgeable and courteous. The finance manager was the same. I cannot remember the name of the lovely lady who delivered th The salesman (Jesse) was knowledgeable and courteous. The finance manager was the same. I cannot remember the name of the lovely lady who delivered the car and explained it to me really helped me get ready to drive knowing how to use my Hyundai's great feature. I should say that my previous Hyundai drove for 160,000 miles with no issues--which is why I bought another. More
Stay Away (Here's Why) What dealer sneaks an extra $1,995 'reconditioning' fee on top of the listed price on their used cars? ABC Hyundai does. This is nothing else but a bo What dealer sneaks an extra $1,995 'reconditioning' fee on top of the listed price on their used cars? ABC Hyundai does. This is nothing else but a bogus, needless charge that fattens their bottom line (no matter what they say otherwise). BONUS tip from me: You can negotiate that $1,995 down to $0 like I did (they say that fee is mandatory but again, that's a lie.) I would like to commend the sales rep Chris Dalton who was pleasant and accomodating. But Chris lost the sale due to the underhanded tactics, relentless pressure and condescending mannerisms of sales managers (including 'Dino' and 'John G'). On my way out I warned the couple who was considering a purchase about the bogus $1,995 'reconditioning' fee that is designed to *steal from the customer*. I went to two other dealerships, and they do not charge a "reconditioning fee", hidden in their costs or not. There is simply no such thing as that fee when you were dealing with a legitimate car dealer. I found comparable used models that I was looking for, and their asking prices were lower, with no "reconditioning fee" added anywhere. ABC Hyundai is ripping off its unwitting customers, period. More
Ask for Gary in the service department. When bringing your car in for service ask for Gary. He is not only knowledgeable but helpful and very friendly. He is a joy to do business with. When bringing your car in for service ask for Gary. He is not only knowledgeable but helpful and very friendly. He is a joy to do business with. More
NEIL GOALSTONE MANAGER TRIED TO SCAM US NEIL GOALSTONE said get our car repo say can't afford payments a lie! then we get new car w lower payments INSISTING REPOSSESSION pushy NEIL GOALSTONE said get our car repo say can't afford payments a lie! then we get new car w lower payments INSISTING REPOSSESSION pushy More
Corrupt Crooks Please save yourself the trouble from a vehicle life time of headache and money. Jon George and Neil Goldstone are corrupt crooks and will probably co Please save yourself the trouble from a vehicle life time of headache and money. Jon George and Neil Goldstone are corrupt crooks and will probably continue to get away with it until people stop purchasing vehicles from them and they are the men running that store. Shant( a previous service manager) told me they would take care of my deductible at a Chrysler dealership because I purchased a $2,500 warranty that they said they could take care of with $0 deductible at their location on a Chrysler.... LIARS. They made sure to get a sell with lies. They won’t service your vehicle with the warranty unless it’s a Hyundai when they stated other wise. Then to top it off Neil decided to proceed to be extremely disrespectful on the call. I asked if they record their calls and he said incoming calls are which is why he would only call on his cellphone... way to cover your xxx. The BBB needs to shut you down. It’s unbelievable how corrupt this company is. Please please please do not buy from them. More
SCAMMED ME ON BATTERY Took my car in on a Friday a couple of weeks ago because I was having trouble with the car turning over. They were quick to reply, saying it was the b Took my car in on a Friday a couple of weeks ago because I was having trouble with the car turning over. They were quick to reply, saying it was the battery, and my car was done that afternoon. After I picked up my car, it had the same issue when I tried to leave the dealership. I immediately went inside and brought this to the Service Advisor's attention, who told me not to worry about it, that it happens with a new battery and new terminals. All weekend I was having the same problem, so I brought it back Tuesday. This time, it was the "Inhibitor Switch", which they changed and was covered under warranty. I inquired about whether or not my battery ever needed to be changed, I had not been provided a copy of a BATTERY TEST result (as per their company policy), I never had any trouble with my electronics not working, and it just seemed extremely coincidental that my battery and inhibitor switch would go out at the exact same time and, supposedly, cause the exact same problem. I asked about getting a copy of my BATTERY TEST, and was told that all invoices get sent out to a warehouse where they are then scanned for digital proofs. I was told that I would receive a copy of my battery test, in my email, by Friday, 10/5. That never came. I reached out to Terry Kimbrel via email twice, as suggested on my INVOICE, and never received a reply. I believe ABC Hyundai replaced my battery without ever testing it, assuming that was the issue, and now they won't own up to their mistake. They supposedly can't provide me a copy with any BATTERY TEST showing that my battery was faulty, I had the same exact issues after my battery was changed, and everything was fine once they fixed my faulty inhibitor switch. Coincidentally, they decided my battery had died 4 months after the warrant expired and, coincidentally, my inhibitor switch went out at the exact same time. I have lodged a complaint with HYUNDAI CORPORATE and am sending a DEMAND LETTER to ABC Hyundai this afternoon, via certified mail, which is the first step in the process before taking them to small claims court to recoup me for the $350+ they charged me for a battery that they have no proof that I needed. More
Operations Manager So I recently left a review regarding my used car experience and boy do I have a story to tell you. My I nitial experience wasn't pleasant but the Ope So I recently left a review regarding my used car experience and boy do I have a story to tell you. My I nitial experience wasn't pleasant but the Operations Manager offered to replace my rear tires at no cost, which I appreciate. However it was conditional, John George left me a voicemail stating that if I wanted the tires, to take down my negative review. I do not appricieate how he intended to infringe upon my right to free speech. I understand that this is a business and it's not personal; however he should feel ashamed in his behavior. I've seen children conduct themselves with more tact and integrity. I would appreciate someone to rectify this situation in a more professional manner. To be fair, the tread depth was at a 3 when I drove off the lot; when legally you cannot sell a vehicle in the state of Nevada if it is under 4. More
A 5-Star ABC Hyundai Buying Experience! Having previously purchased an '09 Sonata Limited, then followed it with a '15 Sonata Limited lease, each of which we have enjoyed trouble-free and en Having previously purchased an '09 Sonata Limited, then followed it with a '15 Sonata Limited lease, each of which we have enjoyed trouble-free and enjoyable experiences with: we opted for another Hyundai at our lease end. In all honesty, our last vehicle acquisition encounter with ABC Hyundai left us with a less than favorable taste. Nonetheless, we decided to see what they could do to earn our business again. Our dealings with Jarrell Brooks (JB), and subsequently (ASM) Randy Patterson Sr. was beyond expectation! Their joint efforts, demeanor and professionalism were a breath of fresh aire in the auto sales world. An environment typically considered about as desireable as a visit to your dentist. This easy-going, non-assertive team worked deligently to have us leaving with an equitable and satisfactory solution to fulfill our transportation needs. In addition to the acquistion process, Robert Saputo (Finance Mgr) was equally as impressive; and have to say that it was the most streamlined, efficient and pleasant finance office experience I/we have ever encountered! These three individuals placed today's experience miles above our last one at this same dealership. In summation: All we can say, is if you are in need of a new ride, seek out this trio at ABC Hyundai in Las Vegas, NV! More


