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ABC Hyundai Lithia Motors

Las Vegas, NV

3.9
1,052 Reviews

6825 Redwood St

Las Vegas, NV

89118

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Showing 1,052 reviews

June 19, 2019

Fraud ABC Hyundai lied about my brothers income to the finance company to get him approved . For almost a year I asked Neil Goldstein for the initial credit More

by Krazykatt00
Recommend Dealer
No
Employees Worked With
EDDY SILVA-CLAVIJO
May 28, 2019

Fantastic Very good treatment, good deal, you feel as your home, Jessy and David Alfaro are the best employees. I will recommend this dealership to my friends. More

by Ricardona79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
DAVID ALFARO
May 15, 2019

Service The best customer service I’ve ever had in car dealership. We were informed to wait for our service guy, but Derek Smerke who just finished his last t More

by Det1993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Smerke
May 02, 2019

HORRIBLE- DON'T BUY FROM HERE I went in there because this guy named Kyle said they could give me a "deal". I told him I wouldn't have anything down, I only went in to see what the More

by mil88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NORO KHUBLARYAN, Neli Goalstone
March 24, 2019

ABC easy as 123 I went to ABC Hyundai just to price a new car and wound up buying a car, everyone there was wonderful especially my salesman Andy and Finance Manager More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy and Sasha
March 22, 2019

Had the best new car buying experience I have every had. The salesman (Jesse) was knowledgeable and courteous. The finance manager was the same. I cannot remember the name of the lovely lady who delivered th More

by Aprilaileen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse, Cody Grobstein
March 14, 2019

Stay Away (Here's Why) What dealer sneaks an extra $1,995 'reconditioning' fee on top of the listed price on their used cars? ABC Hyundai does. This is nothing else but a bo More

by glantern
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dino, John G.
March 09, 2019

Ask for Gary in the service department. When bringing your car in for service ask for Gary. He is not only knowledgeable but helpful and very friendly. He is a joy to do business with. More

by Tiny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary in the service department Ian Wonderful!
February 28, 2019

NEIL GOALSTONE MANAGER TRIED TO SCAM US NEIL GOALSTONE said get our car repo say can't afford payments a lie! then we get new car w lower payments INSISTING REPOSSESSION pushy More

by 1GreedymanagerabcHyundai!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike, Neli Goalstone
November 22, 2018

Corrupt Crooks Please save yourself the trouble from a vehicle life time of headache and money. Jon George and Neil Goldstone are corrupt crooks and will probably co More

by Amikes27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jon George, Neli Goalstone
Nov 26, 2018 -

ABC Hyundai Lithia Motors responded

The warranty clearly states a $100 deductible could apply, if our service department is unable to perform repairs in our shop, which was the case with the Chrysler. Below is the response that we provided to the BBB regarding the consumer's complaint, followed by their decision to close the case, after we provide them with a copy of the consumer's warranty. The copy of the warranty was provided to the BBB with the consumer's approval. RESPONSE FROM ABC HYUNDAI TO BBB: I apologize that the customer felt offended or dismissed in dealing with our service department. When the call was transferred to me I had been out of office the afternoon before and the morning of the call. Our receptionist did not know I was back in office, as I had just returned. There are some vehicles that require the buyer to take their vehicle to the manufacture's dealership, as we do not have the correct diagnostic tools. The warranty agreement states that the buyer might need to "take it to an approved licensed repair facility". The deductible would not apply if the vehicle could have been repaired at our dealership, however our service department determined the repairs required a Chrysler service department. The deductible amount is decided at the time of purchase of the warranty and is stated in the agreement, in this case the deductible is listed as (Reducing $100 to $0). If repairs have not been completed at the Chrysler dealership, we are happy to provide them with a copy of the warranty agreement in order for them to make an informed decision about the required repairs. BBB RESPONSE TO COMPLAINT: Complaint Case #: 90159399 Consumer: Alexis George Thank you for your cooperation in responding to the above consumer's complaint. Following our usual procedure, we notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. The consumer did not notify our office and, therefore, we are closing the case. Please note, in the event the consumer should contact BBB once again regarding this issue, your office may be contacted to review any new or additional information we've received from the consumer. Again thank you for your cooperation. Sincerely, Adelina Morente Information Specialist BBB Complaint Department

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