ABC Hyundai Lithia Motors

Corrupt Crooks Please save yourself the trouble from a vehicle life time of headache and money. Jon George and Neil Goldstone are corrupt crooks and will probably co Please save yourself the trouble from a vehicle life time of headache and money. Jon George and Neil Goldstone are corrupt crooks and will probably continue to get away with it until people stop purchasing vehicles from them and they are the men running that store. Shant( a previous service manager) told me they would take care of my deductible at a Chrysler dealership because I purchased a $2,500 warranty that they said they could take care of with $0 deductible at their location on a Chrysler.... LIARS. They made sure to get a sell with lies. They won’t service your vehicle with the warranty unless it’s a Hyundai when they stated other wise. Then to top it off Neil decided to proceed to be extremely disrespectful on the call. I asked if they record their calls and he said incoming calls are which is why he would only call on his cellphone... way to cover your xxx. The BBB needs to shut you down. It’s unbelievable how corrupt this company is. Please please please do not buy from them. More

SCAMMED ME ON BATTERY Took my car in on a Friday a couple of weeks ago because I was having trouble with the car turning over. They were quick to reply, saying it was the b Took my car in on a Friday a couple of weeks ago because I was having trouble with the car turning over. They were quick to reply, saying it was the battery, and my car was done that afternoon. After I picked up my car, it had the same issue when I tried to leave the dealership. I immediately went inside and brought this to the Service Advisor's attention, who told me not to worry about it, that it happens with a new battery and new terminals. All weekend I was having the same problem, so I brought it back Tuesday. This time, it was the "Inhibitor Switch", which they changed and was covered under warranty. I inquired about whether or not my battery ever needed to be changed, I had not been provided a copy of a BATTERY TEST result (as per their company policy), I never had any trouble with my electronics not working, and it just seemed extremely coincidental that my battery and inhibitor switch would go out at the exact same time and, supposedly, cause the exact same problem. I asked about getting a copy of my BATTERY TEST, and was told that all invoices get sent out to a warehouse where they are then scanned for digital proofs. I was told that I would receive a copy of my battery test, in my email, by Friday, 10/5. That never came. I reached out to Terry Kimbrel via email twice, as suggested on my INVOICE, and never received a reply. I believe ABC Hyundai replaced my battery without ever testing it, assuming that was the issue, and now they won't own up to their mistake. They supposedly can't provide me a copy with any BATTERY TEST showing that my battery was faulty, I had the same exact issues after my battery was changed, and everything was fine once they fixed my faulty inhibitor switch. Coincidentally, they decided my battery had died 4 months after the warrant expired and, coincidentally, my inhibitor switch went out at the exact same time. I have lodged a complaint with HYUNDAI CORPORATE and am sending a DEMAND LETTER to ABC Hyundai this afternoon, via certified mail, which is the first step in the process before taking them to small claims court to recoup me for the $350+ they charged me for a battery that they have no proof that I needed. More

Operations Manager So I recently left a review regarding my used car experience and boy do I have a story to tell you. My I nitial experience wasn't pleasant but the Ope So I recently left a review regarding my used car experience and boy do I have a story to tell you. My I nitial experience wasn't pleasant but the Operations Manager offered to replace my rear tires at no cost, which I appreciate. However it was conditional, John George left me a voicemail stating that if I wanted the tires, to take down my negative review. I do not appricieate how he intended to infringe upon my right to free speech. I understand that this is a business and it's not personal; however he should feel ashamed in his behavior. I've seen children conduct themselves with more tact and integrity. I would appreciate someone to rectify this situation in a more professional manner. To be fair, the tread depth was at a 3 when I drove off the lot; when legally you cannot sell a vehicle in the state of Nevada if it is under 4. More

Repeat customer with terrible experience and no respect In 2016, we purchased our first Hyundai Santa Fe from ABC. We were thrilled with our vehicle, especially since we were getting ready to welcome our f In 2016, we purchased our first Hyundai Santa Fe from ABC. We were thrilled with our vehicle, especially since we were getting ready to welcome our first baby and were concerned about safety. In May 2017, my wife was broadsided; our car was totaled out by the insurance company. The week after the accident, we returned to ABC and bought the 2017 model of the Santa Fe. It never occurred to us to buy any other type of vehicle at any dealership other than ABC. ABC was our go-to dealership! Yesterday, September 5, is the day we have ended our partnership with ABC. After the way we were treated by your staff, we will never set foot at ABC again, not even for service on our 2017 Santa Fe. You need to know the type of image your staff is presenting, Mr. Estay, and the poor service they are providing. On September 5, we went to ABC with every intention of trading in our Lexus for a Sonata. Since we planned on purchasing a third car from ABC, imagine our disappointment at the utterly rude treatment we received from the Sales Manager Neil and Assistant GM Armen. A vehicle was picked, deal had been struck, a price decided upon and all seemed well. Then behaviors began to change. We were forced to wait for the financing manager to weigh in, only to be given differing names of who was actually working on our purchase. The sales manager, Neil, actually lied to our face when we asked who was doing our paperwork and why it was taking over an hour to get things rolling. In our boredom, we rang the gong with Mike. Who knew that act would later be thrown back in our faces? When we asked to speak with the Assistant GM in Cody’s office, it was clear that Armen had no intention of making the situation better and was only concerned that the point of sale was 20 min ago when the gong was rang. My wife and I both work in customer service. We understand how the main goal of any successful company is sales and maintaining a positive customer relationship. You would think the fact that this would be our THIRD car purchased from ABC would have earned us a more respectful experience. Having your staff challenge us over the gong, snicker at us from afar, blatantly lie to us, and be generally rude is why we will take our business to a new dealership. Instead of going home with a new Sonata, we left with my wife in tears and me vowing to never shop with you again. I would of thought leaving the finance office, there would of been some sort of attempt to recover our business before leaving the lot, but no. Not even a phone call to try to get us back in. It seemed all to normal for your staff there to just let a sale walk clear out the front door. I am happy though to say we did end the day on a high note with a great Sonata. We went to Henderson Hyundai later that night and they made our car buying experience enjoyable and easy, everything ABC was not. The staff there treated us with respect, and have earned our trust and business for years to come. I only hope that in receipt of this, there are changes made at your store. There is massive room to grow and be better. In the time waiting in your showroom, I kept reading your ABC Promise on the huge banner displayed talking of making all the customers feel like a family member. This could not have been further from our experience. More