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ABC Hyundai Lithia Motors

Las Vegas, NV

3.5
1,046 Reviews

6825 Redwood St

Las Vegas, NV

89118

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Showing 1,046 reviews

January 21, 2023

Avoid ABC Hyundai dealership! 1. KYLE Debray, was the salesperson at ABC Hyundai. 2. There was no car provided for the scheduled test drive. 3. ABC Hyundai will add $3,000 s More

by Bredden16
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Kyle Debray
Jan 24, 2023 -

ABC Hyundai Lithia Motors responded

Hi Bruce, I’m sorry to hear you felt misled. We never schedule test drives for vehicles not currently on the lot and I apologize for the miscommunication within our team. I’d love the opportunity to speak with you about your experience in further detail. Please reach out to me at the number below when convenient, thank you. Neil Goalstone 725-236-4521 General Sales Manager

Jan 24, 2023 -

Bredden16 responded

Neil Goldstone and I have spoken together before publication of this response on January 24th…….in my opinion , this is a disingenuous canned response, published by his secretary? No ownership of the situation by the dealership will be forthcoming. And they run away from their $3,000 surcharge fee , the moment a smart customer says “NO”! I would describe this dealership as “Slippery”.

November 11, 2022

Recently purchased @ ABC Hyundai. Our salesperson (Damir) was fabulous. No high pressure sales technique used. No gimmicks. Usually you spend an unbearable amount of hours having to More

by Terry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damir, Fabio and the woman who approved our deal.
Nov 11, 2022 -

ABC Hyundai Lithia Motors responded

We're so happy to hear that, Terry! It was our pleasure to help you along on your car buying journey. If you need anything at all, you're always welcome here at ABC Hyundai!

May 31, 2022

7 month review Tyler Davis from ABC Hyundai is awesome even called me after 6 months to make sure everything was going good. I live in New Mexico they definitely have a lifetime customer in me. Everybody More

by Christal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Davis, GIOVANNI BALISTRERI
Jun 02, 2022 -

ABC Hyundai Lithia Motors responded

Hello, thank you so much for your kind shout out to Tyler and our ABC Hyundai team. We appreciate your trust in our team and traveling the miles to visit us. We look forward to seeing you again down the road.

April 26, 2022

It’s all about trust. Derrick is great, and makes me feel confident that the job will be done well. More

by pavina10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Smerke
May 03, 2022 -

ABC Hyundai Lithia Motors responded

Hello, thank you for your kind shout out to Derrick and our ABC Hyundai team. We truly appreciate your high five-star rating and we hope to see you again down the road.

May 03, 2022 -

pavina10 responded

I have an appointment May 10

March 25, 2022

Excellent service, great customer service friendly and caring always greets you with a smile and willingness to attend to your car. More

by drguam1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Smerke
May 09, 2022 -

ABC Hyundai Lithia Motors responded

Hello, thank you for taking the time to visit our ABC Hyundai team and leaving us with a great five-star review. We truly appreciate your feedback and we hope to see you again in the future.

March 02, 2022

The service and the time I say was extremely good. They helped me a lot in buying the car. But also they charged me way more money than they should. I will rate them according to the employee service More

by Poojanchavda
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Andre
January 16, 2022

Service is excellent even though they were short handed. Derek did an outstanding job. Thank you. More

by Drguam1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Smerke
December 30, 2021

They communicated promptly and gave all the information I asked for. They were very helpful. More

by rcff1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
GIOVANNI BALISTRERI
Jan 04, 2022 -

ABC Hyundai Lithia Motors responded

Thank you for this short and sweet review. We are pleased to know our team kept you well informed and hope you are enjoying your new car!

December 11, 2021

Negotiating the deal was fine. Dealing with my sales man not so great. Desert protection program-definitely not worth it. The back window has some kind of white film between the tint and the window. My co-s More

by Army95bravo
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Martinez, Cody Grobstein
Dec 14, 2021 -

ABC Hyundai Lithia Motors responded

Hello Army95bravo, I regret to learn of the issues you experienced with your vehicles paperwork and certainly understand your frustration. While I’m pleased to know you have received all proper documentation from the DMV, I hope you will consider reaching out to me at the number below so that I may address any continues question or concerns you may have and begin working towards earning back your confidence in our team. 725-236-4521 Neil Goalstone General Sales Manager

Dec 15, 2021 -

Army95bravo responded

Hello Neil, I know you're a busy person. I did call and I left a message to call me back. The ball is in your court to go over the issues at hand.

Dec 21, 2021 -

Army95bravo responded

I called and left a message on 12/16/21 with Neil (Gen Sales Mgr) and he never called back to discuss the issues I had at the dealership. That just goes to show you how this dealership is. It's not about the customer, its more about how many vehicles they can sell and don't care if you are screwed in the process! They respond to you to make you think they do but they don't!

September 07, 2021

I purchased a brand new 2020 Elantra value edition in April 2021 from ABC Hyundai and the free oil change program the boast of is a bait and switch lie. my first two service appointments were free and t More

by erichblitzer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lidia head of finance department.
Sep 07, 2021 -

erichblitzer responded

ABC Hyundai Lithia Motors Sep 7, 2021 erichblitzer "I purchased a brand new 2020 Elantra value edition in..." I purchased a brand new 2020 Elantra value edition in April 2021 from ABC Hyundai and the free oil change program the boast of is a bait and switch lie. my first two service appointments were free and then I was told I would be charged for my next service and every other one and at every 3500 miles because of Nevada's extreme heat conditions. Those extreme heat conditions only exist during four out of twelve months leaving eight months of milder weather which should be considered.because 7000 mile service intervals are recommended normal driving conditions. None of this was mentioned verbally or in writing while Lidia in the finance department prepared my financial contract for me to sign. So my next and 3rd 3500 mile service appointment comes around and the service department explained why I was being charged this time and with the bull crap explanation I went to the finance manager whose name is Lidia who didn't even remember me and she said I'm pretty sure I told you this. Believe me she did not nor was it stated in my financial contract. Also the service department is a third party contractor that isn't interested in customer service. Their only interest is to make as much money as possible for ABC Hyundai.They claim that customer service is a priority for new Hyundai owners but all of that warm fuzzy bull crap ends after you signed your contract and the couple of days they allow you to change your mind have past..They don't bother to tell you about the extreme heat exception until you are at your second 3500 mile scheduled complimentary service interval that you will be paying for the third and next scheduled service and then every other 3500 miles after that..Your first 7000 miles are free.and then they pull the extreme heat bull crap saying service by a Hyundai service technician is recommended every 3500 miles for as long as you own your car in Nevada for the highest resale value of your car. There is also a little display screen that reminds you to schedule maintenance service when nearing every 3500 mile interval.I work as a Lyft driver and have driven several rented Hyundai Elantras through the express drive program from Hertz for several years here in Las Vegas and they have their rental fleet serviced every 7000 miles at Pep Boys without incident. My experience with the hertz Hyundai rentals were the reason why I chose to buy my own Hyundai Elantra.. The car is great and I love it. My issue is with ABC Hyundai and their bull crap Believe me their greatest interest is in your wallet and staying in your wallet as long as you own your car. Send Response Other Employees Worked With: Lidia head of finance department. Reason for Visit Service Customer Service Quality of Work Friendliness Pricing Overall Experience Recommended No Delete Review Edit Review