ABC Hyundai Lithia Motors

Horrible experience. The dealership will promise you the world. They will never follow through with what they promise. My girlfriend and I purchased a used vehicle in May The dealership will promise you the world. They will never follow through with what they promise. My girlfriend and I purchased a used vehicle in May 2024 from ABC Hyundai. We never received the vehicle purchase paperwork. I’ve requested the paperwork in writing multiple times with no success. I recently had to file a complaint with the DMV. As of today, 11/25/24, I still don’t have the paperwork that I have been promised multiple times. This dealership lost my trust. I will never do any business in the future. Avoid this business at all cost. In addition, since day one there have been multiple service issues that have occurred. The vehicle transaction smells like a “lemon”. I’m currently in the process of hiring a lemon law attorney and looking into my legal options against the dealership. I would give a “zero” star rating if I could More

I normally don’t leave reviews for companies. But every time I’ve gone to ABC Hyundai dealership, I’ve had nothing but a great experience! Just took my car in for service and Alex was very respec But every time I’ve gone to ABC Hyundai dealership, I’ve had nothing but a great experience! Just took my car in for service and Alex was very respectful and provided excellent customer service! I always stay while my car is being serviced, and everyone goes out of their way to make sure that I am comfortable and answer all the questions that I have! thank you, ABC Hyundai! I love my car and I love the service that you provide! More

"GET IT IN WRITING! " Ive purchased over 35 cars. This was my worst experience of ANY Dealership. ABC Hyundai sold me a CPO vehicle with a known window crack. A " Ive purchased over 35 cars. This was my worst experience of ANY Dealership. ABC Hyundai sold me a CPO vehicle with a known window crack. Aaron, the Salesman promised to have it fixed, John, the Sales Manager promised to it taken care of, when when I brought it back in to be fixed Neil, the General Manager declined to replace the window when it could not be fixed. The next day, in the cold front, on the way to church the window fully cracked beyond repair. Story: On 12/28 I went to KBB.com to see about how much I could get for my Nissan Altima as it was almost out of warranty (53k miles) and had just had the CVT transmission replaced. KBB sent back some Cash Values for about $13,000. Aaron from ABC called me within a few minutes about my Altima and that they could probably give me, "more like $14,000" and I we set a time for me to come by. I told him we might be interested in a used Sonata. Met with Aaron and they checked out my Altima. They had a Certified Pre-owned Sonata for sale that had pretty low miles listed for $17,750. Aaron then came back with the 2 first lies. 1. They offered 12,000 for my trade in. Not the almost $13k originally OR the $14k he mentioned on the phone. 2. There was a $1995 additional fee in the fine print on the add making the Sonata $19,745. When I looked at the Sonata it had a bunch of little blemished. Almost all 4 corners ad some scraps, the front windshield had a crack right in the drivers view, the front grille was cracked, the paint had some scrapes. When talking to Aaron, the salesman he had me confirm my concerns with John the Sales Manager. They confirmed they would, "Take care of the window" and do a fix all the paint issues if they could be buffed out. I would just have to bring the car back after the purchase to have them done. I brought the car back and the General Manager, Neil said they didn't make any money on the car so they would not be taking care of the window as promised. The next day, the window fully cracked. I ended up have to pay for a new window. $425. Neil said it was my fault for "not getting it in writing"... and they would not keep their word on fixing the window. EVEN after the window completely cracked. If i can save you any time or money. Don't believe ANYTHING these people say, GET EVERYTHING in writing. I would HIGHLY recommend avoiding this dealership all together. More

Best service experience I've ever had, my vehicle was 25k miles outside of original warranty coverage my service advisor went above and beyond to get my engine replaced and covered saved me thousands! miles outside of original warranty coverage my service advisor went above and beyond to get my engine replaced and covered saved me thousands! More

What a VERY unprofessional,disappointed SALES we’ve received from this dealership…. Their salesperson need some more PRACTICE…. They only want to make a sale but they dont care about their clients..!!! received from this dealership…. Their salesperson need some more PRACTICE…. They only want to make a sale but they dont care about their clients..!!! A lot of REASONS and EXCUSES…. More

Just picked up my Hyundai Elantra GT after 2 1/12 weeks of sitting at ABC Hyundai worse than I left it. Derek Smerke was the service advisor in charge of replacing a front radar, bumper, and grille that NE of sitting at ABC Hyundai worse than I left it. Derek Smerke was the service advisor in charge of replacing a front radar, bumper, and grille that NEVER GOT DONE. Derek passed the buck time and time again never giving me a full answer, being non-committal, and only providing minimal information. It was like pulling teeth to get anything out of Derek Smerke, I had to call over and over again because Derek was far too busy to text back or answer my phone call. The incompetence was so apparent with this crew, that I felt more informed of my car's status from my insurance adjuster, who was not even on site. I left a voicemail for the Service Advisor Manager who was also far too busy to ever return my call. Derek tried to charge me $420 when I told him I was going to come pick my car up, I asked him to please charge me so that I could leave him an internal corporate survey. We were charged nothing because he obviously didn't want me to have the opportunity to leave my review. We should have known it was going to be a rough time when our secondary vehicle, that we brought with us to leave after drop-off, was blocked into a space in their parking lot for 1 hour on a Monday morning because "the person who had the keys is in a meeting." We were reminded of why we made the correct decision to stop service when after the drive home I found my blinker cables dangling under my car, intentionally left disconnected. Zero sense of urgency, Zero respect for customers, and I will never buy another Hyundai and never go to one of their dealerships again. More

The worse experience I ever had from a dealership. All my vehicles were purchased new because I deploy a lot due to being in the military. The last purchase was a 2020 Hyundai palisade which was purch All my vehicles were purchased new because I deploy a lot due to being in the military. The last purchase was a 2020 Hyundai palisade which was purchased in 2019. Since that purchase I had nothing lol but problems with the vehicle. Not only did the vehicle stay in the shop for repairs but also the service department was clueless about everything. My vehicle was always kept for long period of times and I had to check on it constantly with no updates. I also purchase extra dealer incentives and when I took it in for any of them, they always act like I’m not a priority because they aren’t getting paid for it. It seems as they are over staffed and are clueless when asked any questions. They always send you to another associate that does the same. It’s horrible whenever I take my vehicle in because they never offer a loaner knowing it would be a long turnaround. Many times I had to call and they would tell me they haven’t checked my vehicle and would be over a week or longer. A lot of the add ons I purchased when I first purchased the vehicle new, I had to prove it because apparently they don’t or didn’t keep any of the signed documents on file digitally or written. When I did show it to them they would then try to find a reason they shouldn’t honor it. The car went in for paint correct and after the repair I had to take it back twice and they still haven’t repaired it. The spot just got bigger. Also the air conditioner went out in February. It was replaced. Something blew under the hood and released alot of Freon. This is the hottest month of the year so I took it in and was told my car will not be looked at until Aug. I regret purchasing all the extras thinking I would be free from what I’m going through. So never purchase any dealer incentives because they will never be honored. My payments for the vehicle alone is over 900.00 a month and I have excellent credit. I was told they could beat navy federal and I hand a blank check. So I went with them think it was a smart move. Everything that was associated with this dealership went wrong. I guess I will be going back to Audi because they had excellent customer service. It’s a shame because everyone that sees the palisades ask me do I like it. So yea I tell them the truth. Do your home work on these dealers before you purchase. I’m not saying all dealers are the same but ABC is by far the worst in my experience. Albert Rodriguez wasn’t listed but always went far and beyond when I see me frustrated. He always came afterwards and fixed the service department and customer service screw ups. The females that work in the service department never greet any female clients with respect. They always assume that females are clues with what’s going on. I am prior military and defiantly don’t like to be labeled as so. The outside area of the service department near the picnic table and out side trailers is always packed with employees and I’m never greeted when I arrive. More

I went through the motions of purchasing a car, but decided not to go through with purchase. BUT that sure didn't stop ABC Hyundai from filing my contract with the financial institution!!! So now I am decided not to go through with purchase. BUT that sure didn't stop ABC Hyundai from filing my contract with the financial institution!!! So now I am $26,000 in debt for a car THAT I NEVER RECEIVED. I am receiving calls from the financial institution to collect late payments, and my credit score has gone down more than 80 points due to the gross negligence of this dealership. I would advise you shop elsewhere for a vehicle. More

This is a little Thank-You note to the very professional sales persons at ABC Hyundai on Redwood Street in Las Vegas Nevada. We went to the agency, both myself and my Fiancée on the 16th of March to purcha sales persons at ABC Hyundai on Redwood Street in Las Vegas Nevada. We went to the agency, both myself and my Fiancée on the 16th of March to purchase a Hyundai Ioniq hybrid that was advertised. We were met by Chelsey Mullin and was immediately put at ease with her “no pressure attitude” I am a woman so I brought moral support, for I am usually scared to death of the buying process from a previous experience. Her gentle approach made the complete experience easy, comforting and with no buyer’s remorse. Also I must add Jonathan Mason, her sales manager for his added input, also with the same processional demeanor. The car is great and I love it for it fulfills my everyday needs with comfort. Also a nostalgic thanks to Jonathan’s Grandfather, for without his squadron’s expertise I would not be here to write this note. Marta Williams & Joel DeMarco More

Avoid extra dealer charges from ABC Hyundai! Beware the separate dealer add-ons charges of the "Desert protection package" $1,495...and "PERMAPLATE" $699 at this dealership. You are being un Beware the separate dealer add-ons charges of the "Desert protection package" $1,495...and "PERMAPLATE" $699 at this dealership. You are being unnecessarily charged items that other local dealers will not charge you! "PERMAPLATE" $699 is a separate dealer add-on at ABC Hyundai......while other local Hyundai dealers include PERMAPLATE within their "Desert protection package" at NO ADDITIONAL CHARGE! So other local Hyundai dealers include PERMAPLATE within their "Desert protection package" of $1,495.......but ABC Hyundai will charge you $699 extra as a separate dealer-add on? CAR BUYERS don't want extra DEALER CHARGES added to their CAR PRICE! So why does ABC Hyundai charge $699 extra for PERMAPLATE .....when local Hyundai dealers include it in their "Desert protection package" for $1,495? I asked them, ....they told me that the PERMAPLATE $699 charge and "Desert protection package" $1,495 are clearly displayed on the Window Stickers? So as long as they are being TRANSPARENT about the extra charges $$$........it must be OKAY? It is truly "BUYER BEWARE" at ABC Hyundai........too risky for this car buyer. Avoid extra dealer charges from ABC Hyundai! Bad vibes here at ABC Hyundai! I will be buying from another dealership. #customerreview #happycustomer #fivestarreview #fivestarfriday #abchyundai More