A&L BMW

Car scratched during the service / inspection I sent my 2014 X3 for Service on Aug 6 in the morning, and picked it up on Aug 7 in the morning as well. When I picked it up, the service guy who as I sent my 2014 X3 for Service on Aug 6 in the morning, and picked it up on Aug 7 in the morning as well. When I picked it up, the service guy who asked me to sign the paper work didn't offer to walk through the car with me (but only asking me to sign). It was part of my problem that I then didn't check the car carefully (but this shouldn't mean they could abuse my trust on them). After I parked the car in my garage at home and tried to load something into the trunk, I noticed a couple scratches and two dents in the rear bumper. They were pretty visible and I am 100% sure they weren't there before I turned my car in for service (and the service crew never told me this as well). I called in immediately and the representative said the manager will call me back. Then they got back to me claiming they have pictures with the dents/scratches when the car was in. However, it was so suspicious as: - they refused to send me the pictures - they did't call me when they first *found* this I sent them my pictures of the dents/scratches and was asking for their original pictures, got refused. And they are waiting to be told what to do after the manager's seen my pictures. No replies yet More

Terrible Service Terrible service experience, not one but 4 times. Normally I would not write a bad review, but this is the 4th time I've had a bad experience. What m Terrible service experience, not one but 4 times. Normally I would not write a bad review, but this is the 4th time I've had a bad experience. What makes it even worse is I have had the car for 8 months. I have a loaner more than my actual car. ... To reply to the comment below, the problem was NOT with the service performed on the vehicle. The problem(s) were the inability to reach someone at the service department. After calling several times, getting an answering machine, leaving messages, I had to go to the website to ask someone to call me or call back again after not receiving a return call. On more than one occasion, I was told my car would be finished on "Wednesday" and received no communication that day, or the day after, but 2 days later when it was finally finished. In addition, I bought the certified pre-owned vehicle in August 2014 with the tint on it. When I asked if it was legal, I was told yes by the sales rep, George. So when I was pulled over for tint 1 month later, I called the dealership and asked that they remove it because a.) I asked before I purchased if it was legal and b.) I was given 10 days to get it removed. I am not sure if this is out of ordinary or an odd request. Had I not asked before purchasing, I would have had it done elsewhere and paid for whatever the cost may be. The 3 other instances where the car was taken into service for various issues was within 7 months of purchasing the vehicle. This car has been one problem after another. After getting it inspected in February, not less than 3 weeks later the drive train malfunction light came on and the car stalled out while driving. So, like I said, the service department serviced the vehicle, but each and every time, it was a complete headache for me to try to reach someone and then once the vehicle was there, getting information on when the service would be complete. No one was proactive in letting me know, I had to call in to find out. Which in my opinion, is completely unacceptable. This is why this review was written; not after the 1st bad experience, not after the 2nd or 3rd, but after the 4th time. I also let Nancy know after the 3rd time, that she should NOT send me the review because of the issues I had previously. I attempted to let this problem remedy itself with the 4th visit and alas, the service was still deplorable and not what I had anticipated from this dealership. More

My 335 is awesome! Staff is super friendly and attentive! The sales and service groups do whatever it takes to make your experience the best possible. Everyone is happ Staff is super friendly and attentive! The sales and service groups do whatever it takes to make your experience the best possible. Everyone is happy to be there and proud of the cars they sell. I wouldn't buy from any other dealership! More

Service Dept goes the extra mile A couple of years ago I purchased a pre-owned 7 series. Have been very impressed with the service department from the beginning. They always have a A couple of years ago I purchased a pre-owned 7 series. Have been very impressed with the service department from the beginning. They always have a loaner for me, they wash and vacuum my car, and they are very prompt with service. Mike seems to have the service department well organized. On a few occasions I didn't even have to make an appointment as they took me in immediately. They even have some guy called 'BMW guru' or something who knows every feature of the car should you need any questions answered. He's also available not just by email but on the phone (my preferred method). Would find it difficult to go elsewhere. More

Great place and friendly atmosphere!! I have been buying cars there for 10 years and can't think of going anywhere else. Walter is a pleasure to deal with as well as the management staff. I have been buying cars there for 10 years and can't think of going anywhere else. Walter is a pleasure to deal with as well as the management staff. More

Horrible experience. Contacted Brandon via email, communication was slow at best. I had to finally call in and talk to a guy name Rob (who was very nice) who had to force Brandon to call me. Once h communication was slow at best. I had to finally call in and talk to a guy name Rob (who was very nice) who had to force Brandon to call me. Once he called he scheduled an appointment with me the next day at 10am. When i showed up the receptionist said he was not in today. The receptionist was very nice also a saleswomen walking around, Iveta, was so nice, she really explained the new 4 series to me and was so pleasant, i wish she would have been my assigned salesperson. Instead i got a guy named George who was terrible at communication and at times just incoherent. I told him the deal that Brandon had quoted me (602.00 a month), he went on Brandon's desk and found all of the paperwork with everything listed. After the trade appraisal he came back with 853.00 per month, i was shocked and asked what the issue was, he said the trade was 4k upside down. I explained that Brandon said it would not be that upside down, but i tried to be accommodating and told him i would put the 4k down in cash to get back to the initial deal of 602. George told me that is not how it worked but had zero ability to actually explain why "that is not how it worked". After telling him i would put the 4k down to get it back to the original deal he came back with 750 a month. I tried to get him to explain why the deal wasn't being honored and he said "Brandon probably just threw numbers out there to get you in the door". I was pretty shocked by that and said it that was unacceptable. Instead of taking an visibly upset customer and letting them talk to a manager he said "so it is sounding like the 850 a month won't work for you". I said no and he said have a happy new year and walked right out of his own office with his back to me and never looked back. If i wasn't so unnerved i would have thought it was actually funny, it was something out of a weird commercial showing terrible customer service. Ended up going to another local dealer who got me the deal Brandon quoted me (actually about 35 dollars more per month) in 30 minutes of talking and a credit app and i am now the proud owner of the vehicle. BMW is the best vehicle on the road (opinion only there) but they need to beef up their quality control at their dealerships. More

Brandon was very thorough in explaining the features of the BMW. He was diligent in searching for the exact BMW on my wish list. Brandon was also helpful in explaining the questions I had asked. I highl the BMW. He was diligent in searching for the exact BMW on my wish list. Brandon was also helpful in explaining the questions I had asked. I highly will recommend him to my friends and family if they are interested in purchasing a vehicle at A&L Motors. My experience with Brandon was very positive and I felt comfortable with his expertise. Sincerely, Richard Matrunick BMW owner More

I wouldn't recommend this dealership to anyone wanting to purchase a BMW. BMW is a quality brand and needs quality dealerships to represent them. Unfortunately, A & L is not one of them. They seem wanting to purchase a BMW. BMW is a quality brand and needs quality dealerships to represent them. Unfortunately, A & L is not one of them. They seem to have different purchase policies for different buyers. Its pretty difficult to say which policy will apply to you but I think its about time we all took a stand to have one purchase policy for all. FOR FAIRNESS SAKE. More

THE SALES MANAGER NATE NEVER GREETED ME OR SHOOK MY HAND AND HAD A REAL ATTITUDE, IT WAS LIKE IT WAS AN EFFORT FOR HIM TO APPRAISE MY CAR (I WAS THE ONLY ONE IN THE SHOWROOM). THE BMW I WENT TO LOOK AT HAD AND HAD A REAL ATTITUDE, IT WAS LIKE IT WAS AN EFFORT FOR HIM TO APPRAISE MY CAR (I WAS THE ONLY ONE IN THE SHOWROOM). THE BMW I WENT TO LOOK AT HAD A HUGE 4"x3" CURB RASH ON THE FRONT PASSANGER SIDE, APPARENTLY SOMEONE DROVE IT OVER A CURB AND THE DEALER THOUGHT IT WAS FINE TO HAVE ON THE LOT IN THAT CONDITION, ALSO THE CAR WAS DIRTY AND NEEDED BUFFED OUT AND THE DIRT ON THE WHEELS COULD HAVE MAYBE BEEN WASHED OFF. A WASTE OF MY TIME. More

I went into this dealership for the first time after a colleague talked so highly of them. I had a wonderful experience from start to finish! I ended up purchasing a M3 coupe. Everyone was extremely frien colleague talked so highly of them. I had a wonderful experience from start to finish! I ended up purchasing a M3 coupe. Everyone was extremely friendly and they treated me with the upmost respect, especially Nate! I definately recommend this dealership and plan to do business with them in the near future. More