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94 Nissan of South Holland - Service Center

South Holland, IL

4.6
1,308 Reviews

1,308 Reviews of 94 Nissan of South Holland - Service Center

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July 30, 2023

I consider this dealership satisfactory. My concern is that not enough coupons are being offered to offset cost on older cars. As a senior citizen this is sore point with me. More

by dorchester1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

94 Nissan of South Holland responded

Hello, We're really sorry you had to leave us this review as it's a failure on our part in serving you. I will let management know about your comments regarding our lack of coupons. We will definitely talk about adding some in the near future. Regards, Liz Sappenfield

July 28, 2023

I had to wait four hours for a oil change never waited that long you need more help More

by Grennetha Saulsberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Carter
Aug 08, 2023 -

94 Nissan of South Holland responded

Grennetha, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely thank you for the positive review, and look forward to seeing you again soon! Regards, Liz Sappenfield

July 27, 2023

Horrible communication, my car isn't fixed and they claimed to charge the battery and refused to change the battery. It's a 2021, with 12,000 miles on it. Clearly, it's a faulty battery, or electrical More

by stacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derryl Reese
1.0
This rating includes all reviews, with more weight given to recent reviews.
Torrey Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Koehler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine McCarroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor McCarroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jacquelyn Vaughn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Roberson, Jared Carter
Aug 08, 2023 -

94 Nissan of South Holland responded

Hi Stacy, I'm sad to hear that things didn't go down as you expected. This is not by any means reflective of our standards of service and customer satisfaction. If you could please contact our service manager, Derryl, directly on 708-225-3751, we'd like to hear all your concerns and solve any other pending issues that you may have. I'm sure once we've cleared things up, we'll win you back as a customer. At your service, Liz Sappenfield liz@94nissan.com

July 26, 2023

Very enlightening experience. Service kept me up to date how the repair were coming along. More

by de4646
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Sappenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zac Sappenfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derryl Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Koehler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacquelyn Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Roberson, Jared Carter
Aug 08, 2023 -

94 Nissan of South Holland responded

De4646, we're glad to hear you enjoyed your visit. We sincerely thank you for the positive review, and look forward to seeing you again soon! Regards, Liz Sappenfield

July 25, 2023

The only service center that I will ever use will be 94 Nissan thanks to Paul Mitchell the service technician. And the staff that goes along with it from Darryl the manager to Tyler the service representat More

by pjamme1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derryl Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Roberson
Aug 08, 2023 -

94 Nissan of South Holland responded

Hi Pjamme1, we are very happy to have provided you with such a positive experience! What an honor to hear your depth of loyalty and we promise to always show up for you! Best regards, Liz Sappenfield

July 24, 2023

I have been coming to South Holland Nissan for years and will continue to do so. The staff is very personable, helpful, and above all friendly. More

by lalipsjc82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derryl Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacquelyn Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

94 Nissan of South Holland responded

Lalipsjc82, we are so pleased you enjoyed your visit to Nissan Of South Holland! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Regards, Liz Sappenfield

July 15, 2023

Great service Taylor you are the best I will come to you all the time, thank you for serving my car More

by tuttie1127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Roberson
Aug 08, 2023 -

94 Nissan of South Holland responded

Tuttie1127, thanks for your praise and kind comments about our team. We appreciate you as well :) Regards,Liz

July 13, 2023

Very polite, timely and quick service. Customer service was great and very professional. Torry took care of me and kept me informed on my vehicles issues. More

by Kasey.l.jones2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

94 Nissan of South Holland responded

Hi Kasey, I’m so glad you had a nice, efficient service process! We try to make things move along quickly so you can enjoy your car! Thanks for choosing us. Regards, Liz Sappenfield

July 12, 2023

Everyone that I had to encounter with, was very pleasant. we will continue to bring my car there to be service. Even though it’s not where I purchased it at. More

by Mariei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Roberson
Aug 08, 2023 -

94 Nissan of South Holland responded

Mariei, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day! Kind Regards, Liz Sappenfield

July 12, 2023

I like this dealership because of the people they make sure they take care of all ur needs with a smile More

by Manofthehour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

94 Nissan of South Holland responded

On behalf of our team at 94 Nissan of South Holland, we want to say a big THANK YOU! It was our pleasure assisting you! Kind Regards, Liz Sappenfield

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