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94 Nissan of South Holland - Service Center

South Holland, IL

4.6
1,308 Reviews
Call Service Center (708) 251-0222

1,308 Reviews of 94 Nissan of South Holland - Service Center

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December 02, 2023

Very good, never had a bad experience. Never had a bad experience with service department. Treated with respect. The service was very prompt. More

by bmason918
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Torrey Hall
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Dec 05, 2023 -

94 Nissan of South Holland responded

We appreciate your positive review about your recent experience with us! We're looking forward to your next visit with us! Matt Sappenfield Owner Loyalty Manager

December 01, 2023

Bad service Prices are to high waiting time long no discount no food drinks offer More

by dnoble222
Recommend Dealer
No
Employees Worked With
Taylor McCarroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor McCarroll
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Dec 05, 2023 -

94 Nissan of South Holland responded

Hello! We're so sorry you had a. long waiting time. I don't have your full name so I don't know the context of the situation. Our service advisors are usually pretty good about estimating the time it will take to complete services but waits do happen for one reason or another, however, I can understand how frustrating this can be. As far as offering food and drink, we do have vending machines with a variety of cold drinks and snacks as well as free coffee and tea. Our cashiers also make popcorn and water for our guests thru out the day that is available at the cashier. We used to have a fridge of water and fresh pastries out for customers to grab but we had to stop doing it when COVID happened for the safety of everyone. Now we just hand them out in pre-wrapped portions to cut down on passing around seasonal flu and COVID. I hope this makes you feel a little better and you can give us another chance. Please contact our Service Manager, Torrey Hall, if you'd like to discuss anything further. He can be reached at torrey@94nissan.com. Regards, Liz

December 01, 2023

Quick and easy Very nice cool place really loved the way they were so quick with my recall More

by hoganscandice123
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Torrey Hall
Report | Print
Dec 05, 2023 -

94 Nissan of South Holland responded

Your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Matt Sappenfield Owner Loyalty Manager

November 29, 2023

The service was excellent and I would recommend anyone to come to 94 Nissan Service techs as well as the staff a very reliable More

by johntlee55
Recommend Dealer
Yes
Employees Worked With
Tyler Roberson, Tyler Roberson
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Dec 01, 2023 -

94 Nissan of South Holland responded

John, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Matt Sappenfield Owner Loyalty Manager

November 29, 2023

Torrey Hall always takes care of me. I don't question his suggestions for I trust his judgement. More

by maria.owens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

94 Nissan of South Holland responded

Hi Maria! We're so happy we were able to help you out! We sincerely thank you for the positive review, and look forward to seeing you again soon! Don't forget to stop in anytime for free car washes! Matt Sappenfield Owner Loyalty Manager

November 29, 2023

Very professional and courteous Tyler was very detailed about what was wrong with my car. I appreciate that More

by mdg2543
Recommend Dealer
Yes
Employees Worked With
Tyler Roberson, Tyler Roberson
Report | Print
Dec 01, 2023 -

94 Nissan of South Holland responded

Thank you for taking the time to leave a review for us at Nissan Of South Holland. We're happy we could meet your expectations! We hope to be of service to you again in the future. Matt Sappenfield Owner Loyalty Manager

November 28, 2023

I was greeted with a smile and I left with a smile I was satisfied More

by TASTELIKE13
Recommend Dealer
Yes
Employees Worked With
Tyler Roberson, Tyler Roberson
Report | Print
Nov 30, 2023 -

94 Nissan of South Holland responded

We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Matt Sappenfield Owner Loyalty Manager

November 28, 2023

Long wait Wait too long despite an appointment. Nothing else Although service was done properly More

by oguadalupe67
Recommend Dealer
Yes
Employees Worked With
Tyler Roberson, Tyler Roberson
Report | Print
Dec 01, 2023 -

94 Nissan of South Holland responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please give us another chance to provide timely service. Have a free tire rotation on us. We hope you come back as still being one of our valued customers. Don't forget you can always stop in for a free car wash anytime. Until next time! Matt Sappenfield Owner Loyalty Manager

November 28, 2023

Always professional and helpful. Along with being professional always helpful and attentive to our needs. Willing to go above and beyond to assist us. More

by Sandii523
Recommend Dealer
Yes
Employees Worked With
Tyler Roberson, Tyler Roberson
Report | Print
Dec 01, 2023 -

94 Nissan of South Holland responded

Sandi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of South Holland. We do hope we can be of assistance in the future. Take care! Matt Sappenfield Owner Loyalty Manager

November 27, 2023

Competent, friendly,courteous and professional he got me in and got me out saved me money and time More

by ulyssescody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Veldman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Koehler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Taylor McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacquelyn Vaughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

94 Nissan of South Holland responded

We are glad we could help! We sincerely thank you for the positive review, and look forward to seeing you again soon! Matt Sappenfield Owner Loyalty Manager

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