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94 Nissan of South Holland - Service Center

South Holland, IL

4.6
1,308 Reviews
Call Service Center (708) 251-0222

1,308 Reviews of 94 Nissan of South Holland - Service Center

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December 11, 2023

They didn't put our glove compartment box back properly. We're missing our pineapple novelty that was hanging on our mirror. Made a complete mess of our truck. More

by marilynabraham01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor McCarroll
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

94 Nissan of South Holland responded

Hi Marilyn, we regret your most recent visit with us was not up to the standards we strive for. We will make sure our technicians keep the inside of your vehicle the same as you left it with us. Next time you stop in we will give you a free carwash inside and out. We hope you stay with us and give us another chance. Take care! Matt Sappenfield Owner Loyalty Manager

December 11, 2023

Great I had a wonderful experience at 94 Nissan. Great people to work with. Love it More

by GARLANDLAKISSA
Recommend Dealer
Yes
Employees Worked With
Taylor McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor McCarroll
Report | Print
Dec 13, 2023 -

94 Nissan of South Holland responded

Garland, thank you so much for the positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Matt Sappenfield Owner Loyalty Manager

December 09, 2023

I'm completely unsatisfied and upset They strip my oil plug Poor not true information was told to me to cover they mistake More

by jaxxx093
Recommend Dealer
No
Employees Worked With
Gerardo Ibarra, Gerardo Ibarra
Report | Print
Dec 13, 2023 -

94 Nissan of South Holland responded

We are disappointed to hear that you did not have a more positive experience with us at Nissan Of South Holland. We appreciate you bringing this experience to our attention. If you are willing to give us another chance, I am offering a free oil change and tire rotation hoping you will come back as our valued customer. We hope we can get it right the second time and we will learn from our mistakes from your input. Hope to see you back. Matt Sappenfield Owner Loyalty Manager

Dec 13, 2023 -

jaxxx093 responded

Sir i called you yesterday left 2 messages Also they said they cnt do oil change when i was there. I use to be a manager at jiffy lube. People strip oil plugs all time.Just own up to it. I have all my receipts. So can someone please fix my car.

December 09, 2023

They gave me the impression that I mattered I think that Taylor went above and beyond on my behalf. More

by JMiller
Recommend Dealer
Yes
Employees Worked With
Taylor McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor McCarroll
Report | Print
Dec 12, 2023 -

94 Nissan of South Holland responded

Jmiller, we are so happy to read such a great review about Nissan Of South Holland! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of South Holland! Take care! Matt Sappenfield Owner Loyalty Manager

December 09, 2023

Quick Efficient Painless I dropped in without an appt. and they were delighted to accomadate In 52 yrs of patronizing dealerships I've never encountered an easier process More

by stephensage74
Recommend Dealer
Yes
Employees Worked With
Tyler Roberson, Tyler Roberson
Report | Print
Dec 12, 2023 -

94 Nissan of South Holland responded

Hi Stephen, thank you so much for your positive comments about Nissan Of South Holland! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Matt Sappenfield Owner Loyalty Manager

December 08, 2023

The staff are nice and would check in to let me know the wait time/car status. The snacks were good! More

by mdavis1899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The Cashier I don't remember her name
Report | Print
Dec 12, 2023 -

94 Nissan of South Holland responded

Davis, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Matt Sappenfield Owner Loyalty Manager

December 07, 2023

They lied about my first head light being broken, it was pulled out to make it look broken. Will never purchased or do a service here again More

by NATEISHAHAWKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Torrey Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

94 Nissan of South Holland responded

Nateisha, it's upsetting to hear that your experience was anything but stellar. We would never lie about your vehicles condition. Your head light was not connected all the way. We are sorry you are inconvenienced with your head light and if you ever change your mind on fixing it let us know. Take care! Matt Sappenfield Owner Loyalty Manager

December 04, 2023

Always prompt and courteous service. Very friendly atmosphere. Every employee greets you with a smile and Asks if you're okay. More

by BIGGE911
Recommend Dealer
Yes
Employees Worked With
Tyler Roberson, Tyler Roberson
Report | Print
Dec 07, 2023 -

94 Nissan of South Holland responded

We are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Matt Sappenfield Owner Loyalty Manager

December 04, 2023

Very friendly and helpful They made my experience very pleasant and very comfortable and fast, I told Taylor I had to be out by a certain time and she took care of me More

by 8317MISSBEE
Recommend Dealer
Yes
Employees Worked With
Taylor McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor McCarroll
Report | Print
Dec 07, 2023 -

94 Nissan of South Holland responded

Thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care! Matt Sappenfield Owner Loyalty Manager

December 02, 2023

I've been a customer with this dealer for the past 9yrs, I've least 3 vehicle's and now purchased one, it's a great dealership and I love the fact that it's in the community I reside. Very professional with More

by CHERYLCOLLINS22
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Torrey Hall
Report | Print
Dec 05, 2023 -

94 Nissan of South Holland responded

It's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of South Holland! Matt Sappenfield Owner Loyalty Manager

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