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94 Nissan of South Holland - Service Center

South Holland, IL

4.6
1,308 Reviews
Call Service Center (708) 251-0222

1,308 Reviews of 94 Nissan of South Holland - Service Center

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January 17, 2024

My appointment was for 9:30, however I didn't pull in garage til 945 or later More

by griffingraces5
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Torrey Hall
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Jan 18, 2024 -

94 Nissan of South Holland responded

We're disappointed to hear of the negative experience you had at our location. We are sorry for the delay. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. We do hope we can be of assistance in the future. Take care! Matt Sappenfield Owner Loyalty Manager

January 17, 2024

Tyler was very helpful, courteous, informative, and patient. He gives great customer service care. Excellent More

by PatrieceD.Bryant
Recommend Dealer
Yes
Employees Worked With
Tyler Roberson, Tyler Roberson
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Jan 18, 2024 -

94 Nissan of South Holland responded

Thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of South Holland! Matt Sappenfield Owner Loyalty Manager

January 17, 2024

Simple and quick It was a welcome change to be able to get in and out. Everyone was very nice More

by HOPEMHARRIS75
Recommend Dealer
Yes
Employees Worked With
Tyler Roberson, Tyler Roberson
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Jan 18, 2024 -

94 Nissan of South Holland responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Matt Sappenfield Owner Loyalty Manager

January 17, 2024

My experience either your service department was very helpful and they took my car in immediately and the wait was not long at all. They were friendly kind and very professional. They even offered to was More

by dawncrk29
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Torrey Hall
Report | Print
Jan 18, 2024 -

94 Nissan of South Holland responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of South Holland. Thank you, and have a fantastic day! Matt Sappenfield Owner Loyalty Manager

January 17, 2024

All right ? ? Not happening...Not happening...Not happening...Not happening... Not happening..Not happening...Not happening...Not happening...Not happening...Not More

by marcia.denise.green
Recommend Dealer
Yes
Employees Worked With
Tyler Roberson, Tyler Roberson
Report | Print
Jan 19, 2024 -

94 Nissan of South Holland responded

Marcia, thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help! Matt Sappenfield Owner Loyalty Manager

January 17, 2024

Attention to detail ,quick service,always giving options and support Attentiveness, good listening skills and kindness More

by jackson.brittanya
Recommend Dealer
Yes
Employees Worked With
Tyler Roberson, Tyler Roberson
Report | Print
Jan 18, 2024 -

94 Nissan of South Holland responded

Hi Jackson, thank you so much for your positive comments about Nissan Of South Holland! We do hope we can be of assistance in the future. Take care! Matt Sappenfield Owner Loyalty Manager

January 17, 2024

It was just ok. .. appt times should be honored instead of 1st come, 1st serve... makes setting an appointment seem unnecessary if your just going to take who comes 1 More

by Lwoods1281
Recommend Dealer
Yes
Employees Worked With
Taylor McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor McCarroll
Report | Print
Jan 18, 2024 -

94 Nissan of South Holland responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We will go over with our service team about appointments and walk ins making sure which car should go first. We hope you give us a second chance to improve. Take care! Matt Sappenfield Owner Loyalty Manager

January 17, 2024

It was a good visit I like the whole experience in there plus love the atmosphere More

by edfrem
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Torrey Hall
Report | Print
Jan 19, 2024 -

94 Nissan of South Holland responded

Edfrem, we are so happy to read such a great review about Nissan Of South Holland! We can't wait to see you again, have a great day. Matt Sappenfield Owner Loyalty Manager

January 17, 2024

Good customer service. Attention to detail. Comfortable waiting area. Was in & put fast. Everyone was very nice More

by angelr10
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Torrey Hall
Report | Print
Jan 19, 2024 -

94 Nissan of South Holland responded

It's experiences like yours that really keep us motivated! Thank you, and have a fantastic day! Matt Sappenfield Owner Loyalty Manager

January 17, 2024

I came in for oil change left out something wrong with my tire. I had to leave it for 2 1/2 More

by evelynbruce54
Recommend Dealer
No
Employees Worked With
Taylor McCarroll
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor McCarroll
Report | Print
Jan 19, 2024 -

94 Nissan of South Holland responded

Hi Evelyn, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Your next oil change and tire rotation are on us. We apologize this happened and hopefully you will give us a second chance. We would not want to see you go as one of our loyal customers. Hope to see you soon. Take care! Matt Sappenfield Owner Loyalty Manager

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