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94 Nissan of South Holland - Service Center

South Holland, IL

4.6
1,308 Reviews
Call Service Center (708) 251-0222

1,308 Reviews of 94 Nissan of South Holland - Service Center

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February 28, 2024

Service is always great. The staff is wonderful. It's always a pleasant experience. Service is always done in a timely manner. More

by carmensmith221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2024 -

94 Nissan of South Holland responded

We're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Take care! Matt Sappenfield Owner Loyalty Manager

February 23, 2024

Gerardo is always attentive and makes sure you are completely satisfied before you leave the dealership. More

by jwatts1970
Recommend Dealer
Yes
Employees Worked With
Gerardo Ibarra, Gerardo Ibarra
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Feb 27, 2024 -

94 Nissan of South Holland responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of South Holland! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Matt Sappenfield Owner Loyalty Manager

February 20, 2024

Short wait & the job was done I experienced good customer service & a short wait & no issues More

by angella2950
Recommend Dealer
Yes
Employees Worked With
Gerardo Ibarra, Gerardo Ibarra
Report | Print
Feb 24, 2024 -

94 Nissan of South Holland responded

Hi Angella thank you so much for your positive comments about Nissan Of South Holland! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Matt Sappenfield Owner Loyalty Manager

February 16, 2024

They performed exceptionally well by taken care of what brought me there There service is awesome More

by Afadeleye
Recommend Dealer
Yes
Employees Worked With
Taylor McCarroll
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor McCarroll
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Feb 24, 2024 -

94 Nissan of South Holland responded

Thank you so much for your positive comments about Nissan Of South Holland! Please don't hesitate to reach out if there's anything additional we can do for you. Thank you, and have a fantastic day! Matt Sappenfield Owner Loyalty Manager

February 15, 2024

I went for an oil change and tire rotation and afterwards had to return to be told that my car needed a rear differential. I had no issues prior to coming for the oil change More

by truscorp69
Recommend Dealer
No
Employees Worked With
Tyler Roberson, Tyler Roberson
Report | Print
Feb 17, 2024 -

94 Nissan of South Holland responded

We're disappointed to hear of the negative experience you had at our location. Our free multi point inspection with your oil change does not inspect your differential. It would have needed to be diagnosed to see the problem. I am sorry this is an inconvenience for you to come back. We hope we do not lose you as our valued customer. Take care and hope to see you with a more positive visit. Matt Sappenfield Owner Loyalty Manager

Feb 17, 2024 -

truscorp69 responded

In response to your reply, after receiving my oil change, I called the dealership immediately to inform you all of the issue that I was hearing in my car. I was then given an appointment to come in to see what the issue was at that point I was then told that my differential had gone out the price would be $3100. Prior to me coming to your dealership for my routine oil change and tire rotation. I had no issues with my car.

February 14, 2024

Service has always been great for the last 21 years. Joann and Torry are the best. More

by carmensmith221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joann Kimbrough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Torrey Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2024 -

94 Nissan of South Holland responded

Carmen, thanks for your praise and kind comments about our team. If you're ever in need of more help, please let us know! Matt Sappenfield Owner Loyalty Manager

February 13, 2024

My experience was good. They got me in and out in a timely fashion. I don't have any problems with my vehicle. More

by 3rdruby
Recommend Dealer
Yes
Employees Worked With
Gerardo Ibarra, Gerardo Ibarra
Report | Print
Feb 16, 2024 -

94 Nissan of South Holland responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! Matt Sappenfield Owner Loyalty Manager

February 13, 2024

Staff was professional, respectful, and kind. Staff kept me updated, and my vehicle service was complete in about 3 hours. More

by tasha.n.burnett7
Recommend Dealer
Yes
Employees Worked With
Gerardo Ibarra, Gerardo Ibarra
Report | Print
Feb 16, 2024 -

94 Nissan of South Holland responded

Hi Tasha, thank you for taking the time to leave a review for us at Nissan Of South Holland. We're happy we could meet your expectations! We hope to see you soon! Matt Sappenfield Owner Loyalty Manager

February 12, 2024

Came in for a recall so I said why I'm here I'll get my transmission fluid change and my radiation fluid change kept my car for 6 hours and changed radiator fluid and the transmission fluid and told me to More

by Kenny Randle
Recommend Dealer
No
Employees Worked With
Gerardo Ibarra, Gerardo Ibarra
Report | Print
Feb 16, 2024 -

94 Nissan of South Holland responded

Kenny, it's upsetting to hear that you did not receive the top-notch service we strive to provide. I looked into your service visit and see you actually had two recalls. The ipdm reprogram which takes up to two to three hours to complete on average. We completed both your transmission fluid and preformed a cooling system service. All of which takes time to complete. The other recall takes 5 hours minimum to complete removing your dashboard and re-assembling it. We would not be able to complete it as the shop would be closed before completion. I know this is an inconvenience for you but we would not want you stranded without your vehicle. If you come back for the other recall we have better communication with your repairs. We hope not to lose you as one of our valued customers. Hope to see you soon. Take care and have a great day! Matt Sappenfield Owner Loyalty Manager

February 10, 2024

Friendly, professional,good workmanship, and knowledgeable. Since purchasing my nissan altima used, I've brought it here and only here. I happy and satisifed with how it's serviced and how I'm t More

by consuelaokeke
Recommend Dealer
Yes
Employees Worked With
Taylor McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor McCarroll
Report | Print
Feb 12, 2024 -

94 Nissan of South Holland responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of South Holland. We do hope we can be of assistance in the future. Take care! Matt Sappenfield Owner Loyalty Manager

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