518 Auto Sales of Norfolk

Please check BBB reviews before purchasing here! I had the worst experience ever with this dealership. Had I taken the time to check with the Better Business Bureau Reviews, I could have been saved f I had the worst experience ever with this dealership. Had I taken the time to check with the Better Business Bureau Reviews, I could have been saved from this nightmare. They were only friendly when they were selling the vehicle. They even took a picture with us. We were excited and fooled at the same time. They reeled us in just like fish on a hook. Don't be fooled by how nice the vehicles look! If you have to as a LAST resort buy one, take it straight to an independent dealer and pay the money to have it checked out, because you really see who they are when you have to return it for repairs. They don't want to pay for anything. The attitude I got from Mike Dalton was, well it's your problem now. I can't help you. They avoid you like the COVID19. They don't return calls. They give you the run around on the phone for a month. I don't understand how it can take a month to handle business. I believe that there are some serious issues at 518. There appears to be a lack of communication between key people who should know what's going on. They have only been open 3 years and it definitely shows as far as management is concerned. My purchase date was 6/14/19; got the tags 7/9/19 (why so long?) Car broke down 2 weeks after I picked it up; needed over $3900 in repairs. Broke down again 8 months later and needs $3500 in repairs. The vehicle purchase price was only $7,475.00! All this happened in 8 months. Mike Dalton, the manager will be the first one to tell you that you should have purchased the warranty. Well, from reading these reviews I'm not so sure that would have made a difference. He should be ashamed. Leonard Aube, Mike Gibbs, Mike Blumenthal, Jason, the service manager how do they sleep at night? Taking money from hard working people who put their trust you. I have found plenty more people on facebook who are not even listed here in the reviews. Oh, I played it smart on this last breakdown and took it to an independent dealership. They also said they could fix it for $3500 but warned me that the problem would return eventually. The total cost to fix the car was estimated at $9000. This major dealership has been in business since 1962. I can only assume that 518 wanted me to pay for another repair and when it breaks down again, cross that road when we get there! Shame on 518 dealership. It's used dealerships like this that give others such a bad reputation. I am so disappointed in this dealership! I don't believe in karma but I do believe in God. More

I visited 518 Auto Sales after deciding to purchase a car as an effort to improve my credit. It was hands down the best car buying experience I’ve been privy to. I worked with Ryan who was very friendly an as an effort to improve my credit. It was hands down the best car buying experience I’ve been privy to. I worked with Ryan who was very friendly and relatable. I absolutely have credit challenges but Ethan worked relentlessly to find an approval. The whole experience was effortless. I would absolutely recommend these guys to anyone -even those with extenuating credit issues. It will be my first choice when I’m ready to purchase another vehicle. Friendly, no pressure dealership. More

I had routine service done on my vehicle and they finished way ahead of schedule. Mike Dalton, Owner kept me informed of everything all along the way. I will go back as they are so professional and finished way ahead of schedule. Mike Dalton, Owner kept me informed of everything all along the way. I will go back as they are so professional and prices are great! More

Very good customer service. I would recommended them to anyone who want a new vehicle.I travel far to get a vehicle and it was worth it. anyone who want a new vehicle.I travel far to get a vehicle and it was worth it. More

I can’t even explain the experience I had !! Very very very professional and friendly ! If your looking for a Car please come here I’m begging you .. you will definitely walk out with a car.. they will wo very professional and friendly ! If your looking for a Car please come here I’m begging you .. you will definitely walk out with a car.. they will work with you with great or bad credit they won’t just put you in anything especially Ryan he will make sure that you get a affordable decent car at your liking .. I explained to him everything that was going on with my vehicle and they got me in a car today first go round I can’t even explain how happy I am ! And I can’t forget about Ethan was also a great help he also made this happen for me ! And mark was also friendly I loved the 30 second story :) ! I met more people but I don’t know their names but great job thank much appreciated it <3 More