i drove 7 hours round trip to find out both turbos are
dead, tires should have never passed inspection engine lid missing and basically car is not drivable
After i told them, they shook my hand said they
dead, tires should have never passed inspection engine lid missing and basically car is not drivable
After i told them, they shook my hand said they were sorry
they are still advertising the car wrongfully:
Used 2015 Mercedes-Benz GLK 250
$10,993
• 97,243 mi
Price includes fees
Show Price Details
Vehicle History
No Accident or Damage Reported
No Accident or Damage Reported
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by kakarjon
Nov 01, 2026 -
518 Auto Sales of Norfolk responded
We would like to take this opportunity to clarify a few important points for anyone reading this review.
Regarding our advertised pricing: The advertised price includes our dealer processing fee. Taxes, title, and registration fees are separate because these amounts vary depending on the buyer's state of residence, where the vehicle will be titled and registered, and the applicable state and local tax rates. As a dealership, we cannot accurately include those costs in an advertised price without knowing where the vehicle will ultimately be registered. This is standard practice in vehicle sales.
Regarding the vehicle history: CARFAX reports are provided on every vehicle we advertise so customers have access to the available vehicle history information before making a purchasing decision. A CARFAX report showing no accidents or damage reported is not a mechanical inspection or a guarantee of the vehicle's mechanical condition.
Regarding our business model: We are a wholesale dealership. We sell vehicles to the general public, other wholesalers, independent dealerships, body shops, and automotive businesses. These buyers may purchase vehicles, make whatever repairs or reconditioning they deem necessary, and subsequently resell them. Our inventory is not exclusively intended for retail customers looking for fully reconditioned vehicles.
In your particular situation, we specifically encouraged you to take the Mercedes-Benz to an authorized Mercedes-Benz dealership for a complete inspection BEFORE purchasing it. We made this recommendation so you could have qualified professionals evaluate the vehicle and identify any potential mechanical concerns before making a financial commitment. We believe an independent inspection is in the best interest of every buyer.
We certainly understand your frustration after making a seven-hour round trip, and we regret that the vehicle did not meet your expectations. However, we respectfully disagree with the implication that we intentionally misrepresented the vehicle or its history.
We take our reputation seriously and believe in giving customers the opportunity to perform their own due diligence before purchasing. We encourage anyone considering a vehicle from our inventory to review the CARFAX report, ask questions, and arrange an independent inspection before completing a purchase.
We wish you the best moving forward.
Nov 01, 2026 -
518 Auto Sales of Norfolk responded
We would like to take this opportunity to clarify a few important points for anyone reading this review.
Regarding our advertised pricing: The advertised price includes our dealer processing fee. Taxes, title, and registration fees are separate because these amounts vary depending on the buyer's state of residence, where the vehicle will be titled and registered, and the applicable state and local tax rates. As a dealership, we cannot accurately include those costs in an advertised price without knowing where the vehicle will ultimately be registered. This is standard practice in vehicle sales.
Regarding the vehicle history: CARFAX reports are provided on every vehicle we advertise so customers have access to the available vehicle history information before making a purchasing decision. A CARFAX report showing no accidents or damage reported is not a mechanical inspection or a guarantee of the vehicle's mechanical condition.
Regarding our business model: We are a wholesale dealership. We sell vehicles to the general public, other wholesalers, independent dealerships, body shops, and automotive businesses. These buyers may purchase vehicles, make whatever repairs or reconditioning they deem necessary, and subsequently resell them. Our inventory is not exclusively intended for retail customers looking for fully reconditioned vehicles.
In your particular situation, we specifically encouraged you to take the Mercedes-Benz to an authorized Mercedes-Benz dealership for a complete inspection BEFORE purchasing it. We made this recommendation so you could have qualified professionals evaluate the vehicle and identify any potential mechanical concerns before making a financial commitment. We believe an independent inspection is in the best interest of every buyer.
We certainly understand your frustration after making a seven-hour round trip, and we regret that the vehicle did not meet your expectations. However, we respectfully disagree with the implication that we intentionally misrepresented the vehicle or its history.
We take our reputation seriously and believe in giving customers the opportunity to perform their own due diligence before purchasing. We encourage anyone considering a vehicle from our inventory to review the CARFAX report, ask questions, and arrange an independent inspection before completing a purchase.
We wish you the best moving forward.
Wendy and Alex helped me get my first car and I could not
be happier. Even though it was very busy there, they still took their time with me and explained everything! They had a few cars I liked but I chos
be happier. Even though it was very busy there, they still took their time with me and explained everything! They had a few cars I liked but I chose a nice Honda Civic!! Warranty and all!! No worries! I was worried it was gonna be hard to accomplish but they made it easy!! Thanks so much and I strongly recommend everyone to them!! Thanks 518 Auto Sales for this great day in my life!!
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by blktitan555
Aug 29, 2026 -
518 Auto Sales of Norfolk responded
Thank you so much for sharing this amazing review! Congratulations on your first car and your new Honda Civic! 🎉 We’re so happy to hear that Wendy and Alex took the time to make you feel comfortable, answer your questions, and make the entire process easy—even on a busy day.
Buying your first car is a big milestone, and we’re honored that 518 Auto Sales could be part of such a special day in your life. We’ll be sure to pass along your kind words to Wendy and Alex!
Thank you for the strong recommendation and for trusting 518 Auto Sales. Enjoy your Civic, and congratulations again! 🚗🎉
Wendy and team really took great care of me!
! They have so many cars to choose from so it was a hard decision but we managed to find the right one and was able to get a great extended warranty
! They have so many cars to choose from so it was a hard decision but we managed to find the right one and was able to get a great extended warranty added so we have a worry-free loan. I strongly recommend anyone looking for a car to go see them at 518 Auto Sales!! 10/10 will be my go-to dealer from now on!!
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by blktitan555
Aug 29, 2026 -
518 Auto Sales of Norfolk responded
Thank you so much for the fantastic 5-star review! We’re thrilled to hear that Wendy and the team took such great care of you and helped you find the right vehicle from our wide selection. We know having plenty of options can make the decision a little tougher, so we’re glad we could help make the process easy and enjoyable!
We’re also happy you were able to add an extended warranty for that extra peace of mind. Your 10/10 recommendation truly means a lot to our entire team!
Thank you for choosing 518 Auto Sales and making us your go-to dealership. We look forward to taking care of you again in the future! 🚗🙌
Love our new Wrangler awesome service from entire team!
Will be coming for our next vehicle!
Will be coming for our next vehicle!
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by noelandrade603
Aug 14, 2026 -
518 Auto Sales of Norfolk responded
Thank you so much for the awesome review! 😎 We’re thrilled you’re loving your new Wrangler and that our entire team provided you with great service. We truly appreciate your business and look forward to seeing you again for your next vehicle! Enjoy the Wrangler! 🚙🎉
Terrible customer service.
Don’t use these guys. Do yourself a favor and go somewhere else
Don’t use these guys. Do yourself a favor and go somewhere else
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by Sarah
was told the car that we wanted was on the lot drove 2
and 1/2 hours only to find out that the car was not for sale in guess it was the old bait and switch because they had nothing in our price range and
and 1/2 hours only to find out that the car was not for sale in guess it was the old bait and switch because they had nothing in our price range and almost all the cars had somesort of damage SCAM SCAM
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by cball0531
Mar 18, 2026 -
518 Auto Sales of Norfolk responded
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been to travel that distance and not find the vehicle you were expecting.
Please know that it is never our intention to mislead anyone. Inventory can sometimes change quickly or be in a status that is not accurately reflected in real time, and we regret any confusion this may have caused. We also take your concerns about vehicle condition seriously and will review this with our team.
I went to the car lot on Friday April 5 2023
I walked
away with a jeep liberty I worked with Kyle and Jeff
I’m very happy with my purchase
So if your in the market for a car or truck 518 is the plac
away with a jeep liberty I worked with Kyle and Jeff
I’m very happy with my purchase
So if your in the market for a car or truck 518 is the place
Thank you guys god bless
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by Cathy harris
Other Employees Tagged:
Jeff
They were very helpful and straight to the point.
No one pressured me to get any of the beat up vehicles. In fact, I was going to buy one that had engine problems and they recommended that if I don’t
No one pressured me to get any of the beat up vehicles. In fact, I was going to buy one that had engine problems and they recommended that if I don’t want to have a difficult time with that BMW I should look at the better ones they have. Thank goodness I listened, because I ended up with a 2015 BMW that was in a great condition with only a small broken A/C vent.
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by romarioclarke777
Other Employees Tagged:
Chad Carafello, Jasen Killen
**BUYER BEWARE** If I could give this place a ZERO I
would - 3.9 star review is still too much for this place. The dealer's are only concerned about how many cars they can quickly add to their name on t
would - 3.9 star review is still too much for this place. The dealer's are only concerned about how many cars they can quickly add to their name on the board. My son bought his first car from this place (worst experience ever with Brandon) & they lied about servicing the vehicle, they lied about delivering the vehicle. They were friendly while smiling & taking his money, but became rude & disrespectful once being called out on all the lies that they had said they serviced on the vehicle. **I WOULD NOT RECOMMEND ANYONE BUYING A VEHICLE FROM THIS PLACE!**
**********UPDATE 02/22/24************
Since I can't respond to the "owner", I'll update my Review.. We bought it for $6000, the 2 back tires were not new nor replaced, the inspection sticker was the same sticker 12/24, which yall just slapped a sticker on it because had that vehicle been to a legit state inspector, it wouldn't have passed, the battery had to be replaced altogether, had to have it towed because you all refused to deliver it although we were told you would, I have receipts for EVERYTHING that you CLAIM yall fixed but didnt do anything at all. I just wish we would've read all the actual factual reviews that said don't buy from 518 Auto Sales!
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by always100roni
Other Employees Tagged:
Brandon Stern
, Chad Carafello, Jasen Killen, Joe, Jeremy, Zack
Ryan was great and helped a lot since looking for a car
and informing me about everything he knows about the cars I was interested in. After purchase, he kept me in the loop until my delivery day! Great gu
and informing me about everything he knows about the cars I was interested in. After purchase, he kept me in the loop until my delivery day! Great guy and makes you comfortable and informed while deciding what you need. Everyone at 518 Auto was friendly and helpful!
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by Sayyari
Other Employees Tagged:
Brandon Stern
, Ryan Brown, Chad Carafello, Darren Gardner, Jasen Killen, Andrew Wright