#1 Cochran Hyundai Monroeville

Pleasant and professional This place is great. Chris is knowledgeable and genuinely friendly guy, without being overbearing. He was quick to help out in any way he could and wa This place is great. Chris is knowledgeable and genuinely friendly guy, without being overbearing. He was quick to help out in any way he could and was patient with our numerous questions. I would recomend this sales team to anyone. More

Outstanding salesman Don really went far beyond what was necessary to put my son in a new car! He was very HONEST😁👍 Thanks Don; Eddie F. Nathan Don really went far beyond what was necessary to put my son in a new car! He was very HONEST😁👍 Thanks Don; Eddie F. Nathan More

New vehicle purchase Overall a great experience. I got more in-depth information about the models I was considering. I got to test drive two different versions of the 2019 Overall a great experience. I got more in-depth information about the models I was considering. I got to test drive two different versions of the 2019 Kona and this helped with the decision to purchase. Very relaxed but efficient process. Chris and Taylor were very helpful with answering all of my questions and providing a variety of options to make my choices easier. Never felt pressured to make a decision I wasn't ready for or not informed about. Everything was up front and above board with no hidden agenda. Looking forward to driving the new vehicle and taking advantage of the great maintenance and service plan. More

New car buying experience Excellent experience. Chris and Taylor were awesome. They took time to explain everything and didn’t try to push anything additional on us. Would happ Excellent experience. Chris and Taylor were awesome. They took time to explain everything and didn’t try to push anything additional on us. Would happily recommend. More

Love my new car Very friendly sales staff. No pressure. Very fair deal. I'm very happy with my new 2018 Hyundai Elantra. I will definitely recommend Chris to my famil Very friendly sales staff. No pressure. Very fair deal. I'm very happy with my new 2018 Hyundai Elantra. I will definitely recommend Chris to my family and friends. More

Straight forward and low pressure Our experience was great. The salesmen we're helpful, friendly, informative, and not overly agressive. They made the process very simple and as brief Our experience was great. The salesmen we're helpful, friendly, informative, and not overly agressive. They made the process very simple and as brief as possible, explaining the steps along the way, and did not try to pressure us into a decision. Very much appreciated. More

Only getting worse with time. I dont know where to start, but it seems Cochran is too buys investing in new dealerships before fine tuning all the issues with the current ones. Har I dont know where to start, but it seems Cochran is too buys investing in new dealerships before fine tuning all the issues with the current ones. Hard to believe horrible communication seems to be a common thing all over the Cochran business areas. At one point i could say Cochran was the best. As time goes on its progressively getting worse. From service, to auto body and on. I used to be a loyal customer, now its time to break that mold as it gets you nowhere now. My previous 2 services with what basically equaled about a month of not having my vehicle were beyond absurd. My car initially went in for a clunking noise on a thursday morning. Was told it needed a differential and a warranty inspector had to come out to verify. Got a ride home on a shuttle and heard nothing, now here is where the frustration set in from this point onward. Its extremely frustrating to be stuck without a vehicle and not knowing when you are going to get yours back. And as you would hope any service center wouldn't want to inconvenience their customers for a whole weekend, i had to make numerous calls, and it took hours to get a hold of anyone to let me know what is going on with my vehicle and how long they would have it. And the icing on the cake is they didnt offer any type of loaner and i had to make numerous calls about getting a rental through my warranty company which i don't understand why its so hard to do this especially with it being a hyundai backed warranty. Like they should work hand in hand, but no i had to call my warranty company, then the rental place, then Cochran, all to be told to call one of the other places on this friday afternoon. Nothing like being thrown in circles, eventually Cochran finally set it up, which i dont know why they couldnt do this from the start. Got a rental and then had that for two weeks, while never hearing anything about my car, i had to call numerous times a day and get the run around trying to figure out whats going on and how long it will be. Not once did they call me to give me an update over two weeks other than it was done. Get it back and two days after not even driving it and letting it sit in the garage, we go to take a trip and the battery is dead, and someone's phone was sync'd to the car, so im assuming that they were playing music with the car not running (great idea) and they left a plastic piece covering the under body loose and it was dragging on the ground after we got a new battery and it is only currently sticking up because they zip tied it after taking it back because the noise came back. This time i dropped it off again in the morning and they gave me a tiny loaner (elantra) as opposed to a SUV like we have, but a loaner nonetheless, and my car is sitting there again for some time with no communication. At one point i called about 10 times one day starting at 7am until 5pm, and left a voicemail and never received a single call back. It was so frustrating that i had to go up there and ask to speak to a manager who wasnt there and was given no contact info either (how ironic) and then was told to talk to a service advisor, the same people i been trying to call all day. Finally got told the car needed more parts and another inspection and it should only be a few days which of course is never the case and it turned into over a week. I asked for a bigger rental and i got a sonata and was told that they will contact the warranty company about a SUV rental which never happened and was stuck with the sonata the whole time. Just to get my car back dirtier and in worse shape than the original way it came in when all this first started. Moral of the story: if you want to not get your car back in a timely fashion or ever know whats going on with it, while paying for the car note, and be left to figure out your own means of transportation because there isn't a care in the world this dealership could have for you this is the place to be. How about you invest in some technology and customer service skills to keep your customers happy. Especially when they are buying the cars that you service. Do better. More

Excellent Every person I dealt with was knowledgeable and courteous. The salesman discussed the various options available and was able to explain to me the diff Every person I dealt with was knowledgeable and courteous. The salesman discussed the various options available and was able to explain to me the differences between the vehicles and the various trim levels to help me narrow down what was important to me, and took me for several test drives.. The manager was able to work with me on pricing and I couldn't be happier worth my overall experience. More

Treated nicely and competently Both our salesman, Chris and the manager, Patrick are two skilled car salesmen who made our buying experience more pleasant than usual. Both are knowl Both our salesman, Chris and the manager, Patrick are two skilled car salesmen who made our buying experience more pleasant than usual. Both are knowledgeable and interested in the customers’ needs and wishes. More

Personal and fast experience I unexpectedly had to make a car purchase and was not looking forward to it. I was put in touch with Travis in Service who was very personable and ho I unexpectedly had to make a car purchase and was not looking forward to it. I was put in touch with Travis in Service who was very personable and honest from the start then I got with Chris and Mike in sales. Chris was very knowledgeable and I could tell he cared about getting me the right car. He worked diligently with me all morning and answered all of my questions. I settled to lease a Tucson and I was very pleased! Heather in finance was very friendly and knowledgeable as well. I had a great experience and would recommend this dealership to anyone! More