#1 Cochran Hyundai Monroeville

Have had nothing but positive experiences with the service department under leadership of Jim Downs. All of the service staff have been helpful, knowledgeable and great to deal with. service department under leadership of Jim Downs. All of the service staff have been helpful, knowledgeable and great to deal with. More

I had a check engine light that appeared and I call for an appointment and spoke to Ed Hickman I got a fast appointment and they looked at the vehicle and found it to be a major problem. Without hesitation an appointment and spoke to Ed Hickman I got a fast appointment and they looked at the vehicle and found it to be a major problem. Without hesitation they gave me a Loaner vehicle and told me they would have my vehicle back to me ASAP. Hickman described the work that needed done and I felt everything was good. I like Ed Hickman's professionalism and how the company treats a customer. They also provide a great experience while you wait. Food court, free wifi, tv, work station. Being there is not an inconvience. My day and my vehicle getting fixed was seamless. You guys understand what people need and want and how to treat a person. It's great and rear to see a company care about a customer. Thank you Jeff More

My service appointment was on 07/09/12. Three Cochran employees had promised me that the Body Shop would give an estimate when my car was being inspected. On the day of inspection -- over the phone -- I employees had promised me that the Body Shop would give an estimate when my car was being inspected. On the day of inspection -- over the phone -- I was told "Oh, we can't do that today." I chose Cochran for my inspection specifically because the body estimate could be done at the same time -- as promised. It seems that your employees are quick to make promises; however, no one wants to be keep them. Expensive service and broken promises. I won't return to this dealer for any reason. More

Dealer treated me fairly and expeditiously. Charlie & Heather were very helpful and courteous. Dealership was clean, organized and atmosphere was comfortable. Would recommend others to Charlie and Coc & Heather were very helpful and courteous. Dealership was clean, organized and atmosphere was comfortable. Would recommend others to Charlie and Cochran. More

Charlie Smith has been a true professional. He is very thorough in his explanation of the product. While negotiating a sale price and a trade in value can be an uncomfortable experience, Charlie does a g thorough in his explanation of the product. While negotiating a sale price and a trade in value can be an uncomfortable experience, Charlie does a great job explaining everything! This is the 5th Hyundai I have purchased at Cochran. We plan to see Charlie real soon about trading in our 03 Santa Fee and buying a new one which will be our 6th Hyundai purchase. More

The employees went above and beyond to help us with our new car deal. The whole experience was suprisingly pleasurable. Charlie and Heather were extremely friendly, knowledgable and efficient. We would d new car deal. The whole experience was suprisingly pleasurable. Charlie and Heather were extremely friendly, knowledgable and efficient. We would definitely recommend them both! More

Service was quick, efficient and priced right. Even though it was just routine maintenance, it was handled professionally and quickly. They even gave a free safety inspection and checked on possibl though it was just routine maintenance, it was handled professionally and quickly. They even gave a free safety inspection and checked on possible tire rotation. More

2012 Elantra was running poorly and showing a check engine light. Rex Sutton in the service Department and Bruce Turner in sales got me back on the road in no time. Greatly appreciated! Quick and p engine light. Rex Sutton in the service Department and Bruce Turner in sales got me back on the road in no time. Greatly appreciated! Quick and professional response to my problem. More

I had great service. I came in on Saturday and drove the my new car out the same day. Charlie went through everything with me. He was great. Thank you for a great value and service. my new car out the same day. Charlie went through everything with me. He was great. Thank you for a great value and service. More

This was a painless & relatively short visit & purchase experience. Questions answered. No undue pressure to buy extended warranty (we bought the car we had leased). When we had a question they purchase experience. Questions answered. No undue pressure to buy extended warranty (we bought the car we had leased). When we had a question they didn't know the answer to, Bruce found the answer and called us immediately to let us know. More