Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
#1 Cochran Hyundai Monroeville
Monroeville, PA
1,059 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,059 reviews
October 13, 2013
Seems that they book multiple people at one time and I end up waiting 1-1/2 hours or longer for my car to be ready (for simple things like oil change, inspection, tire rotation). Would appreciate it when end up waiting 1-1/2 hours or longer for my car to be ready (for simple things like oil change, inspection, tire rotation). Would appreciate it when I make a 7:00 a.m. appointment, my car is taken in and work is started on it at that time. I ended up late for work. I had asked for a tire rotation on this service time and after I left I noticed it wasn't listed on the service bill. Not sure if it was because they recommend my car be aligned or if they missed it on the request. Faster service time is definitely something they should look into. Thank you. More
by Carfix12345
Employees Worked With
Bob Johnston
October 09, 2013
REX'S SERVICE IS ALWAYS OUTSTANDING. IT DOESN'T GET ANY BETTER. TOP SHELF IN MY OPINION. REX IS ALWAYS COURTEOUS, ALWAYS PLEASANT AND MOST DEFINITELY ALWAYS AIMING TO PLEASE. GET ANY BETTER. TOP SHELF IN MY OPINION. REX IS ALWAYS COURTEOUS, ALWAYS PLEASANT AND MOST DEFINITELY ALWAYS AIMING TO PLEASE. More
by gazgaz
Employees Worked With
Rex Sutton
September 27, 2013
Went there for her 8am appointment for the 15min keyfob program and left at 9:15am. The service folks pointed us back and forth to the wrong departments and then eventually back to where we started at. program and left at 9:15am. The service folks pointed us back and forth to the wrong departments and then eventually back to where we started at. More
by rickbat
Employees Worked With
Connor Williams
September 26, 2013
The people at Cochran Hyundai are top notch. Our purchase wasn't the smoothest on our end, but Charlie Smith and everyone there went the extra mile to make it happen. Great atmosphere as well. Thank you Char wasn't the smoothest on our end, but Charlie Smith and everyone there went the extra mile to make it happen. Great atmosphere as well. Thank you Charlie and everyone who helped to complete the sale, we love our Sonata! More
by KarMat
Employees Worked With
Charlie Smith
September 24, 2013
My experience was wonderful and everyone was so helpful at the dearlership. I would definitely recommend #1 Cochran Monroeville and also Bruce Turner. Bruce was an outstanding salesman. at the dearlership. I would definitely recommend #1 Cochran Monroeville and also Bruce Turner. Bruce was an outstanding salesman. More
by pvecchio
Employees Worked With
Bruce Turner
September 19, 2013
Taking my car for Service at Cochran Hyundai is always a pleasant experience, from appointment setting to the completion of the service. Friendly and knowledgeable employees. Fair Prices and Nice People. pleasant experience, from appointment setting to the completion of the service. Friendly and knowledgeable employees. Fair Prices and Nice People. More
by outandabout
Employees Worked With
Rex Sutton, Bob Johnston
September 17, 2013
Bill was very helpful in describing the car's features and working out a price. This is the 3rd vehicle we have purchased from Cochran and their service department is excellent features and working out a price. This is the 3rd vehicle we have purchased from Cochran and their service department is excellent More
by Bigal1954
Employees Worked With
Bill Dolon
September 10, 2013
I bought my first Hyundai from number one Cochran, after being involved in a vehicle accident, I knew the car was going to be totaled #1 Cochran was my first stop in looking for a new car. When I first went being involved in a vehicle accident, I knew the car was going to be totaled #1 Cochran was my first stop in looking for a new car. When I first went there I went to the Subaru section with all intent on getting one. They were so busy there wasn't a sales person to help us so in the meantime we walked up to Hyundai. Charlie came out to talked to us and he was nothing but perfect. He showed me an elantra, explained all the perks, and answered any questions I had from my last Hyundai. THEN! He walked us down to Subaru anD showed us some of the cars down there. Needless to say I couldn't purchase that day because we hadn't heard anything from the insurance company, and unlike any other salesman, Charlie understood explained everything that we needed to do for a transfer process to a new Hyundai and gave me his card. He wasn't pushy at all. Other dealerships were not as understanding and even lied about incentives to get me to sign. After the car was totaled I messaged Charlie to have the car ready an he did! When going to put my loan through Heather was just as awesome! She even remembered me from my LAST Hyundai!! Copied everything over from my last deal and made the purchase easy!! BEST SERVICE EVER at THIS Hyundai dealership. I don't think I'd go anywhere else, and my next car I'm going to call and ask for Charlie! More
by mal_vt
Employees Worked With
Charlie Smith, Heather Champion
August 28, 2013
We bought a Certified Hyundai and one week after buying found out that the Certification was falsified, recalls from over a month prior were not performed. We had trouble getting a call back about this and found out that the Certification was falsified, recalls from over a month prior were not performed. We had trouble getting a call back about this and how it could happen. Had to wait 2 weeks to get the repairs done. Everyone we spoke to in service seems like it's a bother to contact them. Also, bought the multishield for dent repair and Cochran said we need to contact the dent person ourselves so we did and he said he can only do the repairs at Cochran so we said the car would be in for service and he said he would do the repairs then. To sum things up It took two hours to get a rental for the day, the service person had an attitude because we did not tell them about the dent repairs to be done (that Cochran said we have to handle ourselves) and the dent repairs are really bad, now we have bunch outward punch marks where the dents were, the high spots were not taken down . Also, because of our certification issues Jim Downs said he would give us vouchers for a few oil changes but I guess that was just some more lies since we did'nt see those either :( And now to top things off the rear suspension has a loud clunk after the recall was performed. I'm getting tired of this and we have only had the car 3 weeks and 150 miles. More
by saleenman1
Employees Worked With
Brenda, Jim Downs
August 28, 2013
A fresh, friendly low pressure dealer to work with. Attentive to my requests rather than imposing on me what their sales needs were. Visited several area dealers but returned to #1 Cochran. Attentive to my requests rather than imposing on me what their sales needs were. Visited several area dealers but returned to #1 Cochran. More
by poohschris
Employees Worked With
Anthony Naret
