#1 Cochran Hyundai Monroeville

We were amazed at the outstanding customer service we received at Cochran Hyundai. Jeff, Shawn, and Taylor went above and beyond to make us satisfied with our purchase. In fact, when We told others abo received at Cochran Hyundai. Jeff, Shawn, and Taylor went above and beyond to make us satisfied with our purchase. In fact, when We told others about our service they asked if this was due to a prior experience. We said, no this was our first time dealing with Cochran Hyundai! Definitely would recommend! More

I was not treated nicely. I got attitude and was also accused of shutting down all dealerships and costing jobs of employees because my mother was trying to purchase a car for me. I’m a single mother and accused of shutting down all dealerships and costing jobs of employees because my mother was trying to purchase a car for me. I’m a single mother and she helps me out and we didn’t know the steps to buy it because she just moved out of state. They said nasty comments and horrible accusations. I dont really want to buy anything from there again! More

Very shady and difficult When my wife and I went to the dealership we initially dealt with Don. Don was great. He was very good about showing us exactly what we were paying When my wife and I went to the dealership we initially dealt with Don. Don was great. He was very good about showing us exactly what we were paying for and where the money goes. We arrived at a price, but my wife wanted to think about it for a day or two as it is her car. When she decided she called Don and told him, but he wouldn't be available because he had a family emergency. He asked us for some info via text to make sure all we had to do was go in and sign for the car. When we came back to the dealership to buy the car Isaiah was the salesman who was helping us. I told him numerous times that we had already arrived at a price with Don, but he made no effort to find the paperwork Don had done. He just made excuses which was frustrating because we had to go through the process of haggling over the price of the car again and he wasn't easy to work with like Don was. He spent a good hour trying to push us into using the dealership's financing instead of our own (I went to our credit union to get preapproved for a loan before looking for a car). He dodged a lot of our questions and tended to ignore my wife even though she is the one who will be driving the car. By the time he finally stopped trying to push us into changing the financing we would use, my credit union was closed for the day and we couldn't purchase the car that day. We told him we'd com back the next day and finish up. We were outside the dealership in our own vehicle and about to go home he quickly came out of the building and told us we "MUST" buy the car today using the dealership's financing or else the price would go up. I found this tactic of trying to strong arm us into using their financing very rude. His reason was incentives or rebates applied to the sale may run out tomorrow. I went back into the building to talk with his manager. The manager told me even if the rebate ran out they would still honor a price they gave us. We came back the next business day to pick up the car. About a week later we received a phone call from the dealership saying there was a problem with the extended warranty we purchased and we needed to come in and sign more paperwork. Which I had to take time off work to do, but we were told it had to be done. About two weeks after that (during the covid quarantine conveniently when we can't speak to anybody in person at the dealership) we received an email from the dealership's accountant named David who told us there is $2000 "missing" from the sale of the car and we are responsible for paying this. No explanation was given for what happened or why we owed more money. Attached in that email was paperwork from the sale of the car which was so poorly scanned it was not legible. I called David and asked for an explanation as to why we owed more money and the questioned the illegible paperwork. He didn't have an explanation for what happened and simply refused to look into it. I debated with him insisting I needed to know why were were paying more money 3 weeks after the sale of the car had been completed. I needed to know what we're paying for and he simply told me "you signed the sales agreement". Angry and frustrated my wife decided emailing the owner was the next logical step. That was several weeks ago and the owner has been unresponsive. My wife and I are concerned that there is nothing stopping the dealership from coming back again and asking for more money. I find it extremely unprofessional and disappointing how this was all handled. The sale of this car was very shady, difficult and stressful. Furthermore, this was my wife's first new car and it has been completely ruined by the dealership. She can't enjoy after dealing with David and is upset whenever she drives it. I would highly recommend finding another dealership. More

I Would Never Recommend Purchased a used 2018 sonata yesterday. My sales guy Lou was perfectly fine. We talked to warren at 3:00pm told us we where approved and to come in an Purchased a used 2018 sonata yesterday. My sales guy Lou was perfectly fine. We talked to warren at 3:00pm told us we where approved and to come in and sign. We set 5:00 as the appointment time. When i talked to warren he assured us that the car was getting prepared and would be ready when we arrived. We arrived around 5:10pm and started the paperwork right away. I asked multiple times about the whereabouts of the vehicle and got no answer. Lou tried to locate the vehicle and was told it was getting prepared washed an (ect). The paperwork was complete in about 30 mins. Congratulations but no car. Ok so we walked the lot to find the car. We finally get to the car and there it is in the same place we seen it a week ago. We walk around the car and its filthy. I turned to Lou and he agreed thats unacceptable and should've been taken care of. He get someone to take the car to be washed. We wait patiently for and hour and still no car. Lou goes to speak with manager and he storms out of office past all the customers and employees in showroom. He goes up to detailing place im assuming to figure out the problem. He returns 10mins later very upset, annoyed and asked for the spare which they gave us already. We gave it to him and i asked to speak with him and was blown off as he went back to detailer. He came back with car and blamed his employee for everything.He gave the keys to me and walked back his office. I walked to his office and knocked on the door and asked to speak, he came out and i told him the car was still dirty, the inside was not detailed, the rims where still dirty, and i explained i was not happy with waiting an hour and half for the car that was supposed to be washed and prepared prior to us coming the the dealer. He told me to bring the car back at 12 tomorrow if i wanted a wash. As a manager he never expressed any good customer service and seemed pretty pissed off at me. I would like to be treated like i just bought a vehicle and not have my significant other feeling like we should've took our business elsewhere. More

Excellent Salesman We highly recommend Chris Kepes! Very professional and highly knowledgeable of the product. They worked very hard to obtain the exact car we wanted. We highly recommend Chris Kepes! Very professional and highly knowledgeable of the product. They worked very hard to obtain the exact car we wanted. Will buy from Chris and Cochran in the future. More