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#1 Cochran Hyundai Monroeville

Monroeville, PA

3.8
1,059 Reviews

4520 William Penn Highway

Monroeville, PA

15146

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Showing 1,059 reviews

May 25, 2022

Shawn was very knowledgeable and helpful in my search for a car. He was able to quickly find what I wanted and help me through the purchase of my first car. I had a wonderful experience and would absolutely More

by hopestancliffe.3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Herman
Jun 09, 2022 -

#1 Cochran Hyundai Monroeville responded

Thank you for the great review on our team member, Shawn! We appreciate you choosing #1 Cochran and we hope you're loving your new vehicle!

May 16, 2022

Had a great experience working with Shawn. Everything was straight forward and he was able to do all I asked when turning in my lease on a new Hyundai Kona! Thank you Shawn! More

by LINDAG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Herman
May 19, 2022 -

#1 Cochran Hyundai Monroeville responded

Thank you for the great review on our team member, Shawn. We appreciate you choosing #1 Cochran and we hope you're loving your new vehicle!

April 24, 2022

I worked with Shawn and he was amazing from the beginning to end of my purchase. I truly appreciate his attentiveness, patience and honest feedback. Each chance I get I truly thank him for keeping me updated More

by Stephanie S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Herman
Apr 25, 2022 -

#1 Cochran Hyundai Monroeville responded

Hi Stephanie! Thank you for the great review on our dealership and team member, Shawn. We appreciate you choosing #1 Cochran and we're happy you had such a highly rated experience!

April 24, 2022

So far so good. My salesman was Shawn Herman and he was outstanding. In 2019 i was in the market for a new vehicle and the Palisade was at the top of my list. Shawn More

by Dmad
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Herman, Taylor Brown
Apr 24, 2022 -

Dmad responded

Considering the future of the automotive industry my next vehicle will be electric and Shawn be my first consideration as a salesman

March 11, 2022

Shawn at Cochran Hyundai in monroeville was fantastic! He was very accommodating with my work schedule and made it a priority. He was very helpful and responsive with an issue I was having with renewing More

by bekalbaugh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Herman
Mar 28, 2022 -

#1 Cochran Hyundai Monroeville responded

Thank you for the great review! We're happy our team member, Shawn, was able to help you into getting a new vehicle. Have an amazing day!

July 20, 2021

What happened to this dealership? I have had previous mostly positive experiences with Cochran Hyundai in the past. However, in attempting to buy out my leased 2018 vehicle I have run into horrible serv More

by Jimmy
Recommend Dealer
No
Employees Worked With
Shawn Herman
Jul 30, 2021 -

#1 Cochran Hyundai Monroeville responded

We appreciate you taking the time to review us, despite the fact that we weren’t able to provide the best experience. We will connect with management on this matter.

July 06, 2021

It’s really sad!! Each time I take make car their they will find something wrong which is not true, just to make money. This time, I checked my car and replaced all it needs to be replaced then took my ca More

by Gabe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not listed
Jul 13, 2021 -

#1 Cochran Hyundai Monroeville responded

Thanks for your feedback. We’re sorry to hear we disappointed you. We will pass along your feedback to management.

Jul 13, 2021 -

Gabe responded

New brake rotors and pads, brake fluid changed, oil changed, new battery, new tires, new coolant …. And I did write date on all part changed, by myself. Was coming there for state inspection, only state inspection and I did write for him a note on a piece of paper “only state inspection please!”, so, when he did the inspection, he did say something about brake pads and brake fluid, I told him I did it by myself a couple days ago, he was complexed and said oh sorry I don’t know you know mechanic, he said you passed the inspection, just bla bla ….. he thought I don’t know anything and wanted to take advantage! After the inspection, I took my car, drove just some miles, engine light on! I knew it, he mess with something in my car because he wasn’t happy with me. What’s going on there!!? This is not how we do business! Unprofessional guys as I said, never trust you again, even my girl had appointment today there I could never let her come there again! We bought cars there, we always come there for any service, at the end you treat us as ….

June 30, 2021

Worst experience I ever had with dealership, still waiting since June 9 for our check from trade and the bill of sale, ridiculous, should of sold my car to another dealer with instant check, said bill More

by Accent
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan McGranahan, Shawn Herman
Jul 05, 2021 -

#1 Cochran Hyundai Monroeville responded

Thanks for your feedback. We’re sorry to hear we disappointed you. A manager will look into this for you.

Jul 06, 2021 -

Accent responded

How friggn long does it take to look into this matter ???? Thursday July 8 in 2 days will be the month which said check will b here up to a month, no one in person ever responds to us, a pathetic company, it’s always a computer you speak with, next step we are gona call a lawyer.

April 27, 2021

Never ever again!Dealt with 2 salesman, neither followed Never ever again! Dealt with 2 salesman, neither followed up with me in regards to a Used Cadillac. Left message for Sales Manager & he as well neve More

by Jerry.boeh
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lee,Richard
Apr 28, 2021 -

#1 Cochran Hyundai Monroeville responded

Hi Jerry, we understand your frustration and sincerely apologize for the lapse in communication. There were some obstacles that delayed the process. We would be happy to connect you with our Special Finance Department to provide further clarification about your experience.

February 02, 2021

I want to tell you about the outstanding work of Chris Piro and Shawn Herman. These two employees are professional, courtesy and extremely knowledgeable. We purchased several automobiles from Chris and More

by Ron Bonomo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Piro, Shawn Herman
Feb 08, 2021 -

#1 Cochran Hyundai Monroeville responded

Thank you so much for your wonderful feedback, Ron. It has been our pleasure to take care of your automotive needs and earn your recommendation. We look forward to seeing you again soon.