#1 Cochran Chevrolet

Informative and Professional While at Kenny Ross Chevrolet, we were taken care of by Dave Rose. he took time to make us feel relaxed with the buying experience. Dave listened to w While at Kenny Ross Chevrolet, we were taken care of by Dave Rose. he took time to make us feel relaxed with the buying experience. Dave listened to what we were interested in and why. He made several suggestions and then walked us through the process. Dave also made good suggestions concerning warranties and other programs available. All in all i would definently remend Dave Rose to my friends. More

Excellent experience My wife and I recently purchased a 2011 Chevy cruze from Rob Clay. He was a huge help and got us in the car we wanted. We are super happy with our pur My wife and I recently purchased a 2011 Chevy cruze from Rob Clay. He was a huge help and got us in the car we wanted. We are super happy with our purchase and appreciate Rob's time and help. More

Horrible experience I bought a car here a year ago. Very happy with it but I needed a truck because my truck at the time had finally bit the dust. I went into the show ro I bought a car here a year ago. Very happy with it but I needed a truck because my truck at the time had finally bit the dust. I went into the show room and walked around while everyone just stood or Sat around eventually I asked about possibly trading in my current car for a truck or get another payment. I told them that I wanted a used truck or new but They wouldn't even sit down with me. Never took any information off me. He just told me he could never get me out of my current vehicle. Worst customer service ever. So I told him I would go else where, and I'm happy that I did. Never been more insulted in my life. My money was then spent at a different dealer. I Will never come here ever again More

Lack of Professionalism I recently visited this dealership to test drive and inspect a vehicle of interest. The listed (internet) price of the vehicle was reasonable and fair I recently visited this dealership to test drive and inspect a vehicle of interest. The listed (internet) price of the vehicle was reasonable and fair. During discussion with the Sales Consultant, he asked how I felt about the price of the vehicle to which I responded that it was fair and accurate within market value. He immediately remarked "Ok, because the internet now leaves little room for fluff" and continued about how they don't have room to negotiate or come down on the price. (*I didn't attempt to haggle or negotiate the asking price. He seemed nervous and rambling about "FLUFF". To me, I don't think it was necessary to even go down that avenue.) Now we are discussing my trade in value. I'm aware of the RANGE available on my trade given its true condition and accurate VIN info given on NADA, Blue Book, Black Book, Clear, and Autotrader. (Personally, some of these are inflated numbers to entise a buyer to feel they can achieve more than is realistic. Often because that said dealership works with Autotrader (ex) to get a consumer on their lot.) I am also aware of my vehicle's list price at local dealers, and auction value. They were not too far off with their final offer of my trade value ($500 of my acceptable range, $1500 within my initial asking point.) However, I felt there was a wall hit somewhere. After leaving, thinking about the transacation potential, I called the following afternoon. The consultant referred to me by another name (even though I introduced myself when I called) and tried to tell me he didn't even think the same vehicle was still available, that it had sold that night after we left. (It was 8:45pm when we left the dealership the previous night, they closed at 9pm). It seemed to me, they weren't intending to let their vehicle go at their Internet Pricing because when it came down to details, they never bothered to see where my financing stood. They didn't ask if I'd be financing with them or have my own. It seemed to me that I stood firm on the Internet Price of the vehicle they have and I would have accepted their best offer on my trade... they simply didn't take the next step to discuss financing. I'm not chasing the purchase because I can buy the same vehicle, same price, elsewhere and get the $500 difference in trade value that I had hoped. Sometimes, a consumer with an education and experience isn't a bad thing. This dealership had a solid opportunity to sell a vehicle at asking price, take on a trade with a reasonable market value sale price, and make a profit on financing. * can not comment on service dept as we've had no experience with them. More