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Toyota Direct

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.2
2,539 Reviews
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4248 Morse Rd

Columbus, OH

43230

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Showing 2,539 reviews

October 04, 2026

I appreciate their location but don’t appreciate their upselling and pushing of services. Only certain associates working there seem to know what is going on. I don’t have any love for this dealership. More

by kjdlaptop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Marnell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck helped out after realizing that the battery was bad from the warehouse.
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Oct 08, 2026 -

Toyota Direct responded

We appreciate your feedback and are sorry to hear that your experience didn't meet your expectations. It's our goal to provide helpful and non-intrusive service recommendations, so we regret if it felt like upselling. We'll address the consistency in knowledge among our associates and hope you'll give us another chance in the future. If you have any further concerns, please feel free to reach out directly. Thank you, Jemarc Marayag - Service Drive Manager - 614-476-1979

October 03, 2026

Norman did an excellent job answering our questions and working with the sales manager to arrange for us to get the car we want. Everyone was friendly and helpful. More

by Dan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Norman Oribello - 5 Stars
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Oct 03, 2026 -

Toyota Direct responded

Dan, thank you for choosing Toyota Direct and for sharing your feedback about Norman and our team. We wish you safe travels ahead!

October 02, 2026

I was very happy with the service and the fact they allowed me to keep my car there for several days until I had the chance to pick it up. More

by blachmanf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Oct 02, 2026 -

Toyota Direct responded

We're glad we could help! Thank you for choosing Toyota Direct and sharing your feedback. See you next time!

October 01, 2026

Enjoy bringing my Toyota vehicles when Jonathan is my service advisor; he cares about servicing your vehicles and he understands how to build brand loyalty. More

by kblann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
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Oct 01, 2026 -

Toyota Direct responded

Thank you for sharing your review of Jonathan and the team! We appreciate your support and look forward to your next visit. See you next time at Toyota Direct!

October 01, 2026

Charged me $100 to diagnose my car with rusted brake rotors two days after they did brake maintenance and a multipoint inspection where they said everything looked fine. Implied I was lying about when t More

by Caroline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Collin Sayre
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Oct 01, 2026 -

Toyota Direct responded

Caroline, it's concerning to hear that your recent visit left you feeling dissatisfied, especially after we take great care in providing thorough inspections and maintenance. I apologize if there was any miscommunication regarding the timing of the issue or our findings. We'd like to have a chance to make this right and better understand what happened here. Please feel free to reach out so we can discuss further. Thank you, Paul Sayre - Service Manager - 614-476-1979

October 01, 2026

Efficient, thorough, fast, excellent waiting area and personable with great person to deal with at start and finish. More

by dunlopjohn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2026 -

Toyota Direct responded

Thank you for sharing your fantastic feedback about our team! It means a lot to hear that you were truly impressed by our service and facilities. - Toyota Direct

October 01, 2026

Islam quickly responded to me when I expressed interest in purchasing a Camry i found online. He was helpful and attentive making sure that particular car had what i wanted, heated seats! He wasn’t pushy o More

by pattym1730
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Islam Abed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Mettle
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Oct 01, 2026 -

Toyota Direct responded

Thank you so much for your kind words about Islam! We hope you’re enjoying your new car, and we truly appreciate your business here at Toyota Direct. Take care and we hope to see you again down the road!

October 01, 2026

Collin was a fantastic service advisor and kept me informed on my service the entire time. He went above and beyond to make sure i was taken care of despite the delays! More

by Davidwcheng19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
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Oct 01, 2026 -

Toyota Direct responded

Thank you for sharing your positive experience with Collin! We appreciate your feedback and look forward to serving you again in the future. See you next time here at Toyota Direct!

October 01, 2026

Meets your appointment on time and had the job done when he said would be nice if they would run it through car wash More

by davidbcraz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
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Oct 01, 2026 -

Toyota Direct responded

Thanks for choosing Toyota Direct, and for your feedback, David. We’ll pass along your comments to the team.

September 30, 2026

Parris. Was kind n helpful to me which I really appreciate. I felt he heard my concerns . Makes me diffently feel like coming back for my service on my More

by Modgi
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parris
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Sep 30, 2026 -

Toyota Direct responded

We're glad Parris made you feel heard and appreciated! We look forward to seeing you again at Toyota Direct. Safe travels!

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