Winchester Mitsubishi

I had a very disappointing experience with this dealership. From the start, I felt the communication was overly aggressive up to responding initially. I received multiple calls and texts in one day dealership. From the start, I felt the communication was overly aggressive up to responding initially. I received multiple calls and texts in one day, which felt excessive and made me feel like I was about to be bullied into something. I stated clearly that I would not be coming in due to these abundant communications, and their response was unnecessarily defensive and condescending. What concerned me most was being told they had gotten an “exception” from a bank to approve me, even though I never submitted any personal or financial information to them up to this point. I have no idea how they claim to have an approval without my application. Then to say they would call the bank to cancel it as if I had no other options, came off as a manipulative tactic. This experience left me feeling uncomfortable and disrespected. I would not recommend this dealership based on how they handled our interaction. More

Just waited while they checked out my radio - convenient with station for my laptop and technician was very prompt in checking out the radio with station for my laptop and technician was very prompt in checking out the radio More

Hands-down the worst car-buying trip of my life. I drove from Alexandria to Winchester for a “fully inspected” used car. First lie: their 170-point checklist. Next, they demanded my SSN to check lea I drove from Alexandria to Winchester for a “fully inspected” used car. First lie: their 170-point checklist. Next, they demanded my SSN to check leasing, then claimed I needed a cosigner - yet I could buy without one. Red flag #1. They pulled my credit 18 times, then rolled out the car: dash lights blazing like Times Square. Asked why they sell obvious lemons, the sales director blamed “that new AI” for auto-listing trade-ins. Red flag #2. I asked how long repairs would take; he shrugged, “We don’t do mechanical stuff,” and casually admitted they lease used cars after all. Red flag #3; I was done. Leaving, they pushed an even older clunker, ran my credit again without consent, and admitted it was also unserviced. It was now 8 p.m. - an hour past closing - and I hadn’t driven a single inch. This circus torpedoed my view of Mitsubishi’s brand. From a franchised dealership I expected accountability, not junk-lot antics and reckless credit pulls. Buyer beware. More

Service manager & service team were prompt, friendly & professional. Had warranty repairs completed on my vehicle & would highly recommend this team. Thanks, Winchester Mitsubishi Crew! professional. Had warranty repairs completed on my vehicle & would highly recommend this team. Thanks, Winchester Mitsubishi Crew! More

Outstanding! Staff is always courteous and professional! Staff kept me informed as about how things were coming along. Staff is always courteous and professional! Staff kept me informed as about how things were coming along. More

Great service, awesome staff and they kept me updated all the way through the process the way through the process More

Keep it up! Substance over form is key. Here both form and substance are already very good. Make it outstanding! Substance over form is key. Here both form and substance are already very good. Make it outstanding! More

Everyone was very friendly. The work was done in a timely manner and the waiting area was comfortable The work was done in a timely manner and the waiting area was comfortable More

The dealership is very clean and all staff and salesman are very nice and pleasant are very nice and pleasant More

Sarah was great, and so were Kyle and the mechanics. Very thorough, explained things well Very thorough, explained things well More