Ourisman Chevrolet Buick GMC of Alexandria

This dealership is top notch. I was in and out and they gave me a great deal on a brand new GMC Terrain. These are good people who value their customers. I was in and out and they gave me a great deal on a brand new GMC Terrain. These are good people who value their customers. More

Back in March 22 of this year, my 2018 chevy cruz Engine light came on. I took it in and the service dept replaced a NOX sensor under the car’s extended warranty. - Starting mid June, I had 3 failed at light came on. I took it in and the service dept replaced a NOX sensor under the car’s extended warranty. - Starting mid June, I had 3 failed attempts to get my car’s emission tested. I needed it in order to renew my car registration, which expired on June 30 2024. The garage couldn’t get the emission reading. I drove the car over 200 miles. Still failed. - On my way to the 4th emission test attempt, the engine light came on again, this time, the warranty for the car has expired. I took the car back in on June 26, 2024. - July 9 the service manager, Amanda N, informed me that I needed to pay additional of $400 for diagnostic fees. I consented and gave a go ahead. - waited for days, no response, no update. Called the dealership every other day and was told the service manager, Amanda was out. Left msg with other service manager multiple times, no call back. - July 19 ubered to the service department to inquire the repair status and was told Amanda is out sick still and another service manager told me the 2nd nox sensor had gone bad. Estimated repair $1309. Signed and consented to repair. - July 24, got another estimate from Amanda asking for $3400 because the mechanic damaged the exhaust pipe when attempted to replace the sensor. Amanda was sympathetic but couldn’t do anything for me. I refused to pay. Amanda referred me to the service supervisor Larry. Left msg with him - July 25, I called the general manager Bob B and left him msg. He never called back. Left another msg for another service supervisor. No call back. - July 26, Larry finally returned my msg. He indicated that he would contact GM regarding the repair cost of the damaged exhaust pipe. - July 30, Larry called back and informed me GM will pick up the tabs for the exhaust pipe. Got an updated repair estimate - waited for a week, again no repair status. Called and left msg. Amanda called back and informed me the wrong part was ordered. The service needed to reorder the parts again. More waiting - August 8, finally was told the car was ready to pick up - August 9, picked up the vehicle. The car was in the shop since 6/26 and during this time, I had no access to my car. No transparency on repair progress. Went through a series of depression, anxiety and anger. The nox sensir system should have been covered by the warranty. But I had no choice but to pay. The car still needs to get an emission pass. Finally, i was told that the new nox sensors need to go though a drive cycle of 160 or so miles to calibrate. I am a first time FM car owner but this will be my last. The whole repair experience has scared me for life. More

I brought my used vehicle March 3, 2024. After two weeks of driving it my service light came on. I was unable to get an appointment until 4/1/2024. I was not provided a loaner vehicle until After two weeks of driving it my service light came on. I was unable to get an appointment until 4/1/2024. I was not provided a loaner vehicle until they realized they made an error on my claim after two weeks of my vehicle being with them. My vehicle was and is still just sitting on their lot with no work being done on it. Since then my service rep had been fired for mishandling claims. My new service rep, Destiny has not contacted me not once. I do not receive any updates and have not talked to anyone in a month. The only communication I am getting is from GMC only because I had to contact them to get them involved because the service department lacks the capability of communicating with customers and repairing my vehicle. I am paying on a vehicle that I do not have and only drove in for a month. The tags on my loaner are expiring and no one is calling me back or helping when I call. When I ask for the supervisor he is unavailable. In addition every time that I am put on hold the call drops and they do not call back. This is the worst car buying experience ever. DO NOT BUY A CAR FROM THIS LOCATION OR USE THEIR SERVICE DEPARTMENT. July 1st will make THREE MONTHS that they had my car. I am convinced they do not check their vehicles before putting them up for sale and that is why i am in the situation I'm in now. These people do not care if they did you wrong and only care about you spending their money with them. More

Pedro Hernandez provided 100% World Class Customer Service. He was very attentive and acted quickly to the needs of my Silverado. Service. He was very attentive and acted quickly to the needs of my Silverado. More

I had a service contract with rosehthal chevroloet in annandale vA the dealer ship closed so i took it too Alexandria dealership and ask them do they honor contract and i was told yes first service was d annandale vA the dealer ship closed so i took it too Alexandria dealership and ask them do they honor contract and i was told yes first service was done and they didnot charge me on second one they said they made a mistake and will charge me adter the service was performed and when i inquired i was guided to a manager who said you signed a paper when you come in and now you are lying i did not remember as i was in a hurry dropping car and didnot even read it thought it was just to authorize service as i trust Chevrolet dealership not be cheap enough for 150 dollars .But to my surprise this manager who i didnot even asked for said you disturbed me on my day off and was very aggressive, so instead of escalating i told the sales rep take the money and get over with it. The manager again called her to pick up fight with me despite she told him that get over with it .I am surprized why i was treated like this if i can own a Tahoe i can pay for oil change too its a matter of principle not money. And i do commend the sales rep throughout she was very professional and non confrontational.Having said so i would never visit this dealership due to hostile behavior on just $120. More

My service issue was resolved in a timely manner, and they washed my vehicle after the repair. My service tech, Destiny was also pleasant and professional. they washed my vehicle after the repair. My service tech, Destiny was also pleasant and professional. More