Powder Keg Harley-Davidson

Plan on immediately dealing with finance if you want to test ride a bike. Went there weeks ago, and no one called back with my trade in price. Ran both of our credit and STILL did not get to test rid test ride a bike. Went there weeks ago, and no one called back with my trade in price. Ran both of our credit and STILL did not get to test ride. THE WORST! More

Powder keg has been nothing short of a nightmare, 2 weeks they have had my bike and just now have ordered parts, blamed rain, short staffing you name it, I received no phone calls as to an update of what’s g they have had my bike and just now have ordered parts, blamed rain, short staffing you name it, I received no phone calls as to an update of what’s going on with the bike or lack there of. I finally called today and put up a stink was told by service manager that they where getting ready to order parts and bike was at least another week out from being done as they took it off the lift to work on other customers bikes after all these phone calls I asked Ken in service for the Harley corporate number he told me to get it myself and hung up on me now they aren’t answering my calls, corporate was no help nor could I get ahold of the store manager as he was miraculously in meetings every time I called this place is a nightmare and nobody should use them!!!!!! Buy a Harley they said…… never again More

I went in to check out the 2024 CVO Road Glide xx. Harley’s website has the price at about $42,000. Powder Keg was asking over $59,000. Absolutely ridiculous. Harley’s website has the price at about $42,000. Powder Keg was asking over $59,000. Absolutely ridiculous. More

Went there to buy a used bike in cash! After talking to a rep to get the out the door total, the mark up was over $2500 over sticker. I asked why don't you just add that maintenance cost t After talking to a rep to get the out the door total, the mark up was over $2500 over sticker. I asked why don't you just add that maintenance cost to the price? They said it is industry standard. If that is the standard, what else is "industry standard" about Harley or the dealership? This was going to be my first Harley and was not impressed with the service one bit. The manager acted like I never bought new or used any in my 50yrs of being on this planet. If buying a Harley at a dealer is normal in this way, I can see why Harley is going south! High prices, high maintenance cost, treated as a dodo bird, and hidden greed costs! More

I was working a deal on a 2019 Road Glide CVO and requested a bill of sale before I put a deposit down. All my communication was via text or phone since I live over 1100 miles away. I was told this requested a bill of sale before I put a deposit down. All my communication was via text or phone since I live over 1100 miles away. I was told this would be coming via email two days in a row; nothing....so I tried to call, no answer and then I texted asking if they would be sending the BOS. This what was texted back to me....."Unfortunately, a walk-in deal came in this morning and is signing out on that bike right now. I do however have a couple other Pre-Loved Road Glide CVO's on the floor, I'd love to send you some links, if that's okay with you? My response was not so nice to them. They apparently do not hold bike unless they have a deposit......I guess, when you have been dealing with them since Oct 24th on a specific bike and they never provide you a bill of sale to start my own financing, or opportunity to put a deposit down; where I come from they didnt hold up to there side of the agreement and sold the bike underneath me. Still four days later no personal call, or correspondence from the dealership. WATCH OUT.....Powder Keg Harley-Davidson doesn't represent the quality of Harley Davidson Motorcycle dealers that I have had the opportunity over the past 23 years of working with as a HOG Member. More

Had a bad experience with service. Turns out it was a miscommunication between the desk and service department. I complained. The new general manager offered to come get my bike, perf Turns out it was a miscommunication between the desk and service department. I complained. The new general manager offered to come get my bike, perform the service, and return it. At no further cost to me. Now, it's at least an hour and a half ONE WAY to my home. That is above and beyond! The service manager, Jamie Burke, handled my problem personally. You can't top that. I am more than pleased and kinda embarrassed that I complained. Best customer service ever!! More

Very bad experience, I don't recommend, Called and they told me one thing Got there and they wouldn't honor after driving an hour and a half to the dealership told me one thing Got there and they wouldn't honor after driving an hour and a half to the dealership More

I purchased a very nice 2021 triglide ultra was very happy with my deal everyone involved in my dealings with my purchase was great very professional. Hoodi Lexi Sarah Courtney Heather sorry having trou happy with my deal everyone involved in my dealings with my purchase was great very professional. Hoodi Lexi Sarah Courtney Heather sorry having trouble with all the names but ladies in clothing where great helpful men in parts for much of accessories was great service very helpful I couldn't ask for a better place to buy a motorcycle thank you to all at Powderkeg Harleydavidson Ron George Fairfield ohio More

This dealer tried to charge 1299 in delivery fee 1000 in form of processing fee on top of asking 1000 in surcharge for a new bike. Not today Angela. Greed form of processing fee on top of asking 1000 in surcharge for a new bike. Not today Angela. Greed More