Mazda of New Rochelle

Charles! Thank you. You saved my life. This Mazda you sold my wife was amazing. Your patience and dedication is second to none. Please make sure your are here Thank you. You saved my life. This Mazda you sold my wife was amazing. Your patience and dedication is second to none. Please make sure your are here when it’s time to replace my car. More

Great help done all the job in couple of hours . I extremely recommend Charles for you guys. You the best I extremely recommend Charles for you guys. You the best More

This review is based on my post experience as I learned that Mazda of New Rochelle and Mazda financial services brokered a deal for Mazda of New Rochelle to buy and take possession of my previously leased that Mazda of New Rochelle and Mazda financial services brokered a deal for Mazda of New Rochelle to buy and take possession of my previously leased vehicle, factoring in an overpayment of $262.50 that I inadvertently made on my account. My account was already paid in full for the 36 month lease at trade in for a new leased vehicle at said location. The $262.50 overpayment on the old lease account , as previously discussed with Mazda Financial Services, was to be applied in my dashboard on a future payment of a new leased vehicle in my dashboard, and new account. Perhaps Mazda New Rochelle did not know all the details, Mazda New Rochelle sent payment to MFS and my old account was closed, and because of this MFS called me that they can no longer refund or apply my overpayment to my new account because of this, essentially stealing my funds. MFS called a sales manager named Lucky while I was on hold with them, and I was told they are unwilling to work this out. Essentially my overpayment funds were misused in the payoff quote. MFS refused to open my new account and make this right, nor did Mazda New Rochelle offer any assistance here. In fact, I was supposed to be called back with perhaps a solution, and of no surprise never received one. It amazes my how a company would protect a 1% margin at the risk of losing a long term customer. As a last resort, I asked by bank to reverse payment as life calls with expensive groceries etc., and MFS was ok to now open up my account again and state that I now have to repay my overpayment of $262.50. I am completely amazed at these unethical business practices. It even shows in my dashboard I now owe $571.60, and separately received letter today that I owe $1,960.24, and have to send them the certificate of title or lien release. MFS sold the car to Mazda New Rochelle, so why would I have this. The records keeping and financial system is completely unnerving. It seems to me that I may not be the only one with which such practices or something similar may have been a victim of, and the Toyota financing arm that runs Mazda was fined 60 million by a consumer watchdog last November: https://www.nbcnews.com/business/consumer/toyota-motor-credit-fined-60-million-gap-insurance-extra-loan-products-rcna125983 MFS still refuses to close my account and Mazda of New Rochelle still has not called me back to step in. I will continue to fight this. More

The seller Ross Pierre was excellent on his approach to persuade us to buy the vehicle. persuade us to buy the vehicle. More

Great service, Lewis was an awesome dealer to work with. Did his best to get a nice deal for me on my USED Mazda CX5. Took a bit of time to find the right one, but he made it his mission to get me one that Did his best to get a nice deal for me on my USED Mazda CX5. Took a bit of time to find the right one, but he made it his mission to get me one that I'd love. Amazing car, drives like a dream! More

Charles was amazing! Thank you for everything! Professional and courteous. Always helpful around every turn. Thank you for everything! Professional and courteous. Always helpful around every turn. More

Mazda of new Rochelle you guys are the best especially especially in when I come in I was a guy there named Phil the bestDo you have a guy there named Phil is another lady there I forgot her name but the especially in when I come in I was a guy there named Phil the bestDo you have a guy there named Phil is another lady there I forgot her name but the whole Front team right there service service department they deserve nothing but A’s those guys are the best always thank you very much More

Amanda leads an amazing service team and is always eager to help. One of the many things I appreciate about Amanda is how she explains why a repair is needed, as well as the tradeoffs. In the my most recent to help. One of the many things I appreciate about Amanda is how she explains why a repair is needed, as well as the tradeoffs. In the my most recent visit, I bumped into Georgia A, who manages the sales department. What I enjoyed about Georgia was her focus on developing her people, her willingness to strike up a conversation (even though I wasn't there to purchase anything), and the attention to providing a great coffee machine experience for those waiting for service to complete their work. That attention to experience said a lot. Great job, Team Mazda of New Rochelle! More

Greg was a pleasure to work with. Helped me through the transition of vehicle trade in and getting me into a brand new car! He was very knowledgeable, inviting, and receptive which wa Helped me through the transition of vehicle trade in and getting me into a brand new car! He was very knowledgeable, inviting, and receptive which was a first at a car dealership. I never felt pressured into buying and I’m very appreciative of that. Extremely happy with my hybrid CX90! Thank you very much Greg! More