Mercedes-Benz of Washington

The dealership location is convenient for me. I think the service staff are knowledgeable and I especially like the mechanic's summary of required and suggested service. I think the service staff are knowledgeable and I especially like the mechanic's summary of required and suggested service. More

Cliff and his sales team have been great to work with as well as Bob and his team! well as Bob and his team! More

Mallie was an excellent salesperson. !!! Very kind and helpful, not a pushy salesperson. Also, most service people that answer service phone are usually hard to deal with. Female i spok !!! Very kind and helpful, not a pushy salesperson. Also, most service people that answer service phone are usually hard to deal with. Female i spoke to that scheduled my inspection this time was horrible. She didn't want to give me a loaner. she said if I don't bring my car in before 9:00 a.m. they won't give me a loaner or guarantee my car will be done that day!! I've been going there for years and Jim Horney always guarantees me this if I have a problem with service people on phone, which I do half the time!! The woman I spoke to the day I scheduled my service for the end of May, was VERY rude. She told me that she's been there 11 years and it's not possible to do what I wanted to do!! Horrible attitude with me. I ended up leasing a newer car that day due to Mallie's kindness and attitude. You need to FIRE the nasty woman in service dept!!! I think she said she's a mgr., which I find hard to believe with her nasty disposition!! More

From the moment we stepped foot on the Mercedes-Benz of Washington’s lot, there was a difference. That difference was the “wow-factor”, and it made purchasing our first luxury vehicle, a phenomenal experie Washington’s lot, there was a difference. That difference was the “wow-factor”, and it made purchasing our first luxury vehicle, a phenomenal experience! We were especially impressed with Mallie, our salesperson. As our first point of contact, she played an integral role in our decision-making process to move forward with this purchase. Mallie’s professional, knowledgeable, and kind. She consistently went above and beyond; which, in turn, made us feel valued. She’s a gem!! And Allison, the finance manager, really impressed us as well (so knowledgeable and kind!). We were ‘consistently’ treated with kindness and respect throughout this entire process - by each and every employee (salesperson; manager; finance manager; all of reception; the product specialist; etc., etc.). And just when we thought they outdid themselves, we’d have yet another “wow!” moment. Here, you are treated like a valued customer from beginning to end. They just get it. Can’t say enough good things about the folks at this dealership! We now have a vehicle we LOVE, and a dealership we’ll enjoy recommending to all our family and friends! More

Got to work with Creed on purchasing my new car. Easy buying process as always. Easy buying process as always. More

The support staff is very understanding and nice. In this economy my yearly service is starting hurt and some of the prices for little things are outrages. A cabin filter should not cost what you cha In this economy my yearly service is starting hurt and some of the prices for little things are outrages. A cabin filter should not cost what you charge, so I opted not to have it changed. More

Creed was excellent and made this my best car buying experience ever, for my fist Mercedes. 10/10 experience ever, for my fist Mercedes. 10/10 More

Very nice dealership. They always take care of us when we come in no matter what the issue is. They always take care of us when we come in no matter what the issue is. More

Good service. They did what I have told them to do in a timely manner. They did what I have told them to do in a timely manner. More