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Lexus of Serramonte
Colma, CA
652 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our guests get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
At Lexus of Serramonte in Colma/Daly City, we know that our success is best measured by the satisfaction of our customers. That's why we're proud to be an Elite of Lexus dealer, an award given to Lexus dealers who excel at sales, service and overall owner support. Visit Lexus of Serramonte in Colma, just a short drive south for San Francisco, Bay Area Lexus drivers, for a truly world-class luxury vehicle experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:30 AM - 6:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 653 reviews
June 13, 2024
Worst experience ever, People without ethics or principles, I almost got scammed with a car with a fake certification and once I complained at google, they destroy my credit score from 815 to less principles, I almost got scammed with a car with a fake certification and once I complained at google, they destroy my credit score from 815 to less than 700 in a month checking my credit more then 10 times with out my permission,,, you can see the history with photos at google reviews.... They retained my down payment for 2 months (6,500) and just returned to me once I complain at. Better Business Bureau... I can't believe Lexus can hired this kind of people... really shame on them More
by Mario Otsu
Helpful June 12, 2024
Professional and customer friendly. Gives top priority to the customer'needs. Able to go over that extra step for the customers Gives top priority to the customer'needs. Able to go over that extra step for the customers More
by rahulv_cbit
Employees Worked With
Gabriel Pena sanchez
June 09, 2024
I really enjoyed my visit to lexus dealership, customer service at the highest level, friendly staff, I would especially like to mention manager Victor Lu, his professionalism, his sincere desire to help, service at the highest level, friendly staff, I would especially like to mention manager Victor Lu, his professionalism, his sincere desire to help, fast and quality service! I would also like to mention Joseph Kaufman, he is a wonderful person, pleasant in communication, responsive, professional in his work, excellent command of Russian language, was indispensable in solving some difficulties with translation. Thank you very much, Joseph and Victor! More
by Bator
June 08, 2024
Highly recommend Gary，he is very knowledgeable, patient, friendly. Went through all the features of the car. friendly. Went through all the features of the car. More
by Chi
Employees Worked With
June 07, 2024
Bought a 2025 NX model, Victor and the team were fast and efficient. Customer service was second to none. I felt informed through the whole process, which was super smooth and faster than any other previous efficient. Customer service was second to none. I felt informed through the whole process, which was super smooth and faster than any other previous buying experience. I’d gladly given my business again! More
by Georgec
June 06, 2024
Buying process itself was fine. .. I was buying my auto then having it shipped to me in Eugene, OR. They setup everything and had the car shipped out.... it wasn't until I tried to g .. I was buying my auto then having it shipped to me in Eugene, OR. They setup everything and had the car shipped out.... it wasn't until I tried to get my license plates with the title and paperwork after the sell did it become a nightmare. Unable to get anyone on the phone... called my sales guy who usually was easy to get a hold of... wouldn't text me back or answer my calls. Called multiple.times.and left voice mails on the main dealership phone... total ghosting.... I've never dealt with anything like this..Very unprofessional behavior and I would never do business with them again. More
by JZug
Employees Worked With
Fernando
June 06, 2024
Attention to detail and customer orientated people that I helped as soon as I walked through the door! helped as soon as I walked through the door! More
by Donald Pierce
June 05, 2024
The right people at the right time makes the purchase easier and convenient. Thank you easier and convenient. Thank you More
by Kidu0215
May 04, 2024
Eric is an Outstanding sale person. He is very knowledgeable about the card. I did not feel pressured by make a purchase. He took his time with me. I was able to ask him as many questio He is very knowledgeable about the card. I did not feel pressured by make a purchase. He took his time with me. I was able to ask him as many questions as I wanted. I went to Oakland, Concord and Pleasanton Lexus but because of Eric that is where l made my purchase. Eric is a Classic Guy. More
by cooper.terryyspn
Employees Worked With
Eric
