Victor Lu

I really enjoyed my visit to lexus dealership, customer service at the highest level, friendly staff, I would especially like to mention manager Victor Lu, his professionalism, his sincere desire to help, service at the highest level, friendly staff, I would especially like to mention manager Victor Lu, his professionalism, his sincere desire to help, fast and quality service! I would also like to mention Joseph Kaufman, he is a wonderful person, pleasant in communication, responsive, professional in his work, excellent command of Russian language, was indispensable in solving some difficulties with translation. Thank you very much, Joseph and Victor! More

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Bought a 2025 NX model, Victor and the team were fast and efficient. Customer service was second to none. I felt informed through the whole process, which was super smooth and faster than any other previous efficient. Customer service was second to none. I felt informed through the whole process, which was super smooth and faster than any other previous buying experience. I’d gladly given my business again! More

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The right people at the right time makes the purchase easier and convenient. Thank you easier and convenient. Thank you More

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This is our second time to buy a car in Lexus of Serramonte. They have an exemplary customer service, honors loyalty with their customers, and above all, very nice and respectful in dealing with us. Serramonte. They have an exemplary customer service, honors loyalty with their customers, and above all, very nice and respectful in dealing with us. Special shoutout to Victor Liu, who had been an awesome Lexus Representative! Another happy and satisfied customer here! More

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I am satisfied with the results I received at the dealership and they have answered all the questions I had. dealership and they have answered all the questions I had. More

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The sales person was professional and kindly, she solved my concern and I really appreciated that my concern and I really appreciated that More

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Great place to buy a car friendly salesman and service personal will go back again personal will go back again More

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The salesman Victor's service was great! He was very professional, patient, thoughtful and careful with the customer, and I was very happy to get the car I wanted. Thanks again! He was very professional, patient, thoughtful and careful with the customer, and I was very happy to get the car I wanted. Thanks again! More

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Professional, courteous, transparent, and thoughtful are the words I would use to describe my time with Victor, Habib, and Mason. Going to a dealership to buy an expensive vehicle can be stressful and confu the words I would use to describe my time with Victor, Habib, and Mason. Going to a dealership to buy an expensive vehicle can be stressful and confusing, but the team I worked with made my family and I feel comfortable with our decisions. Thank you. More

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Victor has been incredibly helpful and informative throughout our entire experience with Lexus. As this is our first Lexus, we were beyond satisfied with the level of service provided by Victor and th throughout our entire experience with Lexus. As this is our first Lexus, we were beyond satisfied with the level of service provided by Victor and the staff. They consistently demonstrated professionalism, attentiveness, and expertise, ensuring that our experience at the Lexus dealership was nothing short of exceptional. We are very satisfied with the incredible service and support we received, and we look forward to continuing our relationship with Lexus in the future. More

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