Zach Burdette

Grote Mitsubishi responded

Thank you for your kind words! We truly appreciate your trust in our service department. It means a lot to know we've been able to take care of you since you purchased your Explorer. We value your continued business and look forward to helping you with all your vehicle needs for many years to come. Thank you for being part of the Grote family! 🚗😊

Grote Mitsubishi responded

Thank you for your feedback, Greg. We appreciate you choosing us for your vehicle needs since purchasing your car new. We understand that rising service and maintenance costs can be frustrating. While many parts and labor costs have increased over time, we strive to provide quality service, skilled technicians, and value for every visit. We appreciate your business and hope to continue serving you in the future. If you ever have questions about recommended services or pricing, please don't hesitate to reach out to our team.

Grote Mitsubishi responded

Thank you for the positive feedback! We strive to provide exceptional customer service and we are happy to hear that you found us friendly, caring, and prompt. We appreciate your loyalty and look forward to continuously improving to provide you with excellent experiences every time. See you soon!

Grote Mitsubishi responded

Thank you for your kind words! We are delighted to hear that our team provided you with exceptional service from start to finish. We strive to deliver a positive experience to all of our customers and it means a lot to us that you felt well taken care of. Thank you for choosing our business, and we look forward to serving you again in the future with a smile!

Grote Mitsubishi responded

Thank you for your kind words! We are glad to hear that our team provided excellent service and kept you updated throughout the process. We strive to always deliver on time and keep our customers happy. #satisfiedcustomers #excellentcustomerservice

Grote Mitsubishi responded

Thank you so much for your kind words and continued support! We take pride in providing top-notch maintenance services to all of our customers, and we're so glad to hear that you've had a positive experience. See you next time!

Grote Mitsubishi responded

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the oil on your door interior—this is certainly not the level of care we aim to provide. We’re glad you gave us the opportunity to have you return so we could get that cleaned up for you. We truly value your business and your past experiences with our team. While we understand your comparison, please know we are committed to maintaining the same high standards of service and continuously improving. If there’s anything further we can do to restore your confidence in us, we’d really appreciate the chance to make it right.

Grote Mitsubishi responded

We’re very sorry to hear about your experience and the frustration it’s caused. This is not the impression we want to leave with any of our customers. We would truly appreciate the opportunity to better understand what happened and see if there’s a way we can make things right. Please feel free to reach out to us directly so we can discuss your situation in more detail. Your feedback is important to us, and we are always working to improve our service.

Grote Mitsubishi responded

Thank you so much for your kind words! We truly appreciate your continued trust in us. It means a lot to hear that you find our team friendly, helpful, and willing to go the extra mile. We’re glad we can provide service that feels both reliable and affordable. We look forward to seeing you again next time! 🚗😊