Zach Burdette

Grote Mitsubishi responded

Thank you for your kind words! We are delighted to hear that our team provided you with exceptional service from start to finish. We strive to deliver a positive experience to all of our customers and it means a lot to us that you felt well taken care of. Thank you for choosing our business, and we look forward to serving you again in the future with a smile!

Grote Mitsubishi responded

Thank you for your kind words! We are glad to hear that our team provided excellent service and kept you updated throughout the process. We strive to always deliver on time and keep our customers happy. #satisfiedcustomers #excellentcustomerservice

Grote Mitsubishi responded

Thank you so much for your kind words and continued support! We take pride in providing top-notch maintenance services to all of our customers, and we're so glad to hear that you've had a positive experience. See you next time!

Grote Mitsubishi responded

Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the oil on your door interior—this is certainly not the level of care we aim to provide. We’re glad you gave us the opportunity to have you return so we could get that cleaned up for you. We truly value your business and your past experiences with our team. While we understand your comparison, please know we are committed to maintaining the same high standards of service and continuously improving. If there’s anything further we can do to restore your confidence in us, we’d really appreciate the chance to make it right.

Grote Mitsubishi responded

We’re very sorry to hear about your experience and the frustration it’s caused. This is not the impression we want to leave with any of our customers. We would truly appreciate the opportunity to better understand what happened and see if there’s a way we can make things right. Please feel free to reach out to us directly so we can discuss your situation in more detail. Your feedback is important to us, and we are always working to improve our service.

Grote Mitsubishi responded

Thank you so much for your kind words! We truly appreciate your continued trust in us. It means a lot to hear that you find our team friendly, helpful, and willing to go the extra mile. We’re glad we can provide service that feels both reliable and affordable. We look forward to seeing you again next time! 🚗😊

Grote Mitsubishi responded

Thank you for your feedback, we apologize for the inconvenience. Our team is always looking for ways to improve and we will make sure to provide you with a printout of recommendations in the future. We appreciate your continued support and look forward to serving you again!

Grote Mitsubishi responded

Thank you for the kind words, Sam! We’re glad to hear that scheduling your appointment was easy and that our team was able to quickly diagnose the issue with your vehicle. Our technicians take pride in their work, and we’re always happy to help find payment options that make repairs more manageable. We truly appreciate your trust and look forward to helping you again whenever you need us! 🚗😊

Grote Mitsubishi responded

Thank you for your feedback, Jack. We do apologize that your visit took longer than the initial estimate, as we always aim to get our customers back on the road as quickly as possible. We’re glad to hear that the complimentary wash and interior cleaning helped make the wait a little better and that you were pleased with that service. We truly appreciate your patience and your business, and we look forward to taking care of you again in the future! 🚗😊