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Megan Barnes
Megan Barnes at Grote Mitsubishi

Megan Barnes

Service Advisor

Grote Mitsubishi

1630 N Coliseum Blvd
Fort Wayne, IN 46805

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4.8
87 Reviews

As a Service Advisor at Grote Mitsubishi, I am committed to delivering exceptional customer service and ensuring every customer feels informed, valued, and confident in their vehicle’s care. I take pride in clearly explaining recommended services, maintaining transparent communication, and keeping customers updated throughout the repair process. Working closely with our technicians, I help coordinate efficient and accurate service while respecting my customers’ time. My goal is to make every visit to our service department smooth, honest, and stress-free.

Dealership Experience

3 yrs, 4 mos

Industry Experience

3 yrs, 4 mos

Languages Spoken

English English

4.8

87 Reviews

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87 Reviews of Megan Barnes

June 24, 2026

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Employee Rating

Megan made the appointment and Zach was my point person. Zach has been my person of contact since 2019 and he ALWAYS gives exceptional service. The trust is unmatched. I don't feel comfortable going anywher More

by shante1275
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

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June 23, 2026

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They are always polite. And they treat us like we are royalty. I would highly recommend going there. More

by cdaniel2775
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

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May 23, 2026

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Zach and his team are wonderful as always. Like the old saying, Service with a smile! Everyone I encountered on this visit, from Megan booking the appointment, to Mitchell picking me up, to Z More

by dhollisa
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette , Mitchell

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May 30, 2026

Grote Mitsubishi responded

Thank you for your kind words! We are delighted to hear that our team provided you with exceptional service from start to finish. We strive to deliver a positive experience to all of our customers and it means a lot to us that you felt well taken care of. Thank you for choosing our business, and we look forward to serving you again in the future with a smile!

May 21, 2026

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I had routine maintenance done for front brakes and rotors. The oil changed with oil filter and the engine air filter changed also. The tire rotation was done. Thank you to the service department exce More

by vanc96400
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Service Communication
Recommend Dealer
Yes
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May 21, 2026

Grote Mitsubishi responded

Thank you for trusting our service department with your vehicle maintenance! We’re glad to hear you were happy with the work completed on your brakes, rotors, oil change, filters, and tire rotation. We truly appreciate your kind words and look forward to helping keep your vehicle running its best for many miles to come!

May 15, 2026

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Both were very nice and helpful. Kept me informed on my vehicle. Got my car done on time! More

by samanthariegsecker0550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

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May 23, 2026

Grote Mitsubishi responded

Thank you for your kind words! We are glad to hear that our team provided excellent service and kept you updated throughout the process. We strive to always deliver on time and keep our customers happy. #satisfiedcustomers #excellentcustomerservice

May 09, 2026

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Very informative and Megan was very personable. Great communication. The staff are friendly and professional More

by tjgarcia
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

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May 11, 2026

Grote Mitsubishi responded

Thank you so much for the wonderful feedback! We’re thrilled to hear that you found the experience informative and that Megan provided personable service and great communication throughout your visit. Our entire team takes pride in being friendly and professional, and your kind words mean a lot to us. We truly appreciate your business and look forward to seeing you again!

May 08, 2026

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Employee Rating

I was told that I didn't need an appointment, but I made one. I was also told that it would only take 15 minutes. I was there for over an hour and a half. More

by brendastiver
Recommend Dealer
No

Other Employees Tagged: Megan Barnes

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May 11, 2026

Grote Mitsubishi responded

Thank you for your feedback, Brenda. We sincerely apologize for the confusion regarding your appointment and the longer-than-expected wait time. We understand how frustrating it is when the visit takes significantly longer than what was originally communicated. While we always do our best to provide accurate time estimates, unexpected delays can sometimes occur. We appreciate your patience and your understanding, and we will use your comments to help improve our communication moving forward. Thank you for choosing us for your service needs.

May 08, 2026

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Very friendly and helpful Megan was very knowledgeable and professional. The service team was professional as well More

by lauramcclure90
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

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May 11, 2026

Grote Mitsubishi responded

Thank you so much for your kind words, Laura! We’re delighted to hear that Megan was friendly, helpful, knowledgeable, and professional throughout your visit. We’re also glad our service team provided you with a professional experience. We truly appreciate your business and look forward to assisting you again in the future!

April 14, 2026

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Always great working with Grote staff. They always get the job done. Thank you great service. More

by Pduran29
Recommend Dealer
Yes

Other Employees Tagged: Megan Barnes

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Apr 24, 2026

Grote Mitsubishi responded

Thank you for the stellar review! We always strive to provide exceptional service and are thrilled to hear we have met your expectations. We truly appreciate your business and look forward to working with you again in the future.

April 11, 2026

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Employee Rating

Zach and his team in the maintenance department are absolutely amazing!! I drive 2 hrs to have them do all repairs on my vehicle! Highly recommend More

by mlhsassy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Burdette

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Apr 24, 2026

Grote Mitsubishi responded

Thank you so much for your kind words and continued support! We take pride in providing top-notch maintenance services to all of our customers, and we're so glad to hear that you've had a positive experience. See you next time!

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