William Hughes
William Hughes at Glen Toyota

William Hughes | Page 9

Assistant Service Manager

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

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4.6
644 Reviews

Dealership Experience

8 yrs, 9 mos

4.6

644 Reviews

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644 Reviews of William Hughes

October 02, 2023

Dealership Rating
Employee Rating

Very nice and professional. I am from New York but I always go to New Jersey for servicing. I would recommend everyone to go there. More

by Kazirahman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eduardo Castillo

Oct 02, 2023

Kazirahman responded

Very nice

October 01, 2023

Dealership Rating
Employee Rating

They called me to schedule an appointment and were able to fit me in the same day. I was greeted kindly at the desk and the tire rotation was done quickly and efficiently. Very glad More

by TIMOTHYYANKOVSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eduardo Castillo

Oct 14, 2023

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

September 27, 2023

Dealership Rating
Employee Rating

I have used Glen Toyota dealership for all my services ever since I got my new Camry XSE. They have provided excellent service over the last nearly 5 years. I will recommend this dealership for all your w More

by pdprabhakar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 07, 2023

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

September 25, 2023

Dealership Rating
Employee Rating

Very good stuff; they are always responsible and ready to answer on all questions; they are doing service really quick and always give advices on parts that need to replace More

by brinskaoksana94
Service Price Transparency
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Recommend Dealer
Yes
Oct 09, 2023

Glen Toyota responded

Glen Toyota appreciates your feedback and business! Thanks Rob D GM

September 21, 2023

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Employee Rating

Went in for an issue with radio. Was told they would call me Witt a price . Gave them all day to call me and nothing. Called the next day, left a message for the guy that helped me. More

by Former customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bruce Rosales, Freddy Padilla , Kelsey Cimillo

Sep 21, 2023

Glen Toyota responded

Glen Toyota appreciates your feedback and business. However my team did text you the radio quote since you were in a rush when you were here and did make multiple attempts to reach you via phone and text. Additionally we did not charge you a diagnostic fee after pulling out your radio from the dash to perform and extensive check. Also to tag all of our Advisors with negativity and bash us is blatantly cruel and out of control since they were not the ones to help you and one is not even here she is on maternity leave. We wish you well and karma. Thanks Rob D GM

Sep 22, 2023

Former customer responded

No call no text Rob. Been coming there since 2019. I would have been happy to pay the fee and have the radio purchased and installed if I got the courtesy of a call , Email, text anything.

Sep 22, 2023

Former customer responded

I’ll delete the review Rob . I was pissed man. There was no call or text. I apologize for the shit review. Deleting now .

September 20, 2023

Dealership Rating
Employee Rating

Bill was very professional, he knew and understood the issue we were having with our Highlander and took care of it for us without any issues. More

by MOMO28
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Oct 07, 2023

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

September 09, 2023

Dealership Rating
Employee Rating

Pretty quick evaluation Gave 10% senior discount Car wash really didn’t clean front windows - front windows remained dirty. More

by maureenstrwmn
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Sep 27, 2023

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

September 04, 2023

Dealership Rating
Employee Rating

Very good service. Tech are very good. My service was done efficiently and promptly. I have been servicing cars at Glen for many years. More

by STANKE1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales

Oct 07, 2023

Glen Toyota responded

Thank you so much for the awesome feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

September 02, 2023

Dealership Rating
Employee Rating

They typically have availability and deal with whatever issue you have promptly. Everyone there is kind and courteous! More

by melissaweisbach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, Freddy Padilla

Oct 07, 2023

Glen Toyota responded

Thank you so much for the awesome feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

August 25, 2023

Dealership Rating
Employee Rating

The issue with water collecting in my rear driver side door was quickly resolved. The work being done free of charge was a very pleasant surprise. I'll definitely be back in the future. Thank you. More

by jslivinsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2023

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

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