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William Hughes
William Hughes at Glen Toyota

William Hughes | Page 4

Assistant Service Manager

Glen Toyota

23-07 Maple Ave
Fair Lawn, NJ 07410

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4.6
644 Reviews

Dealership Experience

8 yrs, 9 mos

4.6

644 Reviews

Write a Review

644 Reviews of William Hughes

April 16, 2024

Dealership Rating
Employee Rating

Excellent work very courteous got the job done not a long wait great service nice facilities More

by BENIMOFF
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, Freddy Padilla, Eduardo Castillo, Nicholas Marin , Kelsey Cimillo

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May 08, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

April 16, 2024

Dealership Rating
Employee Rating

Overall, decent service. Only gripe is that greasy fingerprints were left all over my vehicle's hood by the service technicians. More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 23, 2024

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future for all your Service and vehicle needs! Rob D GM

April 14, 2024

Dealership Rating
Employee Rating

Had a very pleasant experience one again. Have been using this dealership for many years. Very efficient and trustworthy. Bill is excellent. More

by STANKE1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 08, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

April 12, 2024

Dealership Rating
Employee Rating

FOr review to advise. all service was good and on time delivery and. etc. thank you, More

by ljasiu11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, Freddy Padilla, Eduardo Castillo, Nicholas Marin , Kelsey Cimillo

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May 08, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

April 09, 2024

Dealership Rating
Employee Rating

staff not interested in offering new services. I need new services but will look elswhere More

by avisadenj
Recommend Dealer
No

Other Employees Tagged: Bruce Rosales, Freddy Padilla, Eduardo Castillo, Nicholas Marin , Kelsey Cimillo

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Apr 10, 2024

Glen Toyota responded

Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com or me so we can rectify the situation and discuss the issue you have. I am sure that there is no way that all 6 of the checked off employees were involved this transaction or whatever you are impacted by. In some cases they may not have even been in the date you are talking about. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

Apr 10, 2024

Glen Toyota responded

Thanks for your feedback. I'm not sure if I can pull your information based on the username here. Please contact Jay Forkins jforkins@glentoyota.com or me so we can rectify the situation and discuss the issue you have. I am sure that there is no way that all 6 of the checked off employees were involved this transaction or whatever you are impacted by. In some cases they may not have even been in the date you are talking about. I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

April 07, 2024

Dealership Rating
Employee Rating

She has a good customer experience. She was very calm and patient with me. I gave her 5 stars because of how she treated me so good More

by adewolefadekemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, Freddy Padilla, Eduardo Castillo, Nicholas Marin , Kelsey Cimillo

Report | Print
May 08, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

April 07, 2024

Dealership Rating
Employee Rating

My service was done in a reasonable amount of time and the waiting area is quite comfortable with amply spaced seating. More

by billbeucler45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 08, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

March 30, 2024

Dealership Rating
Employee Rating

Great job and perfect attention to the customer. I really appreciate the service. Definitely recommend More

by tiffmatt0714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bruce Rosales, Freddy Padilla, Eduardo Castillo, Nicholas Marin , Kelsey Cimillo

Report | Print
Apr 10, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

March 29, 2024

Dealership Rating
Employee Rating

Clean, thorough, pleasant, efficient service. I would be happy to go back for my next service appointment. More

by tross62
Recommend Dealer
Yes
Report | Print
May 08, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

March 29, 2024

Dealership Rating
Employee Rating

Great experience excellent service friendly staff I always go to glen toyota to service my car More

by Jay2650.jr
Recommend Dealer
Yes

Other Employees Tagged: William Hughes

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May 08, 2024

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Rob D GM

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