Will Pauls
Will Pauls at Cityside Subaru
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Will Pauls

Service Advisor

Cityside Subaru

790 Pleasant St
Belmont, MA 02478

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5.0
27 Reviews
5.0

27 Reviews

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27 Reviews of Will Pauls

October 22, 2024

Dealership Rating
Employee Rating

Everyone was friendly and extremely knowledgeable - receptionists, service, financial, valets, sales, managers! I'm recommending CitySide to my friends who are interested in buying a car. My salesman, More

by elmhu1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Flavio Fonseca, Tom DAlessandro , Dan Rosengarten, Marco DeLeon

Nov 02, 2024

Cityside Subaru responded

Hi, thank you for your kind words and this wonderful review! Our team is available should you require any extra help.

October 22, 2024

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Employee Rating

The new store is very nice and roomy. All staff members are very welcoming and friendly, as always. More

by eyoungre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 02, 2024

Cityside Subaru responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

October 22, 2024

Dealership Rating
Employee Rating

All people - phone, parts, sales, managers, financial - were exceptional! Buying a car at CitySide was an easy, fun and relaxed experience. I'm recommending CitySide to my friends! More

by elmhu1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Flavio Fonseca, Tom DAlessandro , Dan Rosengarten, Marco is a good listener, very knowledgeable,

Nov 02, 2024

Cityside Subaru responded

Hi, we appreciate your positive review about your experience with us! Thanks for the recommendation and have an amazing day!

September 25, 2024

Dealership Rating
Employee Rating

Cityside Subaru is a great business. Lots of experienced and friendly staff. Will continue use them for terrific service. More

by BS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 02, 2024

Cityside Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 15, 2024

Dealership Rating
Employee Rating

Mark was just the person I needed after my previous car was totaled. He’s calm, methodical, and does NOT oversell. In fact, he makes sure you come to your own conclusion about the best way forward. The who More

by Jfrangos
Recommend Dealer
Yes

Other Employees Tagged: Mark Lidano

Jul 17, 2024

Cityside Subaru responded

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope to be of service to you again! Take care!

April 15, 2024

Dealership Rating
Employee Rating

It was an amazing overall experience working with Mark. His product knowledge and patience in finding our 2024 Crosstrek lease. As a return customer i have had nothing but a wonderful experience and thoug More

by Lucas C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Lidano, Tom DAlessandro

Apr 18, 2024

Cityside Subaru responded

Hello Lucas, we're happy you found our staff to be so supportive during your experience here at Cityside Subaru. We hope you continue to choose us for all your automotive needs! Take care!

December 29, 2023

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Employee Rating

Seemless purchasing process. I got exactly the car I was looking for. Eric was great to work with. Would definitely buy from him again. More

by VBOLLETTINO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Burd

Jan 01, 2024

Cityside Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

May 06, 2023

Dealership Rating
Employee Rating

Will Pauls has been great to work with. When my old Subaru Outback had maintenance issues, he was candid about what was happening with my car. He even conference-called me with the service More

by PSCANTRELL6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom DAlessandro, Joe Cliggott , Adam (service department mechanic foreman)

December 28, 2022

Dealership Rating
Employee Rating

Great service, I’ve been coming here for over 15 years and the service has always been outstanding. I’ve bought my last two Subaru Ascents at Cityside and their sales process is simple and they will offe More

by mmcl2022
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Lidano, Tom DAlessandro, Karen Vieira , Joe Cisek

Dec 30, 2022

Cityside Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

May 05, 2022

Dealership Rating
Employee Rating

Mark is excellent. He goes the extra mile!! Our fourth car from here. He is very knowledgeable. He is patient. Makes for a very pleasant car buying experience. More

by Maddy4648
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 06, 2022

Cityside Subaru responded

We greatly appreciate the repeat business and are glad that you met Mark. He is a professional and an excellent representative of CitySide Subaru.

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