Wil Turner

This is now the third vehicle that I have purchased from Mercedes-Benz of Midlothian. Every time the purchasing experience has been excellent. The outstanding customer service I receive is why I continue to Mercedes-Benz of Midlothian. Every time the purchasing experience has been excellent. The outstanding customer service I receive is why I continue to go back, and will continue to give them my business in the future. A special thank you to Dylan and Will from sales and Jon from finance. If you're in the market for a vehicle and are looking for a team that will treat you like family you can't find a better dealership in the greater Richmond area! More

by Plrod2 Verified Customer Verified Customer

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Very Good Customer Service. Excellent Support Staff. Kept us informed. Ron Harris and Jennifer Devlin were very good to work with. Excellent Support Staff. Kept us informed. Ron Harris and Jennifer Devlin were very good to work with. More

by FREDHUBB Verified Customer Verified Customer

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Great sales team. These guys always give me the price and terms I need, in addition to quality salesmanship and quality. These guys always give me the price and terms I need, in addition to quality salesmanship and quality. More

by MICHAEL@CAPVET.COM Verified Customer Verified Customer

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the best the best the best. will return again. Will tell others as well. thanks. will return again. Will tell others as well. thanks. More

by RCBOOK Verified Customer Verified Customer

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The service department specifically Ragina Fitz went out of their way to fit me into their busy schedule when I had an issue with a large nail in my tire. I was heading out of town the next day and they wer of their way to fit me into their busy schedule when I had an issue with a large nail in my tire. I was heading out of town the next day and they were able to take care of it on the spot. Ragina was an excellent advisor and took great care of me while at the dealership. Definitely a higher level of service than other dealerships I have been to in the past. Highly recommend! More

by LEEANN.CAFRITZ Verified Customer Verified Customer

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Had an engine failure while on the road from Florida. Alan at Midlothian took care of my vehicle in a timely and professional manner. The head of the service department went above and beyond the call of Alan at Midlothian took care of my vehicle in a timely and professional manner. The head of the service department went above and beyond the call of duty to get us back on the road. If I lived close to the Richmond area Midlothian would be the place I would choose to get my service done. More

by SROCHE74 Verified Customer Verified Customer

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Professional staff was efficient and helpful. The service team was informative and made sure I was comfortable while waiting in the convenient customer lounge. The service team was informative and made sure I was comfortable while waiting in the convenient customer lounge. More

by rereynolds1123 Verified Customer Verified Customer

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I was made to wait 4 1/2 hours at the dealership for a service B, without explanation. When I asked what took so long, the associate told me that the dealership was processing new inventory, which seemin service B, without explanation. When I asked what took so long, the associate told me that the dealership was processing new inventory, which seemingly took precedent over my service, and my car wasn’t serviced until hours later. I had a service appointment for 9am and should have been served then. More

by OOLUGBEMI7 Verified Customer Verified Customer

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Courtesy, efficiency and always friendliness — those are the top three words I would use to describe my experience. Alan was attentive and timely during my service appointment. the top three words I would use to describe my experience. Alan was attentive and timely during my service appointment. More

by Angela Verified Customer Verified Customer

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I wanted to trade in my GLA for a GLC and contacted the team through email at first and after a slow start, I received great service from Will and GM Ryan! They really listened to me and what I was experi team through email at first and after a slow start, I received great service from Will and GM Ryan! They really listened to me and what I was experiencing and what i needed and found a way to help me get the perfect vehicle for the right price! I really appreciate how they took the time to help me get a beautiful vehicle!!! Will called me on his day off from the golf course to make sure this deal got done and GM Ryan took such great care of me and my husband when we got to the dealership. I can't forget John B, from the finance team who after he helped us with our paperwork, took the time to help us set up our apple car play, all our radio and electronic settings and went over a lot of my options and how they work. This team was wonderful and so kind and I appreciate all they did for us. They service didn't stop there, they are following up on a couple things with me to ensure I have the best experience ever and love my SUV. Thanks so much Will, Ryan, and John for everything! More

by pfoxy04 Verified Customer Verified Customer

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