Wil Jones | Page 138

North Penn Mazda responded

On behalf us all of us at North Penn Mazda, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with our service team! We will be sharing your feedback amongst our team.

North Penn Mazda responded

Donna, Thank you for taking the time to share your experience with us. Catie spoke with you about the diagnostic at the counter when you came in and you authorized the technician to perform the work. I can understand your frustration with the price of the diagnostic on the CX5, however the technician had to follow a diagnostic procedure as per Mazda to determine the problem. The technician found that there was no communication with the PCM (Powertrain Control Module) when he brought the vehicle into the shop. There are numerous reasons as to why this could be such as a wiring issue, a module failure itself, damage caused by a rodent or in your case a fuse. The technician checked power to the module as well as the ground to the module. He also inspected the wiring to the module to ensure there was no damage. After he determined that the fuse had blown and he replaced the fuse, he needed to verify there were no possible shorts in the power circuits that caused the fuse to blow. I know that it seems like an easy fix, but had he not done all of the proper inspections and diagnostics he wouldn't have found that the fuse was blown and there may have been an underlying issue that wasn't found causing the concern to occur again once you left. Again, the technician took the time to ensure that your vehicle was fixed correctly and safe for you to drive. If you would like to discuss this any further please contact me at 267-956-1160. Amanda Young-Service Manager

North Penn Mazda responded

Thank you Jim for taking the time to share your experience with us. We look forward to seeing you at your next visit!

North Penn Mazda responded

Thank you so much for sharing your experience with North Penn Mazda and Wil Jones. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!

North Penn Mazda responded

Thank you for sharing your experience with us! We appreciate the feedback and are glad to know that we have done our job with redirecting customers to our temporary location. We look forward to seeing you at your next visit.

North Penn Mazda responded

On behalf us all of us at North Penn Mazda, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with the service team. We will be sharing your feedback amongst our team.

North Penn Mazda responded

Thank you Allison for sharing this feedback with us. Our goal is 100% customer satisfaction and it seems as over the years we have achieved that goal with you!

North Penn Mazda responded

Thank you Maureen for taking the time to share your experience with us. We appreciate the feedback and look forward to seeing you at your next visit!

North Penn Mazda responded

Thank you so much for sharing your experience with North Penn Mazda and Wil Jones. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!