Wil Jones
Wil Jones at North Penn Mazda

Wil Jones | Page 145

Mazda Service Advisor

North Penn Mazda

181 Bethlehem Pike
Colmar, PA 18915

Contact Me
4.9
1,446 Reviews

Dealership Experience

11 yrs

Industry Experience

32 yrs, 8 mos

4.9

1,446 Reviews

Write a Review

1446 Reviews of Wil Jones

September 06, 2019

Dealership Rating
Employee Rating

Acceptable I feel that the experience at north penn Volkswagen was superior to the experience so far at north penn Mazda. Sorry that I could not give a better re More

by M.SPENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 06, 2019

North Penn Mazda responded

Thank you for the candid feedback on your experience with our service department. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I have already setup a meeting with the involved parties to review your experience with them, and see how we can prevent this happening in the future. We look forward to seeing you at your next visit and feel free to contact me with any further questions or concerns.

September 02, 2019

Dealership Rating

Oil change, tire rotation Technician kept me informed. Good service, kind staff. Good quality work performed. Got everything done that we went in for. Appreciate kind and profe More

by Kevinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Amanda Miller, Caitlin Landis

Sep 03, 2019

North Penn Mazda responded

Thank you for the kind words! We strive for 100% customer satisfaction and it appears as though we achieved that with you. We look forward to seeing you at your next service visit!

August 31, 2019

Dealership Rating
Employee Rating

Rear Brake Job I had my rear brakes and rotors replaced, They did a good job but they missed a minor Adjustment for the parking brake and the Parking brake is par More

by moknows007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Caitlin Landis

Sep 03, 2019

North Penn Mazda responded

We apologize for the inconvenience of having to come back to have the backing plate corrected. While we try everything to make each visit perfect, we have those times when things go wrong, Thank you for taking the time to share your experience with us and we hope to continue the relationship in the coming years! If you would like to discuss the concern further, please contact me at 267-956-1160 Amanda Young Service Manager.

August 28, 2019

Dealership Rating
Employee Rating

Amazing Staff! Staff were friendly, courteous, and made an extra effort to address customer needs. I came in with a relatively minor and nuanced concern about a rec More

by CLINN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 03, 2019

North Penn Mazda responded

We are here to answer any of your questions no matter what they are! We appreciate the feedback and look forward to seeing you at your next service visit.

August 26, 2019

Dealership Rating
Employee Rating

Fast and courteous Had my CX 5 in for recall issue and the staff at NP was very efficient and courteous. I waited for the car and within 35 minutes it was completed as More

by GKARSLANIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Fontaine, Tim Sheehan

Sep 03, 2019

North Penn Mazda responded

Awesome news! We appreciate you taking the time to share your experience and look forward to seeing you at your next visit!

August 14, 2019

Dealership Rating
Employee Rating

Always great Always a pleasure to work with North Penn Mazda Always treated like family. Quick efficient and friendly! Service is always on time And they was More

by MA.RIOTTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Oestreich, Amanda Miller, Caitlin Landis , Mike Fontaine, Kyle Neith

Aug 15, 2019

North Penn Mazda responded

You guys are the best! Thanks for being loyal North Penn Mazda customers. - Kyle & Amanda

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