Wil Jones

North Penn Mazda responded

Thank you for the great review, Jake! We're happy to hear our team was helpful, knowledgeable, and able to take care of your needs efficiently. We appreciate your trust in North Penn Mazda and look forward to assisting you again at your next visit. Safe travels!

North Penn Mazda responded

Hello alanasuko, Thank you for taking the time to share your feedback. Our service department recommends following Schedule 2 Maintenance for several reasons. According to the scheduled maintenance guidelines in the owner's manual for your 2020 CX-5, Schedule 2 is recommended if you regularly drive in areas where salt or other corrosive materials are used, drive for extended periods in very cold or extremely hot temperatures, or frequently make repeated short-distance trips. In Pennsylvania, vehicles are commonly exposed to road salt during the winter, as well as significant seasonal temperature extremes. These conditions can affect engine oil performance and contribute to increased wear over time, which is why we recommend the more frequent maintenance schedule. By default, we set the maintenance reminder for 5,000 miles based on these recommendations. However, this is simply our recommendation, not a requirement. We are always happy to adjust the maintenance reminder to 7,500 miles or another interval that aligns with your preferences and driving habits. Our goal is never to mislead our customers, but rather to provide recommendations that help maximize the long-term performance and reliability of their vehicles. We appreciate your feedback and the opportunity to clarify our maintenance recommendations. If you would like to discuss this further, please don't hesitate to reach out to me directly. Amanda Miller North Penn Mazda Service Manager amanda@northpennmazda.com 267-956-1160

North Penn Mazda responded

Thank you for the wonderful review! We're thrilled to hear that our entire team—from our Service Manager and advisors to our loaner staff and technicians—provided you with a professional and courteous experience. We truly appreciate your kind words and your trust in North Penn Mazda. We look forward to taking care of you and your vehicle again at your next visit!

North Penn Mazda responded

Thank you for your fantastic review! It means so much to hear that you wouldn't trust anyone else with your vehicle. We're grateful for your loyalty and are thrilled that our team has made such a positive impression. We truly appreciate your support and look forward to seeing you again at North Penn Mazda!

North Penn Mazda responded

Thank you for taking the time to share your feedback! We're glad to hear everything went well and that the work was completed perfectly. We also want to assure you that, as requested, we will not use your review publicly and will keep it for internal purposes only. We truly appreciate you choosing North Penn Mazda and look forward to serving you again in the future!

North Penn Mazda responded

Thank you for your wonderful review, Jill! We're so glad to hear our team kept you informed throughout the process and made your repairs with as little inconvenience as possible. Providing clear communication and a smooth service experience is always our goal. We truly appreciate your trust in North Penn Mazda and look forward to serving you again in the future!

North Penn Mazda responded

Thank you so much for your wonderful review, Kate! We're thrilled to hear you love your Mazda and that our team continues to provide the exceptional service you deserve. Delivering a friendly, helpful, and stress-free experience is always our goal, and we're grateful for your trust and loyalty. We truly appreciate your support and look forward to seeing you again at North Penn Mazda for your next visit!

North Penn Mazda responded

Thank you for taking the time to share your experience! We're so glad to hear everything went smoothly, from scheduling your appointment to checkout. Our team works hard to make every service visit as convenient and efficient as possible, and it's wonderful to know we delivered. We truly appreciate your trust in North Penn Mazda and look forward to seeing you again for your next visit!

North Penn Mazda responded

Thank you for your wonderful feedback! We're delighted to hear that you appreciated our communication and enjoyed the video walk-around experience. Our team takes great pride in providing professional, helpful service, and it's rewarding to know that our efforts made a positive impression. We truly appreciate your support and look forward to assisting you again in the future.

North Penn Mazda responded

Thank you so much for your kind words and for taking the time to share your experience. We are truly honored that you choose to travel such a distance to visit us. Providing a warm, welcoming environment and personalized care is at the heart of everything we do, so your feedback means a great deal to our entire team. We sincerely appreciate your trust and loyalty, and we look forward to continuing to serve you for many years to come.