Wayne Booth

Isaiah was very helpful Very nice communication and fallow with us Very happy with our car purchase thanks fallow with us Very happy with our car purchase thanks More

by SAMARKARKENNY Verified Customer Verified Customer

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The staff was very helpful and the experience was smooth! Wayne has been wonderful to work with as always. Would buy again from this dealership. Wayne has been wonderful to work with as always. Would buy again from this dealership. More

by SKNIAZ Verified Customer Verified Customer

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I don't know if my first review was completed, as I had to reset my password. I'm sorry if this is duplicative. Ragina was stellar in her focus toward me as a customer - respectful, prompt, and clear in e to reset my password. I'm sorry if this is duplicative. Ragina was stellar in her focus toward me as a customer - respectful, prompt, and clear in explaining the first service for my new Mercedes-Benz SUV. Additionally, I requested a loaner car, which she handled expertly - ensuring adequate gasoline for me to run a few errands during the service. I cannot say the same for your sales staff. The "man" who sold me the Mercedes-Benz SUV was chauvinistic and condescending. I included this in my review when I originally purchased the SUV. First, after I made the purchase - on which I'm confident he made a tidy commission - however, he never called me - not once. Second, I traded in a Volvo XC60, which had a dent on the front hood. He "assumed" it was my error in not knowing how to work my own garage door opener. How stupid and inappropriate. The "dent" was caused by a careless male driver who backed his truck into my Volvo and, unbeknownst to me, created the damage because he did not know how to drive a large vehicle. Additionally, he was decent enough to leave his name and number when he made the dent. My point is that when I trade in my current M-B SUV, I will be asking for a different salesperson. If I could rate this salesperson "zero," I would. When my vehicle needs servicing, I will ALWAYS ask for Ragina, who understands the meaning and value of customer service and focus. If I could rate her "ten," I would. Kind regards, Lisa Snyder, Chesterfield, Virginia More

by lisa-anne.snyder Verified Customer Verified Customer

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Super service and an excellent advisor He really helped me out. Very good service above the norm. me out. Very good service above the norm. More

by WRAASER Verified Customer Verified Customer

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WAYNE MADE MY DECISON EASY, HE EXPLAINED ALL THE OPTIONS OF THE VEHICLE IN FULL DETAILS. HE WAS A PLEASURE TO WORK WITH AND MADE ME COMFORTABLE IN MAKE MY PURCHASE. OF THE VEHICLE IN FULL DETAILS. HE WAS A PLEASURE TO WORK WITH AND MADE ME COMFORTABLE IN MAKE MY PURCHASE. More

by ANNETTE.WINSTON Verified Customer Verified Customer

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Dealership (sales and service only experiences) is great. Nice folks, no pressure, plenty of information and options. Sales process went very smoothly earlier this year on my new 2023 E350 and service was Nice folks, no pressure, plenty of information and options. Sales process went very smoothly earlier this year on my new 2023 E350 and service was great on my 2019 GLC 300. Couldn't be happier. More

by John Verified Customer Verified Customer

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We just took a ride to look at the New Mercedes E class and left with an amazing E350. There was no pressure, sales, finance were all easy to work with and we got a fair price. Staff is friendly and very and left with an amazing E350. There was no pressure, sales, finance were all easy to work with and we got a fair price. Staff is friendly and very knowledgable about their cars. I'd highly recommend them. More

by gabate2521 Verified Customer Verified Customer

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This dealer needs a tech person that will have the patience and take the time to show owners how to use everything on the car.. Saying "Hey Mercedes" doesn't cut it. Hey Mercedes always says "I can, patience and take the time to show owners how to use everything on the car.. Saying "Hey Mercedes" doesn't cut it. Hey Mercedes always says "I can,t help you with that". More

by ALSYDNOR Verified Customer Verified Customer

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