Vincent Collaro | Page 5

Car buying They help you find the car you are looking for the price you are able to afford... Friendly, Helpful, and Great people to do business with!! They help you find the car you are looking for the price you are able to afford... Friendly, Helpful, and Great people to do business with!! More

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Awesome service here. I’ve gone here for my past two cars and I have always gotten treated like royalty. Mark, Todd, Vince, everyone is absolutely amazing. service here. I’ve gone here for my past two cars and I have always gotten treated like royalty. Mark, Todd, Vince, everyone is absolutely amazing. More

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The Best as always! This is are 4th car purchased from this dealership. Went in, saw Mike Stramaglia as always and it was a breeze. Mike and Mark Catuara got us in and ou This is are 4th car purchased from this dealership. Went in, saw Mike Stramaglia as always and it was a breeze. Mike and Mark Catuara got us in and out from start to finish in less than an hour. Another reason we keep going back to this dealership is Vince Collaro the service manager he is by far the best in the business. Thanks again Phillips Chevy of Lansing More

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Excellent service always My family and I have been going to Phillips for years and have never had a bad experience. Alwayd look forward to going there. Nothing but great peopl My family and I have been going to Phillips for years and have never had a bad experience. Alwayd look forward to going there. Nothing but great people there. More

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Great experience! Philips Chevrolet in Lansing was a great place to buy my new car! From my first phone call to Bringing the car home, the staff was welcoming and helpf Philips Chevrolet in Lansing was a great place to buy my new car! From my first phone call to Bringing the car home, the staff was welcoming and helpful. More

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The Dream Team This is the second purchase in 30 day's, why? Customer Service! Under the direction of Justin and Howard, Donna Lee and her desk partner Nestor made s This is the second purchase in 30 day's, why? Customer Service! Under the direction of Justin and Howard, Donna Lee and her desk partner Nestor made sure that my trade in was assessed at fair market value. From there, they delivered a beautiful truck to me with a deal I couldn't refuse. Customer service has many components, it's not just a smile and handshake. They went the extra mile by listening to my needs and we're consistently kind, curtious and sincere in understanding my needs. The service manager, Vince also was a true professional taking care of me going above and beyond. The car business gets a bad rap sometimes because of negative experiences. Let me assure you, it doesn't cost...it pays to buy from Phillips Chevrolet in Lansing. More

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Not a Good Experience First off, they offered less than bottom dollar for my trade-in which was only 5 years old with low mileage. After an hour or more going back and for First off, they offered less than bottom dollar for my trade-in which was only 5 years old with low mileage. After an hour or more going back and forth, I was able to get them to give me more and make a suitable deal. They evaluated my trade-in as a "Base Model" and implied that the condition was less than favorable. Then when they advertised it for sale, they said it was a "Peach of a Luxury Vehicle" that had been "VERY WELL TAKEN-CARE OF." Then, when I took delivery of the vehicle I was purchasing, the oil life was at 20%. They said they would change the oil and took it to the service area while I completed the paperwork. After more than an hour in the service area, the vehicle was delivered to me with the oil life monitor reset to 100% but the oil was totally black and dirty on the dipstick (I've been changing oil for 30 years-- I know what a fresh oil change looks like-- and this was not a fresh oil change by any stretch of the imagination!). My salesman, T.J., agreed with me that it looked old and smelled burnt and we called their attention to it, but they still insisted it had been changed, but would take it in and do it again to give me peace of mind. This time the oil was clean like it was supposed to be (the service manager insisted that it was clean because it had been changed twice and I got a "flush"-- but it's funny that when I had a subsequent change done at the dealership when it was due again, the oil was as clean with ONE change as it was with the supposed "two changes" when I purchased it). They rectified the oil change situation by giving me added services for the Certified Service provided with the vehicle purchase. I was also told the purchased vehicle would be supplied with a second key, but when I was ready to take possession, I was told they couldn't do it and that the cost of a second key was around $400-- I insisted that if the second key wasn't going to be supplied, the deal was off; they then gave me a second key. I literally spent over 8 hours at the dealership-- the longest I have ever spent at a dealership making a purchase. So, given the deal with the oil change, being promised a second key and then withdrawing the promise until I threatened to cancel the deal, the less-than bottom dollar initially offered for my trade-in (and mediocre price finally received), I do not believe I will be returning to Phillips Chevrolet for future purchases. More

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THIS IS THE SPOT! I went in to Phillips Chevy on Torrence not knowing what i could get. My car just died out on me and i needed a new car asap to get to and from work. I went in to Phillips Chevy on Torrence not knowing what i could get. My car just died out on me and i needed a new car asap to get to and from work. Josh Justin Mark and Vince helped me get a great car, within my price budget. Not only is it a nice car, Its great on gas! I appreciate everything these gentlemen have done for me. If you are looking for any type of car, this is the spot to go to. Do not waste your time at ANY other dealership More

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Excellent buying experience We had an excellent buying experience at Phillips Chevy in Lansing. Our salesman Philip Derkacy was extremely helpful, knowledgeable, and a pleasure t We had an excellent buying experience at Phillips Chevy in Lansing. Our salesman Philip Derkacy was extremely helpful, knowledgeable, and a pleasure to work with. Can't say enough about how well we were treated by other employees we came in contact with there too: Bill Goldrich, Mark Hawkins, Nate in Service, to name a few. And a big thank you to Mike Maheras, it was great getting to know you. I highly recommend this dealership! Deb Nita More

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Exceeded expectations have dealt with Phillips since they came to Lansing. From the 3 vehicles I have bought in 5 years, to handling damage repairs thru my insurance, Phill have dealt with Phillips since they came to Lansing. From the 3 vehicles I have bought in 5 years, to handling damage repairs thru my insurance, Phillips' service and value beats any shop. Price and responsiveness outstanding. More

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