Vince Hancock | Page 8

Outstanding auto service Very efficient, no hassle, professional, and honest service. Taylor is very competitive employee and friendly. Since I bought my MDX, this has been th Very efficient, no hassle, professional, and honest service. Taylor is very competitive employee and friendly. Since I bought my MDX, this has been the only place I trust to maintain my vehicle runnig. Matthew Brunson is also an exceptional service advisor. More

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Transmission Vince took great care of me in a very difficult situation. Was helpful with what to do and where to go next with Honda customer service. Did everythin Vince took great care of me in a very difficult situation. Was helpful with what to do and where to go next with Honda customer service. Did everything I asked of him and provided a great loaner while they replaced my transmission. More

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Always great service Always have great service. Every time I bring my car in they get it done much faster than their initial time estimate that it will take. And everyon Always have great service. Every time I bring my car in they get it done much faster than their initial time estimate that it will take. And everyone is always so accommodating and nice Thanks More

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Awesome! My experience at Peoria Acura has always been office. I love the service department and Jorge makes the process of buying a car easy and stress free. My experience at Peoria Acura has always been office. I love the service department and Jorge makes the process of buying a car easy and stress free. As a single woman, I never enjoy car shopping and I purchased my last two vehicles through Jorge. He is the best!!! More

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Excellent Customer Experince in New Vehicle Purchase This was our first purchase of an Acura and with Acura of Peoria. Our sales associate was Rey Jacinto and he did an outstanding job of getting us the This was our first purchase of an Acura and with Acura of Peoria. Our sales associate was Rey Jacinto and he did an outstanding job of getting us the right vehicle for purchase. Paul was great in working our deal and getting us into a new MDX which we really enjoy. I highly recommend the people at Acura of Peoria for your car buying experience. More

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My third car from these guys. I have purchased two Acura TL's and a Honda Odyssey from these guys. I send my friends here and they are happy too!! These guys seem to treat you I have purchased two Acura TL's and a Honda Odyssey from these guys. I send my friends here and they are happy too!! These guys seem to treat you right with no games or problems. I have always dealt with Jorge Gomez, my salesman and he has been great. For a salesman, he is pretty much a no nonsense guy and gets the job done. In the service department, Mike King has been super.. He has treated my exceptionally well. Vince Hancock is very good as well. I won't go anywhere else. These guys also have a large dealer network to draw cars from so you don't have to buy an Acura or Honda from them. More

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Ask for Darren Maus in Acura of Peoria Sales I just leased my fourth Acura from Acura of Peoria. In this instance I had no expectations that I would achieve my goals to lease the vehicle I wanted I just leased my fourth Acura from Acura of Peoria. In this instance I had no expectations that I would achieve my goals to lease the vehicle I wanted. I worked with Darren Maus in their sales department who very calmly and patiently worked with me and listened to my objectives. Darren then facilitated navigating through working out a lease package that met all of my objectives. What stood out for me is Darren is very consistent, extremely knowledgeable on the features and technology of their vehicles, and absolutely no pressure to move forward with a contract unless it was the right decision for me. I highly recommend Acura of Peoria and I have to say I am not generous with compliments of businesses unless they are truly deserved. Everyone I have dealt with from Darren's sales management to service and parts have sincerely and consistently treated me with friendly respect. I absolutely recommend you ask for Darren Maus in Sales. Darren seriously made this an extremely easy process for me, I feel very good about the end result and love my Acura! More

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After a car purchase here, and a year of service If I were able to leave zero stars-I WOULD. I'm finally posting this review after a year's worth of blunders at this dealer. I'm active duty Milit If I were able to leave zero stars-I WOULD. I'm finally posting this review after a year's worth of blunders at this dealer. I'm active duty Military and have been for 14 years. I bought a used Acura MDX here in February of 2015. It had roughly 60k on it when I bought it. The salesman was great (Aaron) and finance was a breeze. Aaron assured me this vehicle had been maintained exceptionally well by the single owner previous to my purchase. Of course you always take that with a small grain of salt considering they are the one selling you the vehicle. So I purchase it. I put 3,000 miles on it in about a month and a half. Bring it in for that first free oil change, and get it back with zero issues other than a crap car wash job. I bring it back 3 months later for the next oil change and to have the rear window regulator fixed. They tell me: A)My $2000 warranty won't cover a window regulator, and B),it needs rear brakes. Total estimate out the door was roughly $750. I ask, doesn't the warranty cover the window? Oh no, only the motor, NOT the regulator. So I order the part and get it done. I tell them to hold off on the brakes as it sounded fishy. Don't used cars get checked before they sell? Seems odd you certified my car less than 6000 miles ago and now I need brakes? Not only that, guess what? THE WINDOW MOTOR AND REGULATOR ARE ONE SINGLE UNIT IN THIS CAR-WARRANTY WOULD HAVE COVERED IT,THEY NEVER EVEN ASKED! Fast forward to the next service (Don't ask me why I went back-I always have the dealer service my cars).Anyway, next oil change they tell me I have a bad motor mount. $1200 estimate. Remember the $2000 warranty? Yeah, doesn't cover it. Ok I'll hold off for now. Next service, I have them check for a vibration at speed. Guess what, now I need 2 motor mounts! All within 12,000 miles of their "expert" used car certification. I tell them that makes no sense. You just had it less than 3000 miles ago, how does another motor mount go bad in 3k miles? They give me my car back unwashed this time, I guess because I didn't let them fleece me, even though they promise free washes for life with a car purchase. Finally, I take it to an Acura dealer on vacation in San Francisco. Guess what, my brakes are at 6mm.months and thousands of miles later,the brakes they told me were bad are still WAY WITHIN SPEC. And my motor mounts are fine! The vibration was from a tire out of balance,a $50 rotate and balance fixed it. RUN FROM THIS DEALER, DON'T WALK, RUN.I'll be using Acura of Scottsdale for my service needs now since I live right between the 2 anyway. Acura of Peoria, you guys really let me down man. I won't be missing any opportunities to tell everyone on base and out in town either. Rob Nezdoba More

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88 Legend 350,000 miles dealer serviced Vince Hancock & Peoria Acura are by far the best service I have received since purchasing my Acura new in 1988. Keep up the good work. Vince Hancock & Peoria Acura are by far the best service I have received since purchasing my Acura new in 1988. Keep up the good work. More

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Satisfied Customers We have been customers of Acura of Peoria since 1999. The dealership offers great products and a professional sales and service team. Couldn't be happ We have been customers of Acura of Peoria since 1999. The dealership offers great products and a professional sales and service team. Couldn't be happier! More

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