Vince Hancock | Page 6

Have leased my last three Acura’s from this dealership. Alex was very nice to work with in leasing our new TLX. He was very pleasant, knowledgeable and delivered on his promises. He was very accommodating Alex was very nice to work with in leasing our new TLX. He was very pleasant, knowledgeable and delivered on his promises. He was very accommodating and took whatever time we needed in picking up the car and understanding its features. I would not hesitate to work with him in the future or recommend him to others. More

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They make it easy to own an Acura. All vehicles need maintenance on a regular basis. The team at this location are easy to work with, provide me with the level of detail that I want abo All vehicles need maintenance on a regular basis. The team at this location are easy to work with, provide me with the level of detail that I want about my car and keep their promises. I recommend them. More

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Efficient, excellent service every time! Always pleased with the service and staff at Acura of Peoria. Purchased two cars there! Brian in service was personable, efficient, and knowledgeable Always pleased with the service and staff at Acura of Peoria. Purchased two cars there! Brian in service was personable, efficient, and knowledgeable. Great experience! More

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Horrible service experience! I had a appointment with service manager Vince to have a timing belt changed. I have purchased two rdx’s from this dealership which was plesent. The s I had a appointment with service manager Vince to have a timing belt changed. I have purchased two rdx’s from this dealership which was plesent. The service department is absolutely deplorable. I arrived, Vince left for the day was a no show for our appointment and I felt blown off. Seriously..what kind of luxury vehicle service department treats customers like this. Nobody in the service department seemed to know anything about my appointment nor want to assist. These guys are jerks and I’ve spent a lot of money has n the past with service. More

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Best dealership we've ever dealt with We live close to another Acura dealership, but travel 45 min from home to Acura of Peoria. We have leased many vehicles from them over the years, and We live close to another Acura dealership, but travel 45 min from home to Acura of Peoria. We have leased many vehicles from them over the years, and always get personal, friendly, and fair dealing. Ben Quail, the general manager, and Alex Gonzalez, treat us like old friends (we are by now) and make our experience very pleasant and painless. Of course, they make great deals, too. Service dept is excellent as well. We cannot speak more highly of this dealership and the staff there! Worth going out of your way for, no matter where you live in the Phoenix metro area. More

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Good .... until a problem Service was good until a problem. Dealt with several employees but particularly cannot recommend Vince Hancock. He was condescending (I'm a mere fem Service was good until a problem. Dealt with several employees but particularly cannot recommend Vince Hancock. He was condescending (I'm a mere female) and failed to make the promised contact. I've been waiting since May 15! June 14, 2018 letters to Brijen Dave, Lexie Cremieux and Matthew Brunson received no response. Previous emails received no response. More

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Good people to Deal with Have dealt with Alex Gonzalez for a number of years. Both he and Ben Quail have been a pleasure to look and buy cars from. Knowledgeable people and Have dealt with Alex Gonzalez for a number of years. Both he and Ben Quail have been a pleasure to look and buy cars from. Knowledgeable people and fine service. More

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Poor service Am having trouble with tech package in 2017 RDX. They tell me there is no fix . They will not do anything to make it right . Will not work with me . H Am having trouble with tech package in 2017 RDX. They tell me there is no fix . They will not do anything to make it right . Will not work with me . Have had car in shop to figure out problem . No resolution. Would not recommend this dealership to anyone . Horrible horrible and unacceptable. More

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Service Darren didn't just sell us the car. On a return visit he took all the time we needed to help us understand the car's features. Vince didn't just s Darren didn't just sell us the car. On a return visit he took all the time we needed to help us understand the car's features. Vince didn't just sell us the touch up paint. He did the repair. We appreciate this level of service. More

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Pleasant, respectful and easier than expected Primarily assisted by Aaron Seabaugh. Purchased an Acura for my wife; who regularly will walk away from a deal if she does not feel respected or trus Primarily assisted by Aaron Seabaugh. Purchased an Acura for my wife; who regularly will walk away from a deal if she does not feel respected or trusted. Aaron was a gentleman. Helpful, patient, and transparent. Also took a real pride in the dealership and how they do business. Also received assistance from the service manager, Vince. He is honest, straightforward, and his knowledge of the brand is unmatched. Michael is finance was clear, easy, and friendly. More

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