Cesar Castillo

Been a five year customer of this dealership and have received great service, except in this one instance. I also have a great service advisor in Cesar Castillo and that's why I continued to service my v received great service, except in this one instance. I also have a great service advisor in Cesar Castillo and that's why I continued to service my vehicles here for many years. In the past five years have spent nearly $20K servicing and repairing (body shop) both my Acura TLX and MDX both SH-AWDs. In May 2026, I purchased new tires for my TLX that had to be ordered. After installation, I was shocked that I had received two new 2026 tires and two 2024 dated tires and immediately mentioned this at the service level. This was what was ordered?? After a review I made, I talked with service manager and with no follow up received, I also contacted American Honda. Service dept says this installation is ok and American Honda informed me to contact dealer (purpose of this review). So nothing changed. Service dept said the 2024 tires were new. OK, but I didn't pay for 2- 2yr old "new" stored inventory tires that continue to age. I paid for 4 new tires (two that I did receive). A new set of four tires with 3 different DOT manufacturing dates that are many months to a over a year apart! Doesn't make any sense for a SH-AWD vehicle or even in the heat of AZ. This is the second set of tires I purchased at this dealer for my TLX and also purchased one set of tires here for my MDX and this didn't happen on my first two sets for each vehicle. I have continually purchased Honda vehicles since 1984 and Acura's since 1998 (at least 15 vehicles min total) and always serviced them at respective dealers, so I am very familiar with the Honda/Acura service levels. At this dealer, they have always been friendly especially that I was a continuing customer and they did do a good job. However, when I brought what I considered to be a valid complaint; it went nowhere. Have dealt with many dealers for years in FL, CA and now 2 in AZ and have always expected (and received) a high standard of service (and I am ok in paying for that). But don't feel that this time that was met. Once the 2024 tires age out after 5yrs post DOT date (in AZ), its recommended all tires be replaced on a SH-AWD vehicles. At 6K miles driven per year, all four tires would have to be replaced at 18K mi instead of my normal 30k. BTW, service dept. mentioned to me that DOT is not the sole measure of changing out tires...OK but the literature I was given only states the exceeding 5yr DOT date for recommending that my existing tires be replaced (in the AZ heat; I believe that). My MDX is due for new tires soon; not going to happen here. Its a shame that 5yrs of very good service gets tainted by just one incident of getting new tires and especially on how the dealership service manager, didn't bother to even call me back after our initial phone conversation where he would look into the issue. I may (or may not) continue to use this dealer for service (and new purchases); def not tires. Even if I do, as I still prefer Acura vehicles, the relationship has been strained! More

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Jorge, Steve and Griffin are FANTASTIC! PEOPLE make the difference, and the team at Acura of Peoria is the BEST! PEOPLE make the difference, and the team at Acura of Peoria is the BEST! More

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Very pleasant experience with the staff. Jorge Gomez was very open and forthcoming about the proposed deal. Jennifer in finance was very professional and explained the purchasing process and Jorge Gomez was very open and forthcoming about the proposed deal. Jennifer in finance was very professional and explained the purchasing process and paperwork. Cesar Castillo kept me updated on the issues with my 2011 TSX. Overall it was about the best vehicle purchasing I've been involved with. More

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All personnel knowledgeable and easy to deal with. Eager to address any concerns or questions. Will bring in others as warranted. Eager to address any concerns or questions. Will bring in others as warranted. More

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Worst place to get your acura parts from there. Quality of the parts made my issue with emission system worse because if the very poor quality. And the return policy is nit clear on the website, so Quality of the parts made my issue with emission system worse because if the very poor quality. And the return policy is nit clear on the website, so there is no return unless you didn’t open the product so how do you know it’s bad quality and not working ? By magic plus you pay for the return cost. Good luck with the bad quality bad parts and bad customer service. More

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From start to finish every person I met was knowledgeable and helpful. They did not quit till they found the vehicle that fit all my needs. and helpful. They did not quit till they found the vehicle that fit all my needs. More

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I initially thought everything was good, until I found out 2 months later from a different Acura dealership that my salesman lied to me, to the tune of over $9000. He told me the sticker was $56,000, but out 2 months later from a different Acura dealership that my salesman lied to me, to the tune of over $9000. He told me the sticker was $56,000, but it wasn't, it was $46,000! It's my fault that I didn't ask to see the sticker, but still, I feel swindled, nothing will make this dealership ok with me. More

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Have been to this dealer 3 or 4 times for service. Everything I go there it seems like the customer is not that important. Today January 8th 2022 I had an appointment for oil change and tire rotation. Everything I go there it seems like the customer is not that important. Today January 8th 2022 I had an appointment for oil change and tire rotation. They tried to charge me for the rotation when it was not done. Also zaktek paint service was supposed to have been done and if it was done then the car was streaks would not be there on my paint. Supposedly that service is applied by a buffer?? This will be the last trip I take to this dealer. More

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Don't buy a car here, really just save yourself the headache. Everyone's super friendly until you sign, they they no longer care and love giving you the run around. So I purchased a 2014 explorer from headache. Everyone's super friendly until you sign, they they no longer care and love giving you the run around. So I purchased a 2014 explorer from them, and man do I regret ever going in. They also sold me a extended warranty on a vehicle that never went thru recon department repairs. I purchased Saturday and messaged him (BOBBY) Monday about some leaks that it had, I sent he pictures on Tuesday and said theirs nothing they can do about it, because I purchased a Ford. The front side turbo is leaking and had been leaking for some time as it had caked up grease, the transmission and transfer case is also leaking and has caked up grease. The valve cover on the front side of the engine is also leaking and I will upload pictures of it. When I got it home I noticed the brakes were very squeaky, when I was able to look at the noise myslef I noticed that they had did a pad slap on it, thats something that a buy here pay here does to cut cost, not a big dealer like acura. The inner rotors have a big lip on them and pleanty of rust. They Should have been resurfaced or replaced. Not just slap a new pad and sell it. Once I spoke to (Jessica) who apparently is a customer service representative aka the managers assistant as she told me, I was asked to come In and take it, but she said if it's not a safety issue that nothing could be done. But she continued to ask me to bring it in, so I did. When i got there I was welcomed in by a service adviser named (Ceasar), not once did this guy ever look at my face , he just clicked on his phone and was on the computer. He seemed very confused as to why I was even in the service department and told me to contact sales, its not on them. He gave me a copy of the recon inspection which showed everything that they found and needed to be done and the cost $2300.00. I then contacted my salesman (Bobby) and told him that nothing in that inspection had been done, just the brake pads. It said the filter had also been replaced and what it cost but it has a k&n filter and it's filthy by the way. I then proceeded to tell him that I want to take them the car back as I financed it, so now I'm stuck with paying for the vehicle and paying for the repair. That is absolutely not ok. I told him I feel like I got robbed. He then said he would have a manager contact me which they have not (Jarrod or Jin) have not contacted me at all. So please people check the vehicles ask for a recon inspection and make sure it actually made it through the reconditioning department, ask if they can lift it In the air , a oil leak and transmission leak and crappy brakes is a safety concern. Have a real tech look at it. And about purchasing extended warranty, they will NOT fix a preexisting leak. They will tell you to contact the dealer and we'll good luck because here I am. Still waiting for a phone call Acura of Peoria!! I need this resolved and there has been ZERO effort . Recon is the reconditioning department that looks at the vehicle to see if a vehicle is worth reselling or it goes to wholesale. If its worth reselling than they fix any issues and put it on the lot. Make sure and ask for that inspection! More

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Sales and Service, along with caring follow-up are Sales and Service, along with caring follow-up are excellent and what a Dealer ought to be. It's a refreshing joy doing business with them. I'll be Sales and Service, along with caring follow-up are excellent and what a Dealer ought to be. It's a refreshing joy doing business with them. I'll be back!!! More

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