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Victor Mercado

Overview Reviews (1141) Inventory (237)

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Victor Mercado

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Victor Mercado

Service Manager

Bronx Honda

1133 Zerega Ave
Bronx, NY 10461

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4.5

1,141 Reviews

Overview Reviews (1141) Inventory (237)

4.5

1,141 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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1141 Reviews of Victor Mercado

February 20, 2025

Dealership Rating

Employee Rating

The staff was very helpful and very knowledgeable about all aspects. Also they were extremely friendly and helpful with their time and effort to help me with my questions. all aspects. Also they were extremely friendly and helpful with their time and effort to help me with my questions. More

by JAIMECITO2000

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala, Anthony Austin

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February 18, 2025

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Very professional very nice people l be happy to come back for my next service back for my next service More

by juniortavarez_10

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala, Anthony Austin

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January 26, 2025

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Employee Rating

Great, fast, and professional service. Staff is very knowledgeable and friendly and take their time to explain things to you. Staff is very knowledgeable and friendly and take their time to explain things to you. More

by chambers074

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala, Anthony Austin

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Jan 30, 2025 -

Bronx Honda responded

Thank you so much, we love to exceed our customers' expectations! We hope to see you again for your next maintenance! All the best, Marcie

January 19, 2025

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Employee Rating

Scammers, dishonest, overpriced, I wouldn’t recommend this place to my worst enemy. They try to milk the insurance company and try to scam you out of money this place to my worst enemy. They try to milk the insurance company and try to scam you out of money More

by NCONTRER1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Diana Matehuala

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Jan 20, 2025 -

Bronx Honda responded

Please email me at marcie@bronxhonda.com as soon as possible. We have been in business for 50 years, I can assure you we do not "scam" our customers or their insurance companies. We work with insurance adjusters all the time to help customers get their repairs authorized and completed quickly. We always work to achieve the best possible outcome based on the facts and documentation, while navigating high deductibles, policy exclusions, and unexpected delays. I understand your frustration at having to pay out-of-pocket for several repairs after your car was stolen and recovered, but we waived diagnistic fees and gave you significant discounts after your insurance company refused to pay for certain items. We also replaced the clip and cleaned the headliner so that it looked brand new. I hope to hear from you. --Marcie

January 17, 2025

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Employee Rating

Awesome customer service thanks to Victor the Service Manager!!! Also, Mike in the arrival lot was professional, friendly and efficient!!! An excellent experience in every way possible!!! Manager!!! Also, Mike in the arrival lot was professional, friendly and efficient!!! An excellent experience in every way possible!!! More

by TBOHME

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 19, 2025 -

Bronx Honda responded

Thank you so much for the incredibly kind words and feedback on the occasion of our 50th Anniversary, we are very grateful! 🙏🙏🙏 Please refer your friends and family to Bronx Honda, we will always work hard to exceed expectations! All the best, Marcie

January 10, 2025

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Employee Rating

It very good dealer ship and there people are very nice , good and great with the people good and great with the people More

by chivinatasha

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alex Alexander, Diana Matehuala

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Jan 12, 2025 -

Bronx Honda responded

Thank you so much, we are very grateful to you! All the best, Marcie

January 09, 2025

Dealership Rating

Employee Rating

Mike did an excellent job he. Made sure I got what I wanted i've been going to Bronx Honda for many years. They are excellent. Made sure I got what I wanted i've been going to Bronx Honda for many years. They are excellent. More

by COOKIE6060MOJICA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 12, 2025 -

Bronx Honda responded

We are grateful to you for your amazing loyalty to Mike and to Bronx Honda, especially on our 50th anniversary! We are always here for you! All the best, Marcie

January 05, 2025

Dealership Rating

Employee Rating

Reliable professional convenient. Latoya is always warm and welcoming. I Love working with her. Very clean space. Latoya is always warm and welcoming. I Love working with her. Very clean space. More

by D_JOHNSON1987

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala

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Jan 05, 2025 -

Bronx Honda responded

Thank you very much, we appreciate you for supporting Bronx Honda and of course Latoya! We are always here for you. All the best, Marcie

December 25, 2024

Dealership Rating

Employee Rating

Customer service depends on a happy employees, and well being paid, if the company understands this simple task, you will have a prosperous team workers. being paid, if the company understands this simple task, you will have a prosperous team workers. More

by Sal

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala

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Dec 25, 2024 -

Bronx Honda responded

Hi, I appreciate the feedback, but I would like to understand it better. You can reach ne at marcie@bronxhonda.com. Merry Christmas, and we hope to see you again for your next maintenance! --Marcie

December 17, 2024

Dealership Rating

Employee Rating

My process was efficient and quick. Effective communication and no barriers. I am satisfied with the service and work accomplished on my vehicle. Effective communication and no barriers. I am satisfied with the service and work accomplished on my vehicle. More

by Eimy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Latoya Thompson, Katie Lovos, Diana Matehuala

Report | Print

Jan 12, 2025 -

Bronx Honda responded

Thank you so much for the kibd words, and welcome to the Bronx Honda family! All the best, Marcie

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