Customer service was very bad, I would not buy again I
would not recommend Universal Hyundai
would not recommend Universal Hyundai
More
by pedrortizg
Verified Customer
Verified Customer
Aug 18, 2024 -
Universal Nissan responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Gina Nava
Reputation Manager
gnava@universalnissan.com
Aug 18, 2024 -
pedrortizg responded
Can you please help me get the dealership to deliver my vehicle? I purchased it on July 21, 2024, and was initially told it would be ready within two days. Then, I was informed that it would take approximately two weeks due to financing through my bank. I decided to stick with my bank's financing. After 15 days, I hadn't heard anything, so I contacted the salesperson and the dealership. I even sent an email through the contact page, but received no response. I had to go to the dealership in person, and the finance department told me it could take another 30 days.
Today is August 18th, and it's been 28 days. I've already paid for insurance, received the registration from the DMV, and my bank has transferred the funds to the dealership. When I contacted the salesperson again, they said I had to wait until Monday to hear back from the finance department.
I'm about to make my first loan payment, and I still don't know when I'll get the vehicle.
John was amazing!
Very knowledgeable and answered all of my questions ! Thanks so much John!
Very knowledgeable and answered all of my questions ! Thanks so much John!
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by Williecarta
Verified Customer
Verified Customer
Other Employees Tagged:
Alex Vazquez
, John Booth, Carolina Reyes, Rachel Solano, Francisco Velez
May 24, 2024 -
Universal Nissan responded
Willie, Here at Universal Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with John, and it was a pleasure having you at the dealership. We appreciate your review!
Truly the better place to buy
Gina Nava
Reputation Manager
gnava@universalnissan.com
Exselente Me trataron muy bien agradecido de ábreme ido
con un buen carro grasias por todo súper súper contento
con un buen carro grasias por todo súper súper contento
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by martinezsamuel1999
Verified Customer
Verified Customer
Other Employees Tagged:
Victor Arana
Mar 02, 2024 -
Universal Nissan responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Truly the better place to buy
Gina Nava
Reputation Manager
gnava@universalnissan.com
Was the worst car by experience I ever had.
It was more convoluted than necessary. They couldn't have made it more difficult. And trying to get extra money out of a young person with a family t
It was more convoluted than necessary. They couldn't have made it more difficult. And trying to get extra money out of a young person with a family that needed a car is just very disrespectful.
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by dawniangl
Verified Customer
Verified Customer
Other Employees Tagged:
Victor Arana
Jan 03, 2024 -
Universal Nissan responded
Thank you for providing this feedback, Dawn, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Gina Nava
Reputation Manager
gnava@universalnissan.com
They were great and great customer service.
Dealership was clean.. no long wait for sales associate
Dealership was clean.. no long wait for sales associate
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by SHIROONKHEDEROO
Verified Customer
Verified Customer
Nov 05, 2023 -
Universal Nissan responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Truly the better place to buy
Gina Nava
Reputation Manager
gnava@universalnissan.com
It was a little frustrating for me but they did
everything to make sure I was happy
everything to make sure I was happy
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by Magic
Verified Customer
Verified Customer
Sep 17, 2023 -
Universal Nissan responded
Thanks for your feedback on your recent visit to Universal Nissan. It's great to hear that Victor was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!
Truly the better place to buy
Gina Nava
Reputation Manager
gnava@universalnissan.com
Victor was great and the salesman portion of the process
was perfect. I test drove the car I wanted within 15 minutes and the overall process explanation for purchase was good. My issue came with the timi
was perfect. I test drove the car I wanted within 15 minutes and the overall process explanation for purchase was good. My issue came with the timing of the overall transaction and more importantly, the financing portion of the process. In regards to the timing, we arrived 30 minutes after Universal Nissan opened and spent the next five hours finalizing the deal. Of that time, only 30 minutes was needed to find the car, test drive it, and determine that was the one that I wanted. For the financing portion, our rep was rude (to me and the salesman), didn't openly explain much without me asking questions, and was going to give me a higher rate until I asked more questions and showed my disdain for the rate based on my high credit score. Again, the car is great, the salesman was great, but the time it took to complete the process and the financing portion of the process were horrible in my experience.
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by SentraOwner
Other Employees Tagged:
Finance Department
Apr 10, 2023 -
Universal Nissan responded
Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.
Gina Nava
Reputation Manager
gnava@universalnissan.com
Victor, Juan and the entire sales team at Universal
Nissan were really awesome. They made my vehicle purchase a great experience. I got a really good deal on the vehicle that I truly wanted. Thanks so
Nissan were really awesome. They made my vehicle purchase a great experience. I got a really good deal on the vehicle that I truly wanted. Thanks so much guys.
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by VICTORIA DALEY
Verified Customer
Verified Customer
Other Employees Tagged:
Juan Crespo
, Josh Lugo, Jake Mcneely
Nov 23, 2022 -
Universal Nissan responded
Victoria, Thank you for your very kind review. Juan and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Universal Nissan.
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalnissan.com
Crooks!
!!! Never again. Made unkept promises, lied about car delivery date, horrible communication, they only care about stuffing their pockets.
!!! Never again. Made unkept promises, lied about car delivery date, horrible communication, they only care about stuffing their pockets.
More
by Md
Sep 15, 2022 -
Universal Nissan responded
Delivery dates are estimates of when a vehicle is scheduled to arrive at our dealership. Vehicles come from the factory and are shipped by a 3rd party. This process can occasionally be delayed due to circumstances related to shipping. Although delivery can be delayed, your car is still on the way, it isn't gone and we would never keep your money and leave you without a vehicle.
Sep 19, 2022 -
Universal Nissan responded
Thanks for your follow up. We are aware that our Customer Relations Manager took the time to speak with you to further understand your situation and connected you with a manager who resolved your issue and found another new vehicle for you since your original purchase was delayed. She also took the time to personally greet you and ask if there was anything else you needed upon your visit to our dealership. We always aim to provide the best customer service possible, we just ask that our staff is addressed kindly and with respect as we will always do the same for you. We value your business and hope you enjoy your new ride.
Sep 16, 2022 -
Md responded
Your Customer Relations Manager has a horrible attitude, again NO communication, my lease is 3 days away from being up and no car still, don’t give a damn about 3 rd party carriers, I was TOLD the car would be in on the 15th. So says what you wants crooks, NEVER EVER again will I do business with you all. I see hundreds of people everyday and I will make it known of how I was treated!!!
Sep 20, 2022 -
Md responded
With me respect is earned NOT given. She is far from a Manager. Again still overall a horrible experience. If she was so respectful like you claim she is she should have apologized from her nasty attitude. NEVER EVER will I do business again at universal Nissan. Worst experience ever!!!!!!!!!
Muy contento con mi compra.
Fui a comprar una Frontier y Victor me dio toda la informacion que necesitaba. Estoy muy satisfecho con mi Pick up
Fui a comprar una Frontier y Victor me dio toda la informacion que necesitaba. Estoy muy satisfecho con mi Pick up
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by Humberto Arias
May 31, 2022 -
Universal Nissan responded
Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Victor could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
Truly the better place to buy
Susanna - Social Media and Digital Reputation Manager
scanelon@universalhyundai.com
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