Vanessa Borjas

Vanessa was very very helpful when it came to deciding if I wanted the car or not. She wasn't pushy at all, and I felt comfortable around her as we are both women. Additionally, the inside of the dealership I wanted the car or not. She wasn't pushy at all, and I felt comfortable around her as we are both women. Additionally, the inside of the dealership building was very cozy and personable. My husband and I were offered popcorn and water several times while we were there. This was my first time buying a car and having to finance it, so I was a bit worried about that part. But Vanessa and one of the other financial people made all the financing easy peasy. Now, the two things I wish I had thought about was (a) asking about spare keys or key fob, and (b) checking for the spare tire. I only got the one key and I think there is no key fob, which I'm fine with! There was also no spare tire, which will be an additional expense for me when I can buy one. But still a good experience overall. More

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Grotes needs to follow through on their customer service. Final detail and touch up was not completed prior to pickup per contract stated. They had two days to get the work done. Was told to come back anothe Final detail and touch up was not completed prior to pickup per contract stated. They had two days to get the work done. Was told to come back another day when service was in to have them detail it. We live a hour away, it would had cost us more for gas and wages to get it back there. Also, still waiting on registration paperwork to be sent to us. Was called twice prior to sale but after sale there’s been no personal contact from the dealership. More

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They was awesome they do there best to get you a good deal. Thank you so much. deal. Thank you so much. More

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Ella es muy amable, muy respetuosa, muy bien servicio es muy profesional en lo que hace muy profesional en lo que hace More

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Overall, I felt good about the experience with Vanessa & Johnathan. However, I didnt trust Anthiny once he threw the $3000 warranty on the price list with no prior notification. Nor did he explain what the Johnathan. However, I didnt trust Anthiny once he threw the $3000 warranty on the price list with no prior notification. Nor did he explain what the warranty covered. He admitted later, when questioned, we didn't have to take the Grote warranty, but it bothered us so much, we almost didn't buy the car. Thankfully, the bank manager who processed our loan explained the warranty her bank could offer us instead, so we purchased through her. This small act from Anthony felt very shady and could have lost Grote the sale. Because of this, I don't know if we'll purchase from Grote in the future. More

by mousymartian Verified Customer Verified Customer

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Grote Mitsubishi team was great to work with, took great care of me Highly recommended !! care of me Highly recommended !! More

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I went in not expecting to be approved. Shout out to #Nessawillblessya. 5 stars from me Shout out to #Nessawillblessya. 5 stars from me More

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Great place and awesome people they work with you to find the best deal possible. the best deal possible. More

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Justin is incredibly knowledgeable with the entire car buying process! If there is a way, he will make it happen. I am so grateful for Grote, Justin and really the entire staff, because of them my family buying process! If there is a way, he will make it happen. I am so grateful for Grote, Justin and really the entire staff, because of them my family will now ride around in style instead of embarrassment! I also have peace of mind since all of their vehicles come with a lifetime engine warranty! (Which is the main reason I chose them in the first place) More

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I have issues with my car and the service dept is never open on Saturday when I work during the week open on Saturday when I work during the week More

by bobby12485 Verified Customer Verified Customer

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