Tyler Randolph

Michael Wright performed great customer service as usual. The service department is always fast and courteous. Norm Reeves dealership is always a nice place to visit while you get your car serviced. The café The service department is always fast and courteous. Norm Reeves dealership is always a nice place to visit while you get your car serviced. The café is a great place to get a cup of coffee or a snack while you wait. More

by Elmotownsend009 Verified Customer Verified Customer

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I had a dash board error that shorted out my system. Nothing would show up. I took it in here and their mechanic charged me for a new WINDSHIELD AND MIRROR. Yes you read that right. This cost me $1582.3 Nothing would show up. I took it in here and their mechanic charged me for a new WINDSHIELD AND MIRROR. Yes you read that right. This cost me $1582.36. The invoice even said the backup mirror passed the report. Norm Reeves Honda blamed my camera for going out because of a toll tag that was not on anything to cause this. It’s all they could come up with. But there’s money for Norm Reeves Honda in repairs. About a month later there was a recall on the same description of what I told them happened to my Honda Pilot. Honda said to have them respond to it and I went back in good faith because that repair guy was no longer there. They repaired the recall at no charge and got another $1400ish for doing the maintenance on it. They sent in documents to get the money back from Honda. Neither Honda or Norm Reeves Honda refunded me for the recalled repair that I paid for. What happened was, the vehicle worked again without the recalled part fixed initially because there was a hard reset done to recalibrate the new unneeded mirror and windshield they charged me for. His reply when I told him initially that’s not what it is was, “Well does it work?” So, after 14 years of being a Honda owner, I’ll never own another one. Good bye crooks. Richard Linnard was the GM that helped fail me. He quit taking my calls and texts. When I just went to finish the survey, it appears Rhett Valentine is actually with them still. They lied about that as well. To my face. Y’all are betting a thousand. More

by Tammy Verified Customer Verified Customer

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I must have just ran into two different individuals on two separate occasions who were having bad days. Purchased in Dec ‘23 J or Juan sales / and Mike financing was exceptional. Sent daughter there Jan/F two separate occasions who were having bad days. Purchased in Dec ‘23 J or Juan sales / and Mike financing was exceptional. Sent daughter there Jan/Feb’24 to J sale great got to financing LORD HELP US, bad bad bad not Mike, daughter wanted vehicle so Mike got us where she was comfortable made deal happen ( I WAS LEAVING and DONE) Went just last week Early May to get oil change. Asked 1 simple question for clarification and OH LORD the service guy was lost waited for my car which for 2 hours come to find out my vehicle was sitting in the holding area for service guy to bring back to me as i watched people who came in after me leave before me (not quick service isle) Was about to purchase another vehicle THAT SAME DAY nope SORRY J n Mike ( as we spoke i said i was bringing BUSINESS THEIR) thought about it Ill have to to pass now, Management must not care because I know they are aware…. God Bless, Ray Lewis unvalued customer More

by rlewizx113 Verified Customer Verified Customer

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Everyone was really helpful and helped me stay within budget. We were greeted on the lot in the rain by the service manager and our sales representative was great to work with. Overall, best experience I budget. We were greeted on the lot in the rain by the service manager and our sales representative was great to work with. Overall, best experience I have had at a dealership! More

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They were amazing and the were very open and explained how things would work with purchasing and what they could do to help how things would work with purchasing and what they could do to help More

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Norm Reeves is a dealership that provides great customer service! Even when faced with challenges, they get the job done and makes things right! service! Even when faced with challenges, they get the job done and makes things right! More

by ladonna_love Verified Customer Verified Customer

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Awesome, helped me with payments and getting me into a vehicle. Norm reeves Honda in north Richland hills vehicle. Norm reeves Honda in north Richland hills More

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Used this dealer for last 5 cars. If I was not satisfied with their services why would I keep returning? If I was not satisfied with their services why would I keep returning? More

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It was horrible experience I will never ever will buy a car from them again. car from them again. More

by abdifatah742 Verified Customer Verified Customer

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