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Tristian Rivas
Tristian Rivas at Norm Reeves Honda Superstore North Richland Hills
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Tristian Rivas

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.7
127 Reviews
4.7

127 Reviews

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127 Reviews of Tristian Rivas

November 04, 2024

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Customer service is great. The staff is very knowledgeable when explaining the services that were completed on your vehicle. More

by Joegrim1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Pearson

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Nov 04, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that our staff could give you the information you needed regarding your Honda services, Joe! We want your experience to be transparent so this makes us happy. Thank you, and we'll be happy to servce you in the future!

November 03, 2024

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Excelente customer service advisor. Waiting area was very nice and neat, good communication and intersection with customers. More

by Gonzalez.Alvin
Recommend Dealer
Yes
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Nov 04, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're delighted that your service visit for your Honda was up to your expectations, Alvin! This type of feedback lets us know that we're on the right track. Thanks so much, and we'll see you at your next service appointment!

November 03, 2024

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Tristan is great to work with. Keeps us informed on status and doesn't try to "oush" extraneous work. He will make well thought out suggestions that might improve our overall drivi More

by Pkendallphd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We love the shout-out for Tristan and will be sure to let him know, Pkendallphd! Thanks for letting us know, and we're looking forward to seeing you at a future appointment.

November 01, 2024

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No proper communication regarding the issues to be addressed and no proper follow up. Very bad experience and costed me extra 1000$ due to lack of communication More

by Krishna
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 05, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Hello Krishna, We’re concerned to read about your experience at our dealership for service. Since we value you as a customer, we’d like to resolve any outstanding issues. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com. Thank you.

October 31, 2024

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Very good person and service on the dealer nice people,good cars .like the cars More

by VEROAVELAR
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Wright, Rhett Valentine, Richard Sanchez, Allen Vinson, Mario Vasquez, Harry Whitworth

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Nov 01, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like a winning experience, VEROAVELAR! We're excited to see that you liked what you saw and the experience that you had at our dealership. Thanks so much, and we hope to see you next time!

October 30, 2024

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The service went well and smooth. The staff explain everything what i need to know and very accomodating. More

by cliffordmina
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2024

Norm Reeves Honda Superstore North Richland Hills responded

That's great to hear, cliffordmina! We're happy that Tristan could explain everything that was happening during your Honda service visit. Thanks for coming by, and please let us know what else we can do for you!

October 29, 2024

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The dealership is nice and clean. I like that they text message you with your car report and you get to choose or decline the services you want done on your car. Also love the complim More

by T.A.Nguyen00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 30, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Your visit should be a satisfying and transparent experience, which is why we text you the updates, T.A.! Thanks for sharing, and we're delighted that you appreciated the car wash. If you need anything else, please contact us.

October 26, 2024

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Very courteous and extremely quick. Overall I always have a wonderful experience when bringing my vehicles in for service! More

by Cmicknius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Kellar, Michael Lindley, Michael Wright, Nate Franklin, Richard Sanchez, Issac Moya, Angel Flores, Frank Raja, Scott Gerlikoviski

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Oct 28, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We value your loyalty to our service center, Cmicknius! We're pleased that you've always received quality service for your Honda. Thank you, and we look forward to serving you again!

October 22, 2024

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Employee Rating

Always friendly and attentive service technicians to address my concerns. Wait times are acceptable any time I have service performed. Nice cafe inside too for your snacking needs. More

by Jettstarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 22, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your fantastic feedback! Feel free to reach out anytime.

October 22, 2024

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Employee Rating

Tristan has always taken very good care of our vehicle and us! I love Norm Reeves Honda More

by Carmani2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 23, 2024

Norm Reeves Honda Superstore North Richland Hills responded

That's great to hear, Carmani2! We're happy that Tristan provides the service that your Honda deserves each time you've been here. Thanks for letting us know, and we hope to see you next time!

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