Tristian Rivas
Tristian Rivas at Norm Reeves Honda Superstore North Richland Hills
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Tristian Rivas

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.7
151 Reviews
4.7

151 Reviews

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151 Reviews of Tristian Rivas

December 24, 2024

Dealership Rating
Employee Rating

Norm reeves Honda is very professional and Tristan shows. the dealership at their finest! He gets straight to the point which I really like and doesn’t mince words. Thanks for hiring this man. He may be young More

by Ann
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 24, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Hi Ann, and thank you for taking the time to review us! Tristan is a solid member of our team, and we're happy to see his hard work earned your 5-star rating. We're always ready to make sure you and your car are taken care of, so stop by any time!

December 23, 2024

Dealership Rating
Employee Rating

Mal servicio siempre hacen cosas sin consultar y le quitan cosas estoy decepcionado por el servicio estos últimos 3 servicio que he hecho a mi carro an sido pesimos More

by Mariamarcial0321
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Dec 23, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Hi Maria, and thank you for sharing your feedback. We're sorry to hear about your recent visit with out service center and want to learn more about it. Please give our service center a call when you have a moment so we can discuss your experience further.

December 19, 2024

Dealership Rating
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Travis kept us informed on our vehicle. He was very respectful and friendly. He is a great guy. More

by guzmanamy36
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 20, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Travis is a valued member of our service team, and now you know why! We hope to see you again soon so that we can take excellent care of you and your car. Be sure to check out our service specials, too!

December 19, 2024

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Employee Rating

Service was excellent, Mr. Tristian informed me of what would be done and the time frame it would take to complete the job. He more than delivered. Thxs again Tristian. More

by ronaldshute19
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 20, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Tristian's customer service skills make a great addition to the team! We will pass on your kind words to him and the rest of the team. Thank you for the 5-star rating, and we'll see you again next time!

December 13, 2024

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great people who care about you and your cars needs. i wouldnt go anywhere else More

by moralesv.hellen
Service Price Transparency
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Recommend Dealer
Yes
Dec 16, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We wouldn't want you to go anywhere else! Thanks for staying with us for service, and we're happy that we could demonstrate the treatment that you deserve.

December 11, 2024

Dealership Rating
Employee Rating

I came in for a recall on my accord and Tristan tried talking me out of getting it done. I explained I traveled a lot and I would like it done. He said we probably don’t have the part and I asked him to More

by Bemy58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 12, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate you bringing up the issues you faced in trying to get your Honda recall taken care of. This is an issue that we will need to address to improve our services. If you choose to return, we hope to provide you with a five-star experience. Thank you.

December 10, 2024

Dealership Rating
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Tristan is an amazing employee. He was very helpful and gracious in helping in an awkward situation. More

by pmibrah
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 10, 2024

Norm Reeves Honda Superstore North Richland Hills responded

That's great to hear that Tristan was there to support you with the services your Honda required! He demonstrated the kind of service we aim to provide. Thank you for putting your trust in him!

December 10, 2024

Dealership Rating
Employee Rating

Employees are very courteous and helpful. They do their best to get you in and out quickly which is greatly appreciated. More

by pmibrah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're pleased that you're so happy with the service that our staff provides to drivers like you! Thank you for stopping by for Honda service, and if you need anything else, please let us know.

December 08, 2024

Dealership Rating
Employee Rating

This is the only dealership I’ve used for more than 30 years now. The customer service is fantastic! More

by drmissy2011
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French

Dec 10, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Your loyalty means so much to us, Missy! We appreciate you sticking with us for more than 30 years. Thank you, and we look forward to many more years partnering on service for your Honda!

December 08, 2024

Dealership Rating
Employee Rating

Excellent all the way. Number one dealership in the DFW area . All ways helpfull in helping More

by Finley0191
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Dec 10, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We're excited to hear that you consider us the number one dealership in the area, Finley! Thanks for bringing your Honda in for service, and we hope to help you out at a future service appointment.

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