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Tristan Kiernan
Tristan Kiernan at Aschenbach Ford
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Tristan Kiernan

Service Advisor

Aschenbach Ford

1135 E Main St.
Wytheville, VA 24382

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4.4
16 Reviews

Dealership Experience

1 yr, 1 mo

Languages Spoken

English English

4.4

16 Reviews

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16 Reviews of Tristan Kiernan

June 28, 2024

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Employee Rating

I like the water. It’s always cold. Know where to find the refrigerator. They don’t have imported water just some local stuff z More

by ryoungclwv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deb King, Jason Pearman, TERRY Brewer, Carole Edwards , Angel

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Jul 01, 2024

Aschenbach Ford responded

Thank you for choosing Aschenbach Ford for your vehicle needs. We appreciate your feedback about the water in the waiting room. If you have any further questions or require assistance, please do not hesitate to reach out to us directly. We look forward to the opportunity to serve you again. Sincerely, The Aschenbach Ford Team

June 10, 2024

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Service was good and a overall good experience I will definitely be back when I need something w More

by VTHOKIENTAZ
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2024

Aschenbach Ford responded

Thank you for your positive review of Aschenbach Ford! We're pleased to hear that you had a good experience with our service. We look forward to welcoming you back when you need anything in the future. Feel free to reach out to us directly if you require any assistance. Sincerely, The Aschenbach Ford Team

June 03, 2024

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Aschenbach Ford’s service department was very nice and allowed me to make an appointment on the day I needed and the time I wanted. They took my car back just as soon as I got there. They did an oil chan More

by slbekb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 06, 2024

Aschenbach Ford responded

Thank you for sharing your positive experience with Aschenbach Ford's service department! We are thrilled to hear that we could accommodate your appointment and complete the services you needed efficiently. We appreciate your business and look forward to assisting you in the future. See you next time! Sincerely, The Aschenbach Ford Team

May 21, 2024

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Employee Rating

THERE WAS A FACTORY RECALL. MY APPOINTMENT WAS AT 2:00. I WAS EARLY THEY FIXED THE RECALL AND I WAS GONE BY 2:00. More

by dannyboy2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 23, 2024

Aschenbach Ford responded

Thank you for sharing your positive experience! We're glad we could efficiently take care of the factory recall for you. We appreciate your business and hope to see you again at Aschenbach Ford. Sincerely, The Aschenbach Ford Team

May 18, 2024

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Employee Rating

Terri and body shop and service dept are beyond wonderful. True asset to the community More

by BIKINGBECKYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TERRY Brewer, Carole Edwards

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May 22, 2024

Aschenbach Ford responded

We are thrilled to hear that Terri, our body shop, and service department went above and beyond for you. Your kind words mean a lot to us at Aschenbach Ford. We appreciate your support and look forward to serving you again in the future. Sincerely, The Aschenbach Ford Team

May 11, 2024

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Employee Rating

Thorough, prompt, professional service while I waited in a comfortable area. Obviously, corporate expectations for employee relationships with customers are clear and well implemented. More

by PAULPHILLIPS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TERRY Brewer, Carole Edwards

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May 15, 2024

Aschenbach Ford responded

Thank you for your kind words! We strive to provide exceptional service to all our customers at Aschenbach Ford. We're delighted to hear that your experience reflected our commitment to professionalism and customer satisfaction. Sincerely, The Aschenbach Ford Team

May 10, 2024

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Employee Rating

Robert in sales is the shinning bright spot in your dealership. The valet service fails more than it succeeds. the parts department is capable but the dealership is not linked to the ford websites. Y More

by daxnew1
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Recommend Dealer
No

Other Employees Tagged: Robert Hensley, TERRY Brewer, Carole Edwards

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May 14, 2024

Aschenbach Ford responded

Thank you for sharing your feedback with us. We appreciate your comments regarding Robert in sales and have noted your concerns about the valet service, parts department, and dealership policies. We strive to provide excellent service and will address these areas for improvement. Please feel free to reach out to us directly so we can better understand and resolve your issues. Thank you for bringing this to our attention. Sincerely, The Aschenbach Ford Team

May 07, 2024

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I am usually pleased but my windshield washer light came on after it was returned. More

by SHEILAAFISHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TERRY Brewer

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May 10, 2024

Aschenbach Ford responded

Thank you, Sheila, for choosing Aschenbach Ford. We appreciate your feedback about the windshield washer light. Please feel free to contact us at your convenience so we can address this matter promptly. We are committed to ensuring your complete satisfaction with our services. Thank you again for sharing your experience with us. Sincerely, The Aschenbach Ford Team

May 01, 2024

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Employee Rating

service department was kind and professional job was done prompt work was done right and fast More

by rhansonhgw20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TERRY Brewer, Carole Edwards , mason the tech and steve in parts

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May 06, 2024

Aschenbach Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Aschenbach Ford Team

April 26, 2024

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Service was GREAT as usual! ! I love this dealer. Talk about a seamless transaction! The folks at Aschenbach Ford picked my vehicle up where I work, performed the desired serv More

by rking19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steven Funk, TERRY Brewer, Carole Edwards

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May 01, 2024

Aschenbach Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Aschenbach Ford Team

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